CounSol.com vs Jane

EHR YOUR WAY

Sessions Health

Valant EHR Suite

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

Sessions Health is a user-friendly, cloud-based EHR software tailored for mental health professionals. It streamlines therapy workflows with features like scheduling, online booking, custom notes, digital intake, and more. LGBTQ+ affirming, secure and easy to use.

Join thousands of behavioral health practices relying on Valant to save time, boost reimbursement, and improve patient outcomes. Put growth into your practice with an all-in-one EHR built for behavioral health Out Patient and IOP/PHP.

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

HIPAA Compliant

Confirmations/Reminders

Secure Messaging

Patient Portal

Document Management

Charting

Medical Billing

Initial Assessments

Claims Management

E-Prescribing

By industry, CounSol.com reviewers are most commonly professionals in mental health care (75%). The most frequent use case for CounSol.com cited by reviewers is mental health EHR (67% of reviewers).

Users and use cases

Most users consider CounSol.com to provide strong value for money, highlighting affordable, transparent pricing and comprehensive features in the base fee. Some reviewers feel extra user licenses and advanced features increase costs, and mention the lack of a free trial.

Value for money

CounSol.com is a mental health EHR program with key features that include HIPAA compliance, electronic medical records management, appointment scheduling, confirmations and reminders, electronic payments, and more.

CounSol.com

Web-based

Windows

Chromebook

Standard

Standard Plus

Premium

Premium Plus

Owner

Additionally, the range of tools and resources offered by CounSol has greatly enhanced our ability to manage client interactions and streamline our workflow. Whether it’s scheduling appointments, managing client records, or facilitating secure communications, everything has been seamless and efficient.

Licensed Professional Counselor and Practice Owner

The platform is professional, offers a quick turn-around with Support Tickets, and has provided a model that allows for contact with a consistent customer support rep.  

Clinical Director

I like the ease in documentation and treatment planning and the option to attach documents for clients and client being able to upload documents to share with me.  

Licensed Professional Counselor

It is the most smoothly integrated EHR for working with minors, where parents can be part of the account without being the named patient.

Counselor

It has a tracking system for money, number of sessions, and new clients which provides wonderful data for our business.

can customize to my unique needs; great and personal customer service, can manage schedule including text reminders and take payment

Psychologist

Having billing, notes, and scheduling in a single secure platform has streamlined my practice and reduced the need for multiple tools.

I looked at many programs and found Counsol to have the features I really wanted:  Integrated billing, patient appointment reminders, cost and HIPPA compliance.

Since internship, I have used CounSol for all my private practice admin needs - from keeping clinical notes, to having a secure portal to offer my clients, and now most recently, for billing purposes.  

Clinical Social Worker

The reports it can generate; efficient and fast customer service; appointment scheduling; houses billing needs and provides superbills to clients under their own portal.

Clinical psychologist

I love that everything I need to run my business is in one place (patient info, scheduling, billing, legal paperwork, messaging, session/financial trends, internal notes, etc.); also, when I do have a question, my rep responds to my emails exceptionally quickly and thoroughly answers my questions/provides detailed info to address my issue.

Owner LPC

The ability to send new and continuing clients the link to get their sessions scheduled, communicate with and co-manage billing with my billing professional, appointment scheduling and seeing each morning who I will be meeting with that day.

Sole Proprietor

I work for a number of different insurance partners, so CounSol is where I bring all of my clients together which allows a clear overview of my full practice which is really helpful.  

You have to click into each note to see it, meaning it's hard to scroll adn see details.

Owner Mental Health Provider

I do like the email portion, that it has an integrated televideo platform (not the best with iffy internet) and integrated billing/insurance claims

Some of the other platforms are somewhat less expensive but I am not sure it is worth the trade off because what you save in a few dollars less, you will spend in your time trying to customize your platform and fix your problems in ways that CounSol staff will help you with.

