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HHAeXchange Logo

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HHAeXchange is the leading technology platform for homecare.

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HHAeXchange Pricing, Features, Reviews and Alternatives

HHAeXchange FAQs

Q. What type of pricing plans does HHAeXchange offer?

HHAeXchange has the following pricing plans:
Starting from: $375.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of HHAeXchange?

HHAeXchange has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does HHAeXchange support?

HHAeXchange supports the following languages:
English, Arabic, Chinese (Traditional), Korean, Polish, Portuguese, Russian, Spanish


Q. Does HHAeXchange support mobile devices?

HHAeXchange supports the following devices:
Android, iPad, iPhone


Q. Does HHAeXchange offer an API?

No, HHAeXchange does not have an API available.


Q. What other apps does HHAeXchange integrate with?

HHAeXchange integrates with the following applications:
Inflowcare, ADP Workforce Now, DailyPay, Home Care Pulse | Experience Management


Q. What level of support does HHAeXchange offer?

HHAeXchange offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

HHAeXchange product overview

Price starts from

375

Per month

What is HHAeXchange?

HHAeXchange is the only homecare management software that seamlessly connects providers, state Medicaid programs, managed care organizations (MCOs), and caregivers through one platform. This connection breaks down barriers and enables unparalleled efficiency, communication, transparency, and compliance. For more than a decade, our award-winning, cloud-based solution has helped providers minimize risk, increase efficiency, ensure compliance, empower caregivers, and improve patient outcomes.

Key benefits of using HHAeXchange

Providers can take advantage of the most advanced scheduling tools on the market — saving coordinators time, eliminating errors, and making it easy for caregivers to clock in and out and empower caregivers to identify and report changes in condition so you can proactively monitor patient progress and reduce readmissions.

Providers can gain real-time insights into the quality metrics needed to run their business more efficiently, rise above your competition, and grow your agency.

HHAeXchange seamlessly connects payers and providers across the homecare ecosystem, allowing for aggregation of all visit data, regardless of providers’ EVV tools. Our software exceeds the requirements for 21st Century Cures Act compliance by helping MCOs and state Medicaid programs improve workflows and access comprehensive insights. This enables better management of provider network performance and a higher quality of member care.

HAeXchange’s solutions are designed to support caregivers in delivering better outcomes. This includes convenient, flexible technology for:

- Agency caregivers of Personal Care Services (PCS)
- Skilled providers of Home Health Care Services (HHCS)
- Direct care workers for Self-Directed services

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
In Person
Documentation

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Why am I seeing this?

HHAeXchange pricing information

Value for money

3.4

/5

94

Starting from

375

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

HHAeXchange features

Functionality

3.6

/5

94

Total features

51

2 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
API
Reporting & Statistics
Customizable Reports
Real-Time Data
Mobile Access
Workflow Management

HHAeXchange users reviews

Overall Rating

3.6

/5

94

Positive reviews

63

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.07/10
Rating distribution

5

4

3

2

1

32

27

16

5

14

Pros
The greatest benefit to this system is the ease of use for our Aides.
I like the integration with the MCOs and the ease of contacting them through the system.
So many additional features to maneuver is what makes it amazing. You can actually learn the software on your own that's how easy it is to use.
Cons
Support turn around time is bad. Getting answers when a ticket is created after it's been escalated to a higher tier is BAD.
Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.
The worst service ever they will take money from you when you don't use there service and have canceled services.
CS
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Christian S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Our experience with HHAX have been very positive. HHAX surpasses all other HC software available.

Reviewed 6 years ago
Pros

HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.

Cons

Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.

JS
AvatarImg

John S.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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President

Reviewed 2 years ago

Live management of the patient care process.

Pros

It's ease of flow to all aspects of the business, from hiring an individual, checking exclusions to admission of a new client to scheduling and providing service to that client.

Cons

Integration was difficult as the training was quick but the HHA Associates truly care about you as a customer and understands the importance of each aspect of your business and how it interacts with HHA.

BG
AvatarImg

Bobbie G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It Needs a lot Of Work!

Reviewed 2 years ago

It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all.

Pros

Quick Visits but that was taken away so nothing. It really needs special attention so it doesn't seem like a Dollar store App!

Cons

It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all.

FB
AvatarImg

Florence B.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplification

Reviewed 2 years ago

Customer service always gets an answer. It may not be the one anyone wants to hear but we have a resolution.

Pros

Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use.

Cons

Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future.

ML
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Maryelena L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product... Need efficient customer service!

Reviewed 7 years ago
Pros

easy to use. self taught. lots of features that help the business growth. Reports are easy to find and most important accurate. great seminars to attend as well when new features are available.

Cons

the customer service has no follow up set up. you can call 10 times and "they will call you back" don't hold your breath! Half of the time your better off figuring it out yourself.

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