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CipherHealth

4.8
(16)

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Cloud-based multilingual patient engagement software

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(1)

CipherHealth Pricing, Features, Reviews and Alternatives

CipherHealth product overview

What is CipherHealth?

CipherHealth is a patient engagement software that helps healthcare institutions collect feedback, conduct patient rounds, schedule follow-ups, and manage other administrative processes on a centralized platform. Staff members can customize text or email alerts in multiple languages to create appointment reminders and remote care plans.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base

CipherHealth features

Functionality

4.7

/5

16

Total features

30

4 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Appointment Management
Reminders
Alerts/Notifications
Appointment Scheduling
Third Party Integrations

Functionality contenders

CipherHealth users reviews

Overall Rating

4.8

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

13

2

1

0

0

Pros
What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly.
From strategy to technical support and implementation they have shown that they are invested in the success of their clients. It has been an absolute pleasure to work with the team at CipherHealth.
The software is easy, user friendly and like I can trend my daily progress.
Cons
Some functions are hard to find or less obvious and a little confusing.
We can then assist them with their needs and potentially avoid a readmission to the hospital.
Patients that have been discharged are still on the roster after they have left. This can often leave a record/ list of more than one person assigned to the same room during your rounding visits.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Patient Outreach Post Discharge Calls & Patient Rounding Platform

Reviewed 2 years ago

Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry.

Pros

The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community.

Cons

Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This product makes me effecient and clinically effective!

Reviewed 2 years ago

The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools!

Pros

The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!)

Cons

Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Patient Care

Reviewed 2 years ago

Okay

Pros

Being able to see any concerns about patient care.

Cons

Trying to do certain filters to make it easier for me to see areas that are most important for me. Some filters do not work. (Report to filter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CipherHealth significantly changed how we perform post-operative patient calls

Reviewed 2 years ago

CipherHealth's VOICE program has significantly reduced the resource cost that we would use if nurses were making the calls themselves. CipherHealth's customer support is amazing--they respond immediately, touch base with us monthly, suggest improvement ideas to increase our reach rates, and assist with any changes.

Pros

It has significantly reduced the time staff was being utilized to attempt to make patient post op calls. It also provides great reports on patient issues allowing us to see trends that can be addressed.

Cons

They actually have additional features that we have not used primarily because they don't really apply to our healthcare setting (we are an ambulatory surgery center vs. hospital setting).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cipher Health Hospital Discharge follow up calls

Reviewed 2 years ago

This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital.

Pros

This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day.

Cons

Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems.

CipherHealth FAQs and common questions

Q. Who are the typical users of CipherHealth?

CipherHealth has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does CipherHealth support?

CipherHealth supports the following languages:
English


Q. Does CipherHealth support mobile devices?

CipherHealth supports the following devices:
Android, iPad, iPhone


Q. Does CipherHealth offer an API?

No, CipherHealth does not have an API available.


Q. What level of support does CipherHealth offer?

CipherHealth offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base

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