Practice owner

The ease of on-boarding new patients with all the necessary forms and disclosures, including several customized assessments and forms which I rely on.

Licensed Clinical Social Worker

There are a lot of features that help automate the intake process and tracks when things are due - treatment plans etc.

It offers the Wiley Treatment Planners add on which helps to ensure materials meet insurance needs.

Licensed Mental Health Therapist, Certified EMDR Counselor

So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, [sensitive content hidden], my customer rep to walk me through whatever it is.

It has saved me immeasurable time to have a calendar that I can set up for them to make and change their sessions.

That the video software included does not allow for group sessions, with the technology available today I think this is a huge inconvenience and makes the software less functional for my practice needs.

OWNER, CLINICIAN

Clients can log in and complete forms for insurance, personal info, and more.

Owner and Practitioner

I am able to have all I need in one program, which helps with overhead costs and saves time in having to switch between programs.

The platform for video sessions does not allow people to log in from two separate locations.  

Therapist

Overall, I have loved the convenience of having my billing, scheduling, records, and client interface all in one place, and I really appreciate the responsiveness of the support staff whenever I have a question or suggestion!

Other platforms expect you to do-it-yourself in terms of creating the forms you want in your EHR.  

Practioner

Not being able to bill through the clearing house for CCBHO, but I realize they are totally different codes that other providers.

Licensed Professional Counselor- Associate

I appreciate the platform’s ease of use and the wide range of features that support my small business needs.

The credit card processing was burdensome because of the PCI compliance processes.

The payment system isn't that intuitive and isn't automated.

wish there were more options to customize the biopsychosocial assessment as well as the treatment plans.

Psychotherapist

The one issue for me thus far, has been the fact that CounSol is only connected with Office Ally to submit insurance claims.  

Licensed Marriage and Family Therapist

I wish CounSol would develop the ability to interface with multiple clients at one time via video for the purposes of group or family sessions, and I wish there was an app.

Owner Therapist

The main payment option that Counsol uses is very shady and put unnecessary charges on my account and their customer service was less than stellar.

Office Ally is now charging providers to submit some claims versus other clearinghouses that do not.

I also really like the option of being able to keep all of my communication with Clients through CounSol and that it is HIPAA secure.

Also, when there are multiple emails from a client and it is necessary to read more than one, the program does not highlight the last email read.

I like my clients receive reminders and I have reminders about treatment plans, etc.  

I can still submit claims but have to pay $35/month if more claims submitted to non-participating vs participating insurances.

I have a customer service person I can email at anytime that I am having an issue and have a question. When I first started, he was getting daily emails as I was learning the software.

Mental Health Therapist

Also, the televideo component didn't work great for m.  I do live rurally with low quality internet service so decided to change to a different platform.

Maybe be able to click on sxs or examples of progress and then add a related comment.

Owner and Counselor

CounSol's overall look is outdated and the client portal definitely could use a facelift.

It really allows me to focus more on clinical work rather than administrative tasks.  

The portal is easy to use and directions are concise and direct with screenshots that provide visual aide to those who need it (me!).

I find it cumbersome to create the client forms, internal forms, printed assessments.

The automatic sending of intakes is very smooth.

Clients can also securely journal between sessions, and video for sessions is dependable.

The notes feature has everything readily available at the click of a button.

Billing

Insurance Claims

Client Portal

Security and Access Control

Video Sessions

Customer Support

Forms

Treatment Plans and Notes

Appointment Scheduling

Reviewers say CounSol.com’s Appointment Scheduling is user-friendly and time-saving, letting clients easily view and book available slots from a single screen. Users report that CounSol.com enables self-scheduling, seamless appointment changes, and calendar syncing, though they wish for two-way sync and Zoom integration. They appreciate that Appointment Scheduling in CounSol.com links directly to invoicing and superbills, and find it flexible for both solo and group practices. Clients also find CounSol.com’s scheduling process straightforward. Of the 40 CounSol.com users who gave detailed accounts of their use of Appointment Scheduling, 92% rated this feature as important or highly important.

