CareSmartz360 vs HHAeXchange

Connecteam

AxisCare

WellSky Personal Care

Alora Home Health

StoriiCare

Generations Homecare System

Compare CareSmartz360 and HHAeXchange based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AxisCare is a web-based scheduling and management solution with marketing and other functionalities that are designed specifically for Personal Care home care agencies

WellSky Personal Care is an award-winning software for non-medical home care agencies, featuring AI-driven capabilities, easy-to-use scheduling, streamlined compliance, and real-time analytics to improve care quality and operational efficiency.

Alora Home Health Software is a cloud-based solution that simplifies how you deliver and manage home health care.

CareSmartz360 is an AI-powered, enterprise-ready home care platform trusted by 1,000+ agencies. Built for large, multi-location operations, it unifies EVV, scheduling, billing, payroll, and mobile apps with structured onboarding and real human support. 

Accounts Receivable

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Assessment Management

Automated Scheduling

Billing & Invoicing

Calendar Management

Care Plan Management

Caregiver Management

Chat/Messaging

Claims Management

Client Management

Client Portal

Clock In/Out

Collaboration Tools

Communication Management

Compliance Management

Customizable Forms

Customizable Reports

Document Management

Document Storage

Electronic Signature

Employee Management

Employee Portal

EMR/EHR

File Sharing

Financial Reporting

For Long Term Care

Forms Management

Generative AI

HIPAA Compliant

Home Health Care Management

Insurance Management

Invoice Management

Meal/Nutrition Management

Medication Management

Mobile Access

Mobile Alerts

Monitoring

Multi-Location

Patient Database

Patient Intake

Patient Records Management

Payment Processing

Payroll Management

Point of Care System

Quality Assurance

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Records Management

Referral Management

Reminders

Reporting & Statistics

Scheduling

Task Management

Task Scheduling

Third-Party Integrations

Time Tracking by Client

Visit Verification

Workflow Management

CareSmartz360

Android

Linux

Web-based

Windows

iPad

iPhone

Owner

Best part of utilizing CareSmartz is the customer service. Quick response time and good follow-up is critical for our company and our account specialist is fantastic.

President

This is by far the best home health care system I have used and compared with others which are available. Best for the value of money period.

It was user friendly,inexpensive, customer service was excellent, and training was excellent.

Office Manager

It is very user friendly and easy. It is very efficient for what work I have to do and I must say it is probably the best software I have used in a long time.

Office Assistant

Super helpful customer service that is always available when needed. Our representative always checks up on us to see if any questions or help is needed.

Vice President

We had used a previous software before and switching to CareSmartz was a breath of fresh air. Very user friendly and great customer service.

Executive Coordinator

When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry.

I like the caregiver application feature, lead management, the opportunity to add training and the EVV system. Also the opportunity to change and add menu functions.

Great how they are always adding features and trying to improve the software and seek out user feedback.

Director of Operations

We had excellent experience  on the software from all of our staff.

It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff.

This soft ware a user friendly with great customer support.

Amazing Support with Learning and Integration.

Agency Manager

All around it has been a pleasure working with the CareSmartz360 team.

The software is extremely user friendly for the administrator and the caregivers too. Also easy to integrate with Intuit Payroll Online making billing and payroll so much simpler.

Care Manager

The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way.

Administrative Assistant

The only problem I have experienced with caresmartz is sometimes they have glitches and it won't allow caregivers to clock in/out, or change the days/times.

Difficult for users to get to understand new features when available.

CareSmartz360 screenshot: AI-Powered Home Care Software 

CareSmartz360 screenshot: CareSmartz360 Agency App for Office Staff

CareSmartz360 screenshot: Home Care Scheduling Software

CareSmartz360 screenshot: CareSmartz360 Home Care Billing Software

CareSmartz360 screenshot: Caregiver Retention Software

CareSmartz360 screenshot: CareSmart360 Mobile app

Freelancers

Large Enterprises

Mid Size Business

Small Business

The mobile app from Generations Homecare System is a HIPAA compliant solution built to help businesses in the homecare industry automate processes related to billing, payroll, scheduling, Electronic Visit Verification and more. Designed for Medicaid and private duty homecare agencies.

StoriiCare helps nursing homes, adult day care centers, and assisted living providers manage patient admissions, staff scheduling, communication, reporting, and more. Users can create custom care plans, track progress, and upload documents in a centralized repository for future reference.

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Developed specifically for Medicaid personal care, HHAeXchange is the leading technology platform for homecare agency management.

Charting

HHAeXchange

Office Administrator

Support turn around time is bad. Getting answers when a ticket  is created after it's been escalated to a higher tier is BAD.

Administrator

Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.

HR Assistant

The greatest benefit to this system is the ease of use for our Aides.

Alternate Administrator

I like the integration with the MCOs and the ease of contacting them through the system.

Operations Manager 

So many additional features to maneuver is what makes it amazing. You can actually learn the software on your own  that's how easy it is to use.

Easy to use, and customer service is great. The software helps my staff in a way that other systems couldn't.

compliance specialist I

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

The worst service ever they will take money from you when you don't use there service and have canceled services.

supervisor

THE VERIFICATION PROCESS TIME HAS NEARLY DOUBLES, MORALE IS DOWN, AND THE CLIENT'S HATE IT.

Executive Assistant

I like the ease has to find what I need and to fill out the information.

Biller

The user friendliness of the software, and also the clarity.

Authorizations

I've been using HHAX for 10 years now. It is by favourite HC program & recommended to other vendors.

client service representative

Seems to be outages quite often, which can make the day to day operation sometimes difficult.

The worst service and software team I've ever came in contact by phone and spoke to.

Billing and Collections Manager

I would never choose to integrate with this company except that our MCO has chosen to. Some times the frustration of HHA-Exchange makes us re-think the relationship with this MCO entirely.

Customer service severely lacking. Unfriendly user interface.

Admin

Worst choice MCO have made for their EVV solutions.

Exchange is a good management system, very complex to an extent. Very pricey for what it does.

CareSmartz360 vs HHAeXchange Comparison (2026)

CareSmartz360

HHAeXchange

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives