DoctorConnect Pricing, Features, Reviews & Comparison of Alternatives

DoctorConnect

Appointment reminder & patient engagement software

4.81/5 (26 reviews)

DoctorConnect overview

What is DoctorConnect?

DoctorConnect is an appointment reminder and patient engagement software which enables medical, veterinary, and dental practices to communicate and engage with patients using features like medical appointment reminders, recall and patient retention management, waiting list management, and more.

Automated communication tools help streamline patient engagement, allowing users to set up and manage the sending and receival of important messaging automatically. Users can automate and manage appointment reminders and confirmations, reschedule requests, recare notices for follow-up appointments or patient retention, waitlist notifications, past due bill alerts, and announcements and bulk messages.

DoctorConnect supports a two-way communication system, and email, phone and/or text reminders, enabling users to log patient responses, as well as send initial reminders. The platform allows users to set up custom messages, plus custom reminder intervals and times. DoctorConnect’s appointment reminders are designed to reduce the number of appointment no-shows.

A central dashboard gives users quick access to patient information like name, appointment type, and recent appointment confirmations. DoctorConnect also facilitates patient engagement through quality of care surveys.
www.doctorconnect.net

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Latin America, Mexico

Supported languages

English
DoctorConnect screenshot: DoctorConnect: Mobile appointment remindersDoctorConnect.net (TM) Appointment Reminders and Patient EngagementDoctorConnect screenshot: DoctorConnect: Recall and patient retention managementDoctorConnect screenshot: DoctorConnect: Waiting list managementDoctorConnect screenshot: DoctorConnect: Appointment calendar

DoctorConnect reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.8
Anonymous

Awesome

Used daily for less than 6 months
Reviewed 2018-06-18
Review Source: Capterra

Pros
I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

Cons
So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

Rating breakdown

Ease of use
Features
Customer support

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Joshua LeDoux

DoctorConnect, great product, terrific staff, and swift customer support!

Used daily for 6-12 months
Reviewed 2020-02-18
Review Source: Capterra

My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.

Pros
DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text! We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.

Cons
There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Selene Colmeiro

Effective service, with exemplary customer service!

Used daily for 2+ years
Reviewed 2018-04-12
Review Source: Capterra

Pros
The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders! You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Cons
It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Simple yet effective!

Used weekly for free trial
Reviewed 2019-12-13
Review Source: Capterra

Overall, I am quite pleased by the product. Would definitely recommend to others

Pros
Easy to use and effective at what it was designed for. All appointments, patient care and various organisational nightmares in the past are now an easy task

Cons
Return phone calls should show our phone numbers when the appointment reminders are sent out. Patients are sometimes confused by who is actually calling them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tammie Genisio

Still getting to know the processes

Used daily for less than 6 months
Reviewed 2018-04-17
Review Source: Capterra

Less no show appointments

Pros
Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Cons
Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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DoctorConnect pricing

Pricing options
Subscription
View Pricing Plans

Contact DoctorConnect for pricing information.

DoctorConnect features

Appointment Management
Automatic Notifications
Calendar Management
Reminders
Reporting & Statistics

Activity Dashboard (143 other apps)
Automated Scheduling (89 other apps)
Billing & Invoicing (166 other apps)
Charting (122 other apps)
Claims Management (122 other apps)
Client Portal (109 other apps)
Compliance Management (123 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (90 other apps)
Document Management (94 other apps)
Document Storage (88 other apps)
HIPAA Compliance (201 other apps)
Records Management (155 other apps)
Self Service Portal (93 other apps)
Workflow Management (120 other apps)

Videos and tutorials

Additional information for DoctorConnect

Key features of DoctorConnect

  • Appointment Reminders
  • Appointment Scheduling
  • Email Reminders
  • No-Show Tracking
  • Patient Scheduling
  • Recall Messaging
  • Recurring Appointments
  • SMS Messaging
  • Two-Way Messaging
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