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CareSmartz360

Cloud-based HIPAA-compliant home health care software

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CareSmartz360 Pricing, Features, Reviews and Alternatives

CareSmartz360 product overview

What is CareSmartz360?

CareSmartz360 is a cloud-based home care software designed to help home health care organizations and independent agencies schedule shifts, manage client details, and prepare care plans for patients. Features include electronic intake, billing, digital library, recurring schedule creation, and payer management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Live Online
Webinars
Documentation
In Person
Videos

CareSmartz360 pricing information

Value for money

4.6

/5

36

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CareSmartz360 features

Functionality

4.2

/5

36
Total Features70 2 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Appointment Management
Reporting & Statistics
Activity Dashboard
Reminders
Claims Management
Scheduling

Functionality contenders

CareSmartz360 users reviews

Overall rating

4.4

/5

36

Positive reviews

86%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.44/10
Rating distribution

5

4

3

2

1

23

8

3

2

0

Pros
I love that fact this software is user friendly and easy to navigate. The customer service staff are so helpful and fast with solving issues.

KR

Kinshawda R.

The team is very cooperative, professional and friendly. They are genuine in their commitment to help Small business like us succeed and thrive.

MA

Mark A.

This is by far the best home health care system I have used and compared with others which are available. Best for the value of money period.

GD

Gerard D.

Cons
Because there is so much room for customization, I found it overwhelming and difficult to determine which options would imperative and which were insignificant in the scheme of scheduling.

RH

RHONDA H.

When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry.

RM

Regina M.

It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff.

RM

Regina M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Exceptional Customer Service and user friendly application

Reviewed a year ago

We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

Pros

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

Cons

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An Ever-Developing Data Platform for Home Health Care Agencies!

Reviewed 6 months ago

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

Pros

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

Cons

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Potential but Poor Follow Through

Reviewed 3 months ago

We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and...

Pros

It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts.

Cons

We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesomeness 💜

Reviewed 3 months ago
Pros

This software help keep compliance in which is everything to me.

Cons

Hmmm I have no issues to report all is well

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Way better than our old software

Reviewed 2 years ago

From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Pros

Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

Cons

I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

Vendor response

Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.

CareSmartz360 FAQs and common questions

CareSmartz360 has the following pricing plans:
Pricing model: Subscription


CareSmartz360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


CareSmartz360 supports the following languages:
English, Spanish


CareSmartz360 supports the following devices:
Android, iPhone


Yes, CareSmartz360 has an API available for use.


CareSmartz360 integrates with the following applications:
QuickBooks Online Advanced, Paychex Flex


CareSmartz360 offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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