BestNotes vs Zoobook EHR

SimplePractice

TherapyNotes, LLC

Kipu

ICANotes

Checkpoint EHR

Provation Apex

Compare BestNotes and Zoobook EHR based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Kipu empowers multi-provider and enterprise facilities specializing in SUD and behavioral health to operate efficiently with a comprehensive cloud-based platform that includes EMR, CRM, and RCM solutions.

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive.

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Activity Tracking

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Billing & Invoicing

Calendar Management

Case Management

Charting

Claims Management

Client Management

Client Portal

Coding Assistance

Compliance Management

Compliance Tracking

Confirmations/Reminders

Contact Management

Customizable Forms

Customizable Reports

Customizable Templates

Decision Support

Document Management

Document Storage

Drug Reference Database

E-Prescribing

Electronic Signature

Employee Management

EMR/EHR

For Healthcare

For Mental/Behavioral Health

For Psychiatrists

For Substance Abuse Therapy

Forms Management

Group Notes

Handwriting Recognition

HIPAA Compliant

Initial Assessments

Invoice Management

Meaningful Use Certified

Medical Billing

Medication Management

Multi-Location

Multi-Provider Practice

Notes Management

ONC-ATCB Certified

Patient Portal

Patient Records Management

Physician Management

Practice Management

Progress Notes

Progress Reports

Progress Tracking

Real-Time Reporting

Records Management

Referral Tracking

Reminders

Reporting & Statistics

Role-Based Permissions

Scheduling

Self Service Portal

Task Scheduling

Template Management

Therapy Notes

Treatment Planning

Workflow Management

BestNotes

Android

Web-based

Windows

iPad

iPhone

Director of Technology

BestNotes is an easy-to-use platform with great integration capabilities and a wonderful support team behind it.

Admissions Coordinator

I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service.

Chief Clinical Officer

Likes include ease of access, ability to navigate, ability to print information as needed.

Director

I like that the interface is user friendly and has a lot of features that are specifically useful within my field.

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms.

Social Worker

What I like most about this software is that there is an app for it. I think that this makes it so much better and accesible.

Very responsive and available. We especially like that they are willing to customize it for our particular business and we can upload our current forms.

Owner; Counselor

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

Vice President and Therapist

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Collections specialist

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

Chief Financial Officer

BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime).

Therapist

I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks.

HR Director

Very useful and great place to store documents.

Partner

The best part of the experience has been the customer service. Customer executives  are always available, extremely knowledgeable, and super-fast to respond.

Psychiatric Nurse Practitioner

I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks.

Operations Manager

Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

API limitations, inability to auto-schedule report exports.

BestNotes screenshot: Set and track daily, weekly and monthly activity schedules through BestNotes’s mobile app

BestNotes screenshot: Import patient record and data form other EHR services to BestNotes with application import feature

BestNotes screenshot: BestNotes automates log report building process

BestNotes screenshot: BestNotes - Mobile Dashboard

BestNotes screenshot: Set appointment and add members to the meeting within the calendar feature in BestNotes

Freelancers

Large Enterprises

Mid Size Business

Small Business

With an intuitive, chart-centric workflow, ICANotes is the only fully configured EMR software for behavioral health, therapy, psychiatry, and addiction treatment. Our robust behavioral health content engine and customizable menu-driven templates reduce the time you spend documenting patient care

Checkpoint EHR is a 3-in-1 solution for behavioral patient care, offering electronic health records, clearinghouse solutions, and billing services. It provides a trusted and simple-to-use electronic health record software with features like unlimited users, hands-free billing, client reminders, and dedicated support at no extra cost.

Your organization can enhance end-to-end clinical productivity, reduce procedure delays and cancelations, and improve the patient experience with Provation Apex features like:

-Document management
-Automated patient instructions
-Online intake
-Appointment notifications

Zoobook offers cloud EHR and practice management software for mental health facilities, behavioral health facilities, psychiatry practices, addiction treatment centers, solo practitioners

Claims Scrubbing

Clinic Interoperability

Insurance Eligibility Verification

Order Entry

Telemedicine

Zoobook EHR

I am very pleased with the excellent client/customer support. Zoobook is a robust EMR an is a wonderful value for the cost.

Co-Occurring Clinical Supervisor

Working with [sensitive content hidden. Has been a pleasure; he is qualified, intelligent, and an excellent support member.

It was great, especially when they implemented the recurring meeting process and the follow-up to ensure everything is okay. They always ask if you have suggestions to improve their system.

The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively.

Mental Health Administrator

What I like most about Zoobooks is the great customer service. The program is easy to use.

Director of Client Services

We have been able to take advantage of many of the aspects already on the platform and expand them for our use. Support is quick and responsive to our needs.

Intake Coordinator

Their support team is fantastic. I have never emailed them without receiving a very fast reply, and they do exactly what I want.

Business Director

I can say I love this system after receiving full training. I also tell my staff that if they have an issue, they should get back to the Support Team, who will help and train them if needed.

Peer Supervisor

I appreciate the entire system; it offers many features and is easy to use. They have done a really good job.

Mental Health Case Manager

Overall experience was great and would definitely recommend.

The team was ineffective until he came on board.

Owner

I consider this to be one of the best investments I have ever made.

Executive Director

Working on the module management that is no longer an option for me.

QA coordinator

Is difficult to navigate, reports are no clear, and some time is a slow process.

Medical Director

It is less complex and hence sometimes hard to document complex clinical cases.

Counselor Intern 

This software is user-friendly​, easy to maneuver and simple.

Clinical Director

Easy to use, create and navigate, and its integrated.

QA/QI Training Director

Solved integrated more employee expirations dates to alert us to maintain consistent credentialed documents.

BestNotes vs Zoobook EHR Comparison (2026)

BestNotes

Zoobook EHR

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives