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CharmHealth vs Practice Fusion Comparison

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Overview

Category Leaders

CharmHealth is a cloud-based, MU Stage 3 - 2015 Edition Certified suite that includes Integrated EHR, Practice Management...

Practice Fusion is a cloud-based electronic health record management solution offering features such as e-prescription, charting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

25.50

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

131

5

4

3

2

1

78

35

9

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

3.7

424

5

4

3

2

1

145

130

71

38

40

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm.
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks.

Pros

Good price reasonably user friendly, adding mips reporting, some ability to customize. Robust support at the beginning.
I would gladly put Practice Fusion up against them all. It is great and it delivers exactly what they promise and they also provide the best customer support that I have seen in the EMR field.
But the thing that I like the most is the ease of use, the improvement in the car in the last 2 years was great. They have been using practice fusion for more than 6 years now.

Cons

When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.
When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.
But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

Cons

Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back.
Having used the product for past two years, I am annoyed to learn the new user interface, surely I'll adapt.
Lack of electronic devices integration. No ecommerce through PF.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features73
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Prior Authorization
  • Faculty/Staff Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Multi-Location
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Intake Forms
  • Onsite Registration
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management
  • Total features71
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Prior Authorization
  • Faculty/Staff Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Multi-Location
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Intake Forms
  • Onsite Registration
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations1
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

HP
AvatarImg

Hrvoje P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CharmHealth logo

CharmHealth

I just love it

Reviewed 7 years ago
Pros

Price is really great and it is really good to use. We used practice fusion before but it's complicated.

Cons

inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

FG
AvatarImg

Feras G.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

CharmHealth

Reviewed 2 years ago

Overall, I have been pleased with CharmHealth. I have had to create my own reports, 3-4 in order to generate the data that I need. However, the team is always helpful and the RCM team is the best team we have ever used in Revenue Management.

Pros

CharmHealth is an easy to use and adaptable EMR for any practice. It is user friendly and produces reports that allow Practice Admin view the operational success of the practice.

Cons

Data reporting capabilities, Interaction with patients with Data, Text messaging limitations, ability to custom create more unique practice templates outside of dropdown options etc.

RC
AvatarImg

Renee C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Switched from Practice Fusion and Love this Full Feature EHR

Reviewed 6 years ago

We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price. I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits. We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Pros

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Cons

Nothing really... Except that it's not going to help you very much with MIPS.

CR
AvatarImg

Christi R.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

Great value for the price

Reviewed 2 years ago

Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely.

Pros

CharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising.

Cons

The scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements. The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge,

JG
AvatarImg

Jeremy G.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great for a small practice

Reviewed 6 years ago

I would highly recommend this to any small practice.

Pros

Easy to use. Devs are always adding features with the integrated fax being one of our favorites. Its easy to add new patients, upload files to their chart and utilize patient management.

Cons

There really isnt too much I dont like. I wasn't a fan of the new UI very much but they allowed users to revert back to the old. The newer UI does offer a pretty cool texting feature for users withing the practice.

AI
AvatarImg

Asha I.

Hospital & Health Care, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

CharmHealth logo

CharmHealth

Yeah, not for me

Reviewed 2 years ago

I have a solo wellness practice, largely telemedicine , so some features were not needed and felt clunky but other features such as patient self schedule or integration with my website just weren't smooth enough for my practice. This EMR is probably good for a traditional in-person practice

Pros

Charm offers quite a bit of features including a comprehensive EMR, a means for including labs and images, prescribing, billing and calendar. There is a free option, which is great for starting or transitioning medical records.

Cons

Most of the features are additional cost which can add up. At times so comprehensive that it was overwhelming /Limited for providers relying on digital practice features such as patient self scheduling, telemedicine and online intake forms

CK
AvatarImg

Camille K.

Alternative Medicine, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Happy we switched

Reviewed 5 years ago

Has solved many problems. Love that it links it all together in one place.

Pros

Ease if use. Everything in one program.

Cons

Glitchy in some areas. Wish there was more practice management options. Customer support is slow.

BB
AvatarImg

Bianca B.

Hospital & Health Care, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great for Physician-Owner in Psychiatry

Reviewed 3 years ago

Overall, this product is affordable and easy to use. I can communicate easily with patients from their initial intake, through their ongoing care. One of the greatest benefits is the ability to securely capture and store payment information with pre-existing templates for Superbills. I would chose this EHR again!

Pros

ChARM has served me well in my solo psychiatry private practice. Prior to selecting ChARM, I researched a number of EMR's. I have all of components needed to run a practice - built-in video component (even before pandemic), secure patient communication, billing, payment collection, and e-prescribing. It is easy to use with many YouTube videos available. If/when I expand my practice with other providers, this software can accommodate other providers. This product is also very affordable. My practice is small and growing. At present, my monthly bill is low because I am serving fewer than 50 patients.

Cons

I wish it were easier/more intuitive to integrate lab ordering and tracking. No other cons, I am quite satisfied.

KA
AvatarImg

KAREN A.

Medical Practice, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

SUPERVISING PHYSICIAN COMMENTS

Reviewed 7 years ago
Pros

FLOW OF INFORMATION IN THE CHART. I LIKE THE EASE OF ACCESSING PATIENT CHARTS AND BEING ABLE TO SEND MESSAGES TO MY NURSE PRACTITIONERS.

Cons

THIS SYSTEM MAY NEED MORE DETAILED TABS FOR A FAMILY MEDICINE PRACTICE TO DELINEATE INFORMATION SPECIFICALLY FOR MEANINGFUL USE.

AvatarImg
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Chelsea K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

Very effective and efficent program with many helpful features!

Reviewed 7 years ago
Pros

Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.

Cons

Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.

LL
AvatarImg

Lisa L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Best EHR I've used

Reviewed 3 years ago

ChARM has been a great experience, with integrated billing, inventory, practice management, and patient scheduling.

Pros

I've used several EHR and PM systems in the past and wasn't impressed until I tried Charm. It has all of the features that we need integrated into one very intuitive system.

Cons

There are some bugs when new features are released, but they are quickly remedied.

TP
AvatarImg

Tarak P.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

Thoughtful design

Reviewed 4 years ago

As a former internet software engineer, I have high standard, which CHARM meets.

Pros

It allows you to explain services with addons as you grown your practice. Fully web based, and highly available and reliable.

Cons

A full featured app would be nice, they have support for certain addon services, but nothing fully enabled app yet.

JK
AvatarImg

Jenice K.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

Happy with this EMR for solo practitioner

Reviewed 2 years ago

Good support for trouble shooting

Pros

The software was easy to use, had many tutorials to help with getting set up, and helped me set up my practice to require less administrative work.

Cons

e-prescribing software is not easy to use

ZW
AvatarImg

Zak W.

Design, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

ChARM Implementation

Reviewed 5 years ago

ChARM allows me to easily configure and evaluate practice configurations with Practioners and staff. This allows me to prepare and train to our practice's unique work flows and scenarios. I am looking forward to completing the roll out and feel confident that the ChARM team will ensure that we are fully implemented on time.

Pros

ChARM provides multiple support channels offering comprehensive onboarding and post-implementation support. I rely on their knowledgebase and experienced team to quickly review configurations and support tuning for our unique work flows.

Cons

ChARM is a rich, comprehensive practice management platform. As the implementation lead, I did not in nitially integrate the (available) e ChARM resources into our team.

SF
AvatarImg

Suzanna F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Charm is agile and cost-effective

Reviewed 2 years ago

I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Pros

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Cons

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

HW
AvatarImg

Heidi W.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Solo DBP practice

Reviewed 4 years ago

Charm is easy to use and affordable for my solo practice. It is important to me to be able to create documents, templates, handouts and questionnaires for my practice and Charm makes it easy. I have been able to integrate billing and electronic prescribing. It is visually intuitive and easy to navigate. I am really satisfied and happy with Charm EHR

Pros

Affordable Functional Easy Adaptable Great patient portal Questionnaires can self populate with patient information Templates are easy to create Reports are helpful

Cons

Customer service is great! But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

SW
AvatarImg

Stephen W.

Alternative Medicine, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great product for providers who truly customize their approach to each patient.

Reviewed 7 years ago

A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

Pros

Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

Cons

Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

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Dr. Denise C T.

Medical Practice,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Charm EHR has made managing our acupuncture practice more efficient and easier.

Reviewed 7 years ago

Improved chart notes and billing.

Pros

We run a group practice so it is great to be able to maintain standard notes and process a chart from registration to billing with ease. The integrated clearinghouse is simple to process claims and the chart notes are customizable.

Cons

The mobile apps features need to match the desktop version especially with integrating scheduling with chart notes and annotated images.

CR
AvatarImg

Christina R.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CharmHealth logo

CharmHealth

Affordable option

Reviewed 10 months ago
Pros

This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more.

Cons

My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account.

SI
AvatarImg

Shantha I.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

Best EHR that I have ever used!

Reviewed 7 years ago

We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice! Looking forward to an updated version.

Pros

Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones

Cons

E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin

LF
AvatarImg

Lisa F.

Medical Practice, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

ChARM review

Reviewed 4 years ago

Now that I am starting to put all my intake forms, questionnaires, etc. into ChARM, I find it much easier to get a patient set up. I love having easy access to all the patient info, also. I can't wait to get all my inventory and such into the program. What a huge time-saver it will be!

Pros

This software is robust, professional, and grows right along with my practice. I am using it more and more. I have had a difficult time transitioning from paper charting, but ChARM is beginning to win me over! It is an incredible value.

Cons

the ability to chat online with someone in real time when I need help. I like that I can FB message, but having a speedier reply than an hour or two, would be cool.

SW
AvatarImg

Sherri W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CharmHealth

Best thing our practice ever did.

Reviewed 8 years ago

Our practice used to be all paper based, we signed up to charm in 2015 and it has been the best thing we ever did. It has saved us time by having everything in one system. It has saved us money by cutting down on our paper usage. It makes tracking claims so easy. The best part is we are now totally Hippa compliant and it has improved communication between our practice and patients. The support staff is excellent and quick to respond to all of our inquiries.

Pros

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Cons

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Susan H.

Medical Practice, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CharmHealth

Charm EHR for Psychiatric Private Practice

Reviewed 4 years ago

Overall, I am very pleased and feel excited to start to use even more features that I am using right now. I would recommend Charm to anyone starting in private practice in psychiatry. I am very grateful I found Charm!

Pros

I have found Charm quite straightforward for writing notes and managing patients's charts. I moved to Charm from 11 years of paper charts and was certainly nervous to move to an electronic record. I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm. I feel that I still have a lot of functionality of Charm to understand better but what I am using right now meets my needs and I am sure that as I explore more of what Charm has to offer as an EMR my practice will get even more efficient. I went from being scared to start an EMR to excited to have one in 3 weeks with the excellent support. That is pretty awesome!

Cons

I really can't say yet what I don't like about Charm because I have not fully started working with all that charm offers. It's a little overwhelming to get started but I feel Charm support staff helped me through that.

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Matthew S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CharmHealth

User Friendly Effective EMR

Reviewed 4 years ago

An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use.

Pros

We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients.

Cons

Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There...

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Asma A.

Medical Practice, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CharmHealth

Great EMR for small clinics

Reviewed 2 months ago

As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles.

Pros

CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Cons

I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.