This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

BestNotes

Cloud based electronic health records solution for clinics

visit website

BestNotes Pricing, Features, Reviews and Alternatives

BestNotes product overview

Price starts from

$

50

/momonth
Per Feature

What is BestNotes?

BestNotes is a cloud based HIPAA compliant customer relationship management and electronic health record database system designed specifically for the behavioral health and substance abuse industry. The primarily caters to small to midsized clinics and medical institutes. The solution helps to streamline practice workflow across clinics and other medical institutes.

Key benefits of using BestNotes

• BestNotes is a cloud based solution priced as per user per month basis and does not require any huge initial capital or IT infrastructure investment.
• BestNotes EHR offers built-in CRM module to organize and track referral sources or members through a single integrated suite.
• The EHR module offers features to assess treatment plans, share group notes and eliminate double data entry.
• The patient portal allows to build the medical history of patients and share the information securely with other medical professionals.
• BestNotes can also be accessed through Android and iOS smartphones thus allowing medical professionals to manage and schedule daily activities on the go.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

BestNotes pricing information

Value for money

4.4

/5

62

Price starts from

$

50

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BestNotes features

Functionality

4.2

/5

62
Total Features37 4 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Billing & Invoicing
Claims Management
Appointment Scheduling
Patient Records Management
Self Service Portal
Records Management

Functionality contenders

BestNotes users reviews

Overall rating

4.3

/5

62

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.78/10
Rating distribution

5

4

3

2

1

29

25

6

2

0

Pros
As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

CB

Christina B.

If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

CM

Christine M.

Likes include ease of access, ability to navigate, ability to print information as needed.

SS

Sharon S.

Cons
As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.

SS

Sharon S.

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

JC

Jessica C.

Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

JW

Jay W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Customer Service and Easy to Use

Reviewed 2 years ago

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros

After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons

I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent CRM

Reviewed 2 years ago

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

You Get What You Pay For

Reviewed 2 years ago

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge...

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own...

Vendor response

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BEST CUSTOMER SERVICE EVER

Reviewed 5 months ago

Best tool I have used. If there is a preset that does not fit well, they will design it to fit your needs. Customer service is everything. They never make you feel stupid, they help you right away.

Pros

The software is pretty encompassing, which means it takes time to become very familiar. But the onboarding is done through Zoom with very accomodating and professional staff that take time to cover their set agenda and any questions you may have...even if you have asked the question previously. If you call customer service, you get through and get connected and problem solved immediately.

Cons

The software is pretty encompassing. It takes time to learn.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best EMR System I Have Ever Used

Reviewed 2 years ago

I am able to manage clients across three mental health facilities all on one platform.

Pros

The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!

Cons

None, I have yet to come across a need that the team was unable to meet.

Vendor response

Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!

BestNotes FAQs and common questions

BestNotes has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available


BestNotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


BestNotes supports the following languages:
English


BestNotes supports the following devices:
Android, iPhone, iPad


Yes, BestNotes has an API available for use.


BestNotes offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Related categories