Appointment Reminders

Occasional system glitches

Clinical psychologist and business owner

If you make a mistake with an ERA, it disappears in the system and you can't retrieve it or fix it.

54% of reviewers feel negative about bugs and issues in CounSol. Some users report encountering system glitches, slow processing, and error messages that disrupt their workflow. Reviewers indicate that certain functions, such as accounting and registration, can be prone to errors or are difficult to troubleshoot. They mention having to restart the system or contact support to resolve problems. Some users feel these technical issues can be frustrating and impact their ability to manage their practice efficiently.

Challenging insurance billing

36% of reviewers feel negative about CounSol’s insurance claims handling. Some users report the insurance billing process is confusing and not very intuitive, requiring manual entry or use of third-party clearinghouses. Reviewers indicate that tracking and reconciling claims can be cumbersome, especially when dealing with multiple insurances or payment types. They say initial setup is complicated, and ongoing management can be time-consuming. Some users mention extra fees and limited integration with certain insurers as additional frustrations.

Unreliable video functionality

I did not find the video feature stable so I need to have separate software for online sessions.  

46% of reviewers feel negative about CounSol’s video session capabilities. Some users say the video platform is glitchy, with frequent audio and video lags, making sessions difficult to conduct. Reviewers indicate that the feature lacks advanced options like screen sharing and group sessions, and clients often face compatibility issues, especially on mobile devices or with certain browsers. They find the video quality inconsistent and sometimes need to use alternative platforms for telehealth, which disrupts workflow.

Tailored for private practice

96% of reviewers feel positive about CounSol’s support for private practice needs. Some users report the platform streamlines daily operations for solo and small group practices, allowing them to manage scheduling, billing, and documentation in one place. Reviewers appreciate that the software adapts to their specific workflows and say it eliminates the need for additional administrative staff. They find it especially helpful for transitioning from larger organizations or starting a new practice, noting that it makes private practice management more efficient and less stressful.

Intuitive and simple workflow

96% of reviewers feel positive about CounSol’s ease of use. Some users say the platform is straightforward to learn and navigate, making daily tasks more efficient. Reviewers appreciate that essential functions are easy to access and that the software reduces administrative burdens. They indicate that the intuitive design saves time and allows them to focus more on client care. Many users mention that the learning curve is minimal, and the system quickly becomes second nature in their workflow.

Comprehensive security features

97% of reviewers feel positive about CounSol’s security and access control. Users think the platform’s HIPAA-compliant environment gives them confidence in protecting client data. Some reviewers find secure messaging, video, and document sharing essential for maintaining confidentiality. They say the client portal allows for safe communication, appointment scheduling, and payment processing, all in one place. Reviewers appreciate being able to manage sensitive information securely and note that these features are critical for their practice’s credibility.

Responsive dedicated support

97% of reviewers feel positive about CounSol’s customer support. Reviewers indicate they value having a dedicated representative who responds quickly to questions and issues, often within hours. Some users say the support team is knowledgeable, proactive, and willing to implement suggestions for improvement. They appreciate the personal touch, with direct phone and email access, and find that support staff help resolve problems efficiently, making onboarding and ongoing use much smoother for their practice.

Freelancers

Small Business

Most users consider CounSol.com to offer strong value for money, highlighting its affordable and transparent pricing structure. They indicate that a single monthly fee covers a comprehensive set of features needed to manage and grow a practice, without paying per client, which they find especially cost-effective for expanding businesses. Reviewers appreciate the tiered pricing options, the ability to switch to a lower-cost maintenance plan during business pauses, and the stability of long-term pricing with locked-in rates. They say the inclusion of essential functionalities in the base price, along with referral discounts, adds to the overall value. Some users report that CounSol.com costs less than comparable software without sacrificing quality or usability, and they find it a good fit for both new and established practices. However, some reviewers feel the software becomes expensive when adding multiple users, as additional licenses and certain features require extra fees. They indicate that the per-user pricing model can be a drawback for group practices, and a few mention the lack of a free trial, with only a money-back guarantee available. Some users say the monthly fee may be steep for part-time practitioners or those seeking specific advanced features.

