BestNotes Pricing, Features, Reviews & Comparison of Alternatives

BestNotes

Cloud based electronic health records solution for clinics

4.13/5 (44 reviews)

BestNotes overview

What is BestNotes?

BestNotes is a cloud based HIPAA compliant customer relationship management and electronic health record database system designed specifically for the behavioral health and substance abuse industry. The primarily caters to small to midsized clinics and medical institutes. The solution helps to streamline practice workflow across clinics and other medical institutes.

BestNotes EHR module includes customizable templates and allows doctors and staff to maintain patient’s history, create and review treatment plans, build groups and share notes within the group members. The product can also setup one source of data entry to eliminate data duplication. The suite allows patients to build profiles and save their health information on the portal. Further, the medical professionals can directly communicate with the patients through the portal and book next appointment with them through integrated calendar feature. Through patient ledger feature, management can track patient charges, credit payment and create billing statements in the name of the patient. It also offers e-prescription feature through which prescriptions are directly sent to pharmacy with option for controlled substances.

BestNotes offer mobile based app for Android and iOS user which has features such as client management, task scheduling, digitally signing documents and share note. The solution comes with a flat monthly pricing model and does not require any upfront fees.
www.bestnotes.com

Pricing

Starting from
$50/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
BestNotes screenshot: Set and track daily, weekly and monthly activity schedules through BestNotes’s mobile app What makes BestNotes Unique?BestNotes screenshot: Import patient record and data form other EHR services to BestNotes with application import featureBestNotes screenshot: BestNotes automates log report building processBestNotes screenshot: BestNotes - Mobile DashboardBestNotes screenshot: Set appointment and add members to the meeting within the calendar feature in BestNotes

BestNotes reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  4.1
  4.4
Dominic Trupiano

Great product!

Used daily for 2+ years
Reviewed 2018-06-02
Review Source: GetApp

Pros
Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Cons
I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Young

Excellent CRM

Used daily for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros
I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons
Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michelle Dillard

You Get What You Pay For

Used daily for less than 6 months
Reviewed 2019-06-05
Review Source: Capterra

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros
The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons
As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Response from BestNotes


Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Ryan Kennedy

EMR to stay productive, efficient and compliant

Used daily for less than 6 months
Reviewed 2020-03-24
Review Source: Capterra

Though I am extremely pleased with the BestNotes platform, it is their customer care and industry knowledge that sets them apart. BestNotes software support is second to none - immediate, knowledgeable support from a dedicated team. Quite possibly the best benefit of BestNotes is their regulatory input. Especially for a non-profit organization like ours. It can be incredibly difficult to stay up to date on the ever-changing regulations. Knowing that we have a partner we can rely on to help keep us compliant though all of the changing regulations is a huge benefit to us.

Pros
What do I like most about BestNotes? I could say the intuitive, easy to use layout. Or the customizable documentation. Or the incredibly robust reporting. Or the fact that it is routinely updated to stay compliant with all applicable regulatory agencies. Or maybe the fact that if I have any questions, knowledgeable help is immediately available.

Cons
I would like to see more template-wide customization options, (i.e. removing components that aren't applicable to our field, allowing for more customization for individual users, the creation of a "saved/most used" field that can be applied to documents, ITP data, diagnosis, etc.). Basically, we are using one software platform for 4 different departments within our company. Making them more efficient by being able to customize the work-flow systems by department and user would be of great benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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sheri neve

Best Customer Service and Easy to Use

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros
After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons
I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BestNotes pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
View Pricing Plans

$50 per user per month for first 10 users
$20 for every additional user

Extra for add-on services

BestNotes features

API
Automated Scheduling
Billing & Invoicing
Calendar Management
Client Portal
Customizable Reporting
Customizable Templates
HIPAA Compliance
Records Management

Activity Dashboard (161 other apps)
Appointment Management (185 other apps)
Automatic Notifications (123 other apps)
Charting (128 other apps)
Claims Management (134 other apps)
Compliance Management (136 other apps)
Document Management (106 other apps)
Reminders (185 other apps)
Reporting & Statistics (151 other apps)
Self Service Portal (107 other apps)
Workflow Management (127 other apps)

Videos and tutorials

Additional information for BestNotes

Key features of BestNotes

  • e-prescribing
  • Auto-attach note and billing code to appointment
  • Nursing assessment
  • Patient calendar
  • Patient portal
  • Customer relationship management Tools (CRM)
  • Report builder
  • Customizable templates at no extra cost
  • Digitally sign documentation
  • Patient ledger
  • HIPAA compliant
  • Master treatment plan
  • Track overall progress
  • Manage referral source relationships
  • Discharge summary
  • Scheduling
  • Create billing statements
  • Vast reporting features
  • API
  • Caseload/user activity
View All Features

Benefits

• BestNotes is a cloud based solution priced as per user per month basis and does not require any huge initial capital or IT infrastructure investment.
• BestNotes EHR offers built-in CRM module to organize and track referral sources or members through a single integrated suite.
• The EHR module offers features to assess treatment plans, share group notes and eliminate double data entry.
• The patient portal allows to build the medical history of patients and share the information securely with other medical professionals.
• BestNotes can also be accessed through Android and iOS smartphones thus allowing medical professionals to manage and schedule daily activities on the go.