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BestNotes vs Carepatron Comparison (2026)
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4.9
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Good recommendations?
BestNotes
4.6
(221)5
142
4
62
3
15
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Carepatron
4.4
(860)5
487
4
280
3
73
2
10
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting
All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
221
5
4
3
2
1
142
62
15
2
0
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.4
860
5
4
3
2
1
487
280
73
10
10
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“The software organizes complex client records into an intuitive, centralized hub that allows our clinical staff to access vital charts instantly.”
TW
Therone W.
Director
“user interface needs to be updated, limited mobile app functionality, and communication restrictions on the patient portal. While the electronic health record (EHR) software is highly rated for its behavioral health features, specific limitations frequently appear in user feedback”
TW
Therone W.
Director
“We love how seamlessly the Wiley Treatment Planners integrate into the system, making compliance and goal-tracking incredibly straightforward for our therapists.”
TW
Therone W.
Director
Pros
“We rely heavily on our ability to alert our clinicians when clients have provided high-risk responses to an assessment or questionnaire, and need full access to all client data to properly facilitate program evaluation and outcomes reporting. ”
NB
Nicole B.
Senior Director of Operations
“the Ux/Ui of generating the invoice auto texts and view of the financial dashboard could be improved in details, like being able to switch between monthly incomes rather than having only generic monthly totals showing.”
lt
leopold t.
therapist
“Show us an audit of when you send reminders to our clients, allow them to control their reminders, and let them see their open invoices on a tab.”
AE
Alison E.
Executive Director
Cons
“With the Classic platform; currently can not "pull" in insurance payments into patient accounts. ”
AC
Angela C.
HITECH HIPAA Officer Billing Credentialing Specialist
“The interface often feels outdated and cluttered, which makes navigating between notes, client information, and documentation tools slower than it should be.”
BB
Billie B.
Clinical
“Scheduling can be a big barrier for clients getting services, as providers are quite busy and cannot answer their phone any given moment.”
RA
Rachel A.
Outpatient Supervisor
Cons
“For example, goals do not automatically carry over into SOAP notes, which means I have to re-enter or manually reference them each session. When creating intake forms, if I input the child’s name, the signature section defaults to the child rather than the parent, which can be confusing and requires extra steps to correct.”
RC
Ruby C.
Occupational Therapist Owner
“there is no capacity to change the default setting of appointments to "unconfirmed" (because of the nature of the centre and our way of booking) which means it has to be done manually every day and that's a hassle.”
JC
Jo C.
Practice Manager
“I wish it had more customization in the workflows (reminder if client hasn't had a session in a certain amount of time) and it's missing some things I see as essential, like proper waiting rooms.”
RF
Rae F.
Founder and Practitioner
- Vendor responds to reviews
- Last review15 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features137
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Ancillary Care Provider Access
- Appointment Management
- Appointment Scheduler
- Appointment Scheduling
- Assessment Management
- Audit Trail
- Automated Scheduling
- Automatic Transcription
- Autonomous Task Execution
- Billing & Invoicing
- Calendar Management
- Calendar Sync
- Care Plan Management
- Case Management
- Case Notes
- Charting
- Chat/Messaging
- Claims Management
- Claims Scrubbing
- Client Database
- Client Management
- Client Portal
- Clinic Interoperability
- Clinical Care
- Clinical Documentation
- Clinical Notes
- Coding Assistance
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Collection
- Data Import/Export
- Data Security
- Decision Support
- Document Management
- Document Storage
- Document Templates
- Documentation
- Documentation Management
- Drag & Drop
- E-Prescribing
- E-Prescription
- EDI
- EHR/EMR Integration
- EMR/EHR
- Electronic Payments
- Electronic Prior Authorization
- Electronic Signature
- Email Reminders
- Employee Management
- Escalation Management
- Event Scheduling
- Event/Activities Planning
- Facility Scheduling
- Faculty/Staff Management
- File Sharing
- For Chiropractors
- For Group Therapy
- For Healthcare
- For Home Care Providers
- For Long Term Care
- For Medical Purposes
- For Mental/Behavioral Health
- For Nursing Homes
- For Occupational Therapists
- For Physical Therapy
- For Psychiatrists
- For Substance Abuse Therapy
- Forms Management
- Generative AI
- HIPAA Compliance
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- ICD-10 Compliance
- Immunization & Allergy Tracking
- Incident Management
- Initial Assessments
- Insurance Eligibility Verification
- Insurance Management
- Intake Management
- Interoperability
- Intraoperative Charting
- Inventory Management
- Invoice Management
- Lab Integration
- Lab Order Management
- Lab Results
- Live Chat
- Meal/Nutrition Management
- Meaningful Use Certified
- Meaningful Use Reporting
- Medical Billing
- Medical History Records
- Medication Alerts/Warnings
- Medication Database