Goldie

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Doctoralia for Specialists

Doctoralia Pro provides solutions to manage communication between health centers and patients. It is designed for any type of clinic: therapeutic, pediatric, ophthalmology, dental, fertility, or respiratory. It helps to optimize time and increase revenue.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking, scheduling, billing, and more.

Payment Processing

Calendar Management

Alerts/Notifications

Online Booking

Reminders

Inventory Management

Gift Card Management

By industry, Jane reviewers are most commonly professionals in health, wellness and fitness (46%). The most frequent use case for Jane cited by reviewers is appointment scheduling (60% of reviewers).

Some users report that Jane offers a wide range of features at a lower cost than competitors, and reviewers appreciate ongoing updates and discounts. However, some users say the fees are high and find the price structure frustrating.

Jane is an appointment scheduling solution with key features that include appointment scheduling, appointment management, confirmations and reminders, charting, HIPAA compliance, online booking, and more.

Jane

Balance 

Practice 

Thrive 

Co owner massage therapist

Not related to this call but a separate issue making us upgrade our regular package into the more expensive package to then upcharge us further all because we wanted to add direct billing / e-claims for our patients and to be able to take on patients who were otherwise declining to book appointments because we didn’t direct bill.

Clinic coordinator

If I’m using my iPad or phone to book an appointment that’s taken from the waitlist, I often tap on the wrong time slot and incorrectly book an appointment by 15 min.

Director of Curriculum and Administrations

Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually.

I can alter individual schedules, I let Jane fill cancellation spots using the waitlist, and patients find the system easy to use.

Doctor

Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes.

Operations Manager

The client portal could use some updates. When logging in, if clients sign in via google/apple vs their username, it duplicates their account and does not carry over appointment/billing info.

Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models.

Scribe specialist

Great value for money,  friendly snd responsive support,  clear updates provided during escalations and great user interface along with notes keeping.

Chiropractor

A lot of extra tools like a careplan tracker was not available at the time. As our practice volume increased it became clear Jane wasn’t going to help us scale

Owner and Acupuncturist

Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything.

Administrative Assistant - Salon

In my former role as an admin assistant for a salon, I used the Jane app to book appointments, track arrivals, schedule practitioners and other administrative tasks.

However she came through and sent strep by step instructions with screen shots and I was able to rectify the issues.

Counseling Therapist

The note-taking process could be streamlined further, as some aspects felt a bit more time-consuming than necessary.

Jane is the best option for managing a clinic with 10+ therapists working at the same time.

Physical Therapist

Finding a template that fit my practice, using the template library, made developing my own forms much easier than if I had to design them from scratch.

You can search by occupation and find hundreds of templates to choose from.

Multi-step process was cumbersome and not intuitive, third party billers were unresponsive.

Office Administrator

It keeps track and sends appointment reminders in a text.

Power Engineer

Jane makes it possible for me to book my appointments without having to communicate back and forth with a receptionist about what they have available and what time I am available for and find out when matches up.

I use it for booking all my chiro, massage, etc.

Social Worker, Psychotherapist

This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them.

Clinic Manager

The ability to organize and bill directly and text/ email customers directly from their profiles.

Lactation Consultant

I also have had some times where the screen blinks the whole appointment on my end.

As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool.

Consultant

There needs to be a pop-up or something that won’t allow someone to book the same appointment with 2 or 3 providers as this is not fair to take up multiple time slots when other clients are trying to book in as well.

Founder

MD insurance billing integration and innovate new tools to help practitioners such as the upcoming AI charting in beta.

CounSol.com vs Jane Comparison (2026)

CounSol.com

Jane

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives