CipherHealth Pricing, Features, Reviews & Comparison of Alternatives

CipherHealth

Cloud-based multilingual patient engagement software

4.76/5 (17 reviews)

CipherHealth overview

What is CipherHealth?

CipherHealth is a patient engagement software that helps healthcare institutions collect feedback, conduct patient rounds, schedule follow-ups, and manage other administrative processes on a centralized platform. Staff members can customize text or email alerts in multiple languages to create appointment reminders and remote care plans.

CipherHealth allows administrators to create healthcare provider-specific surveys to capture patients’ feedback, contact information, and overall satisfaction rates. The live transfer functionality enables employees to automatically offer assistance and connect patients with their designated medical professionals. It lets users maintain a historic issue database with details, such as unit location, attending physician, issue title, status, and relevant questions. The patient dashboard lets healthcare professionals conduct attending rounds and track the activities or clinical processes of all patients.

CipherHealth facilitates integration with several third-party electronic medical records (EMR) solutions. Supervisors can utilize built-in dashboards to generate email reports and gain insights into patient engagement, issue resolution rates, and upcoming trends.
cipherhealth.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CipherHealth screenshot: CipherHealth patients dashboardMake the Patient Experience a Better Experience, With CipherHealthCipherHealth screenshot: CipherHealth open casesCipherHealth screenshot: CipherHealth activity tracking

CipherHealth user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.8
Elizabeth DePierro

Patient Outreach Post Discharge Calls & Patient Rounding Platform

Used daily for 2+ years
Reviewed 2020-06-17
Review Source: Capterra

Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry.

Pros
The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community.

Cons
Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Danielle Jones

This product makes me effecient and clinically effective!

Used daily for 2+ years
Reviewed 2020-11-13
Review Source: Capterra

The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools!

Pros
The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!)

Cons
Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Teresa Graham

Patient Care

Used daily for 1-2 years
Reviewed 2020-08-03
Review Source: Capterra

Okay

Pros
Being able to see any concerns about patient care.

Cons
Trying to do certain filters to make it easier for me to see areas that are most important for me. Some filters do not work. (Report to filter

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Gayle Bultsma

CipherHealth significantly changed how we perform post-operative patient calls

Used daily for 2+ years
Reviewed 2020-11-05
Review Source: Capterra

CipherHealth's VOICE program has significantly reduced the resource cost that we would use if nurses were making the calls themselves. CipherHealth's customer support is amazing--they respond immediately, touch base with us monthly, suggest improvement ideas to increase our reach rates, and assist with any changes.

Pros
It has significantly reduced the time staff was being utilized to attempt to make patient post op calls. It also provides great reports on patient issues allowing us to see trends that can be addressed.

Cons
They actually have additional features that we have not used primarily because they don't really apply to our healthcare setting (we are an ambulatory surgery center vs. hospital setting).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ann Horta

Cipher Health Hospital Discharge follow up calls

Used daily for 2+ years
Reviewed 2020-11-17
Review Source: Capterra

This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital.

Pros
This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day.

Cons
Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CipherHealth pricing

Pricing options
Subscription
View Pricing Plans

Pleas contact CipherHealth directly for pricing details.

CipherHealth features

Activity Dashboard
Appointment Management
Automatic Notifications
Compliance Management
HIPAA Compliance
Reminders
Reporting & Statistics
Third Party Integration

API (132 other apps)
Billing & Invoicing (229 other apps)
Calendar Management (153 other apps)
Charting (148 other apps)
Claims Management (166 other apps)
Client Portal (143 other apps)
Customizable Reporting (138 other apps)
Document Management (151 other apps)
Document Storage (126 other apps)
Records Management (204 other apps)
Self Service Portal (143 other apps)
Workflow Management (158 other apps)

Videos and tutorials

Additional information for CipherHealth

Key features of CipherHealth

  • Appointment Scheduling
  • Care Plan Management
  • Patient Education
  • Patient Engagement
  • Self Management
View All Features