- Medication History
- Medication Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Location
- Multi-Provider Practice
- Multiple Medical Provider Access
- ONC-ATCB Certified
- Onboarding
- Online Booking
- Online Payments
- Outcome Assessment Tools
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Monitoring
- Patient Portal
- Patient Questionnaires
- Patient Records
- Patient Records Management
- Patient Scheduling
- Patient Workflow Management
- Payment Processing
- Physician Management
- Physician Scheduling
- Point of Care System
- Practice Management
- Prescription Management
- Progress Notes
- Progress Reports
- Progress Tracking
- Real-Time Reporting
- Records Management
- Recurring Appointments
- Referral Management
- Referral Tracking
- Registration Management
- Rehabilitation Management
- Reminders
- Remote Treatment Planning
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Revenue Management
- Role-Based Permissions
- SMS Messaging
- SMS Reminders
- SSL Security
- Scheduling
- Secure Messaging
- Security and Authorization
- Self Service Portal
- Specialty EHR Templates
- Speech Recognition
- Task Management
- Task Progress Tracking
- Task Scheduling
- Telemedicine
- Telemedicine Integration
- Teletherapy
- Template Management
- Templates
- Therapy Notes
- Third-Party Integration
- Third-Party Integrations
- Treatment Planning
- User Management
- Video Conferencing
- Vitals Tracking
- Voice Recognition
- Web-based Deployment
- Workflow Management
- ePHI Storage
- Total features118
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Ancillary Care Provider Access
- Appointment Management
- Appointment Scheduler
- Appointment Scheduling
- Assessment Management
- Audit Trail
- Automated Scheduling
- Automatic Transcription
- Autonomous Task Execution
- Billing & Invoicing
- Calendar Management
- Calendar Sync
- Care Plan Management
- Case Management
- Case Notes
- Charting
- Chat/Messaging
- Claims Management
- Claims Scrubbing
- Client Database
- Client Management
- Client Portal
- Clinic Interoperability
- Clinical Care
- Clinical Documentation
- Clinical Notes
- Coding Assistance
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Collection
- Data Import/Export
- Data Security
- Decision Support
- Document Management
- Document Storage
- Document Templates
- Documentation
- Documentation Management
- Drag & Drop
- E-Prescribing
- E-Prescription
- EDI
- EHR/EMR Integration
- EMR/EHR
- Electronic Payments
- Electronic Prior Authorization
- Electronic Signature
- Email Reminders
- Employee Management
- Escalation Management
- Event Scheduling
- Event/Activities Planning
- Facility Scheduling
- Faculty/Staff Management
- File Sharing
- For Chiropractors
- For Group Therapy
- For Healthcare
- For Home Care Providers
- For Long Term Care
- For Medical Purposes
- For Mental/Behavioral Health
- For Nursing Homes
- For Occupational Therapists
- For Physical Therapy
- For Psychiatrists
- For Substance Abuse Therapy
- Forms Management
- Generative AI
- HIPAA Compliance
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- ICD-10 Compliance
- Immunization & Allergy Tracking
- Incident Management
- Initial Assessments
- Insurance Eligibility Verification
- Insurance Management
- Intake Management
- Interoperability
- Intraoperative Charting
- Inventory Management
- Invoice Management
- Lab Integration
- Lab Order Management
- Lab Results
- Live Chat
- Meal/Nutrition Management
- Meaningful Use Certified
- Meaningful Use Reporting
- Medical Billing
- Medical History Records
- Medication Alerts/Warnings
- Medication Database
- Medication History
- Medication Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Location
- Multi-Provider Practice
- Multiple Medical Provider Access
- ONC-ATCB Certified
- Onboarding
- Online Booking
- Online Payments
- Outcome Assessment Tools
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Monitoring
- Patient Portal
- Patient Questionnaires
- Patient Records
- Patient Records Management
- Patient Scheduling
- Patient Workflow Management
- Payment Processing
- Physician Management
- Physician Scheduling
- Point of Care System
- Practice Management
- Prescription Management
- Progress Notes
- Progress Reports
- Progress Tracking
- Real-Time Reporting
- Records Management
- Recurring Appointments
- Referral Management
- Referral Tracking
- Registration Management
- Rehabilitation Management
- Reminders
- Remote Treatment Planning
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Revenue Management
- Role-Based Permissions
- SMS Messaging
- SMS Reminders
- SSL Security
- Scheduling
- Secure Messaging
- Security and Authorization
- Self Service Portal
- Specialty EHR Templates
- Speech Recognition
- Task Management
- Task Progress Tracking
- Task Scheduling
- Telemedicine
- Telemedicine Integration
- Teletherapy
- Template Management
- Templates
- Therapy Notes
- Third-Party Integration
- Third-Party Integrations
- Treatment Planning
- User Management
- Video Conferencing
- Vitals Tracking
- Voice Recognition
- Web-based Deployment
- Workflow Management
- ePHI Storage
Integrations
- Total integrations3
- ALERE
- Doxy.me
- EZClaim
- FreshBooks
- Google Calendar
- Microsoft Outlook
- Millennium
- QuickBooks Online
- Sage Accounting
- Stripe
- Wave
- Xero
- Zoom Phone
- Zoom Workplace
- Total integrations11
- ALERE
- Doxy.me
- EZClaim
- FreshBooks
- Google Calendar
- Microsoft Outlook
- Millennium
- QuickBooks Online
- Sage Accounting
- Stripe
- Wave
- Xero
- Zoom Phone
- Zoom Workplace
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