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Clustermarket

4.4
(184)

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Online lab management platform for all resources & data.

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Clustermarket Pricing, Features, Reviews and Alternatives

Clustermarket FAQs

Q. What type of pricing plans does Clustermarket offer?

Clustermarket has the following pricing plans:
Starting from: $240.00/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Clustermarket?

Clustermarket has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Clustermarket support?

Clustermarket supports the following languages:
English

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Q. Does Clustermarket offer an API?

Yes, Clustermarket has an API available for use.

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Q. What other apps does Clustermarket integrate with?

Clustermarket integrates with the following applications:
eLabInventory, eLabJournal

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Q. What level of support does Clustermarket offer?

Clustermarket offers the following support options:
Chat, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Knowledge Base

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Clustermarket product overview

Price starts from

240

/user

Per year

What is Clustermarket?

Clustermarket is an online platform for laboratories needing to complete more research. It brings lab management into the digital age by providing researchers with tools for instrument and user management, reporting and analysis, communication, and much more—from any location, all in one place.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Knowledge Base

Training options

Live Online
Webinars
Videos
Documentation

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Starting from

240

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Per year

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Clustermarket pricing information

Value for money

4.4

/5

184

Starting from

240

/user

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Clustermarket features

Functionality

4.3

/5

184

Total features

17

1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
Customizable Reports
API
Access Controls/Permissions
Activity Tracking
Data Import/Export

Clustermarket users reviews

Overall Rating

4.4

/5

184

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.04/10
Rating distribution

5

4

3

2

1

99

70

13

0

2

Pros
So far so good - we have been pleased with how quickly we have been able to integrate the platform into our labs and it has met all our needs so far.
It is perfect for managing shared equipment, especially now that social distancing requirements are in place. Also the customer support is great.
The software has many nuances in which you can explore and fine tune to suit your needs. I love how much time it has saved us as a rather small organization, but we have to manage many residents.
Cons
The worst thing about the software is probably the notifications that the software gives the administrator.
We had many issues with our previous booking system. Difficult to use, not easy for people with little experience working with spreadsheets and confusing most of the times.
How sometimes it is hard to find some equipment if the organization is based when they are located.
RS
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Rita S.

Research, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Life Sciences Student review

Reviewed 3 years ago
Pros

-The software is definitely more user-friendly compared to the previous one we were using here at KCL. - It allowed the combination of all the softwares that were being used here and became the only platform we are using at the moment in the building - saving time for all of us researchers. - It also allows the notification via Bookkit of any problems present in the equipment we use, which is very...

Cons

- I would definitely appreciate if I could do several bookings in the same equipment at the same time - I mean, without the need to do it every time and click on the "confirm booking" button seven times for the same equipment in the same week. It would save time - and we, researchers, truly appreciate that. - Sometimes, some bugs appear (like double bookings from the same person in the same slot in...

Vendor response

Thank you very much for the review, Rita! We truly appreciate your feedback and will give our very best to continue improving Bookkit and help scientists like you in the lab.

AM
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Andrew M.

Research, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookkit - new kids on the block

Reviewed 3 years ago

Very happy with the software and the support from the Clustermarket team. We have managed to solve all sorts of booking problems thrown up by the pandemic with minimal fuss and our users are very happy with the way it all works.

Pros

This booking system comes as part of the Clustermarket app and allows other customers to find services and equipment at participating organisations. A quote can be obtained for the service and the customer also pays Clustermarket a fee for facilitating the deal. This allows educational and research establishments like our NMR Facility use the app free of charge. We have found Bookkit to be very easy...

Cons

The worst thing about the software is probably the notifications that the software gives the administrator. As we have so many bookings each day the notifications soon built up to a level that caused the server to timeout when trying to display or mark them as read. It would be nice if we could switch the notifications off in the software whilst retaining them via email as a record of the bookings. I am also hoping that equipment will soon be able to be removed from the app if it is now redundant or not required to be bookable by the lab administrator so that the dashboard can be made less cluttered with equipment that no longer exists!

Vendor response

Hi Andrew - thank you very much for your honest feedback! Our development team have fixed the issues with notifications and they should now be deleted automatically after 4 to 7 weeks depending on the read status. We are also working on removing the equipment and will update you as soon as this is possible!

CW
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Charlotte W.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Well priced and relatively easy to use

Reviewed 2 years ago

We have adopted this system within our laboratory for booking in-house equipment.

Pros

Easy to load all equipment and see who is on it at a given time. No problems with multiple users

Cons

The page does not change to the correct day automatically making it sometimes difficult to navigate. Initially was quite challenging to use but once you get used to the software, this becomes easier.

Vendor response

Many thanks for your feedback, Charlotte! We are updating the system, whereby you will land on the current date - hope this helps improve your experience.

IB
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Induction B.

Higher Education, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clustrmarket review

Reviewed a year ago

Excellent and easy-to-use laboratory equipment management tool for managing the equipment booking, maintenance and usage monitoring and recharging.

Pros

The software was very easy to set up, the technical support was excellent to get it working. The users find it intuitive and easy to use. Most of the features such as the booking calendar, maintenance announcements, reporting, equipment or user set-up are well designed. I am very keen to use QR codes.

Cons

I have the same equipment listed several times in different Groups. I cannot add to one user two Groups with the same equipment listed in these Groups.

Vendor response

Unfortunately, users are not able to have multiple points of access to equipment as there may be conflicting booking rules. For example, in group A all bookings need to be approved, whereas in Group B no bookings require prior approval. If a user was in both groups, it would cause a conflict as there would be no way of knowing which rule to follow. Nevertheless, we greatly appreciate the feedback and have shared it with the product team for their consideration.

AK
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Alexandra K.

Higher Education, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good software for managing lab space with dedicated areas

Reviewed 2 years ago

I actually like using it (as a user, not admin or anything else) both on my computer as well as on my phone. All our meeting rooms for example are also listed, and it only takes a few seconds to check where room would be available for a short zoom-meeting or something like that.

Pros

I really like how easy it is to book - just choose the room/machine you want, click on a time and drag the box down - done. It also offers the option to only request a booking, which then needs to be confirmed by the head of the lab. I am only a simple user, but for me it is really helpful to check which spaces/machines are available when, and that I can book them when it fits me to make sure I can do my work in the best possible way, without being in the way of someone else or someone else interfering with my work.

Cons

The only problem I found so far is that it is not possible to book a room for example simultaneously - e.g. we have two microscopes in one room, and since they are not separated in the descriptions, only one person can book the room for a certain time. This is a small inconvenience however, since the comment-filed helps with that.

Vendor response

Thank you for your feedback! Please feel free to reach out to our team who will be happy to assist you in solving any issues you're experiencing.

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