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CounSol.com

4.8
(848)

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Online counseling practice management software

(8)

CounSol.com Pricing, Features, Reviews and Alternatives

CounSol.com FAQs

Q. What type of pricing plans does CounSol.com offer?

CounSol.com has the following pricing plans:
Starting from: $69.95/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of CounSol.com?

CounSol.com has the following typical customers:
Freelancers, Small Business


Q. What languages does CounSol.com support?

CounSol.com supports the following languages:
English


Q. Does CounSol.com offer an API?

No, CounSol.com does not have an API available.


Q. What other apps does CounSol.com integrate with?

CounSol.com integrates with the following applications:
authorize.net, PayPal, Square Payments, CSG Forte, Stripe, Google Calendar, Braintree


Q. What level of support does CounSol.com offer?

CounSol.com offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support

CounSol.com product overview

Price starts from

69.95

Per month

Flat Rate

What is CounSol.com?

CounSol.com is an online practice management system for counselors and therapists, for managing both online and offline clients, with secure chat, live video sessions, online appointment booking, billing & invoicing, custom forms & questionnaires, treatment plans, progress notes, client journals, and more.

Key benefits of using CounSol.com

  • Users can manage their availability, appointment types, and session lengths, and allow clients to book appointments online, with hourly, daily, weekly, and monthly availability views.

  • Secure live chat enables instant communication between clients and counselors, with chat sessions automatically stored in admin records.

  • Client records, treatment plans, and progress notes can be securely stored and managed, and the client journal enables clients to create private journal entries and share these with their counselor as they wish.

  • Invoice notifications can be sent to clients via email, and payments can be processed through a range of payment gateway integrations, including Stripe, Authorize.Net, BluePay, and more.

  • CMS-1500 forms can be completed within CounSol.com, and 837 EDI claims can be submitted electronically, with users able to track claim statuses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation

    Not sure about CounSol.com? Compare it with a popular alternative

    Starting from

    69.95

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range

    Starting from

    60

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    CounSol.com pricing information

    Value for money

    4.8

    /5

    848

    Starting from

    69.95

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CounSol.com features

    Functionality

    4.5

    /5

    848

    Total features

    47

    5 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    HIPAA Compliant
    Reminders
    Scheduling
    Appointment Management
    Document Management
    Billing & Invoicing

    Functionality contenders

    CounSol.com users reviews

    Overall Rating

    4.8

    /5

    848

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.42/10
    Rating distribution

    5

    4

    3

    2

    1

    653

    177

    17

    0

    1

    Pros
    I love that it is user friendly, has the ability for billing built in, is cost effective, and customer service is amazing.
    I love how helpful and user friendly it is. Its super easy to set up clients, schedule clients and manage billing.
    SENSITIVE CONTENT] assisted in transfer of data and help setting up initial forms and guidance and support since. Overall I have had an amazing experience and enjoy working with the software.
    Cons
    Some of my clients have complained they have filled out applications only for it not to go through. They receive error messages.
    It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.
    Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.

    Overall rating contenders

    JF
    AvatarImg

    Jennifer F.

    LMHC Owner

    Mental Health Care, 1-10 employees

    Review source

    Overall Rating

    Great EHR for private practice!

    Reviewed 2 years ago

    Transcript

    Jennifer: Hi, my name is Jennifer. I'm a licensed mental health counselor and private practice owner....

    NH
    AvatarImg

    Nathan H.

    Counselor

    Mental Health Care, self-employed

    Review source

    Overall Rating

    First EHR System I have used

    Reviewed 3 years ago

    Transcript

    Nathan H.: My name's Nathan. I'm a licensed professional counselor. I give CounSol.com a five out of...

    AvatarImg
    AvatarImg

    Christopher S.

    Religious Institutions, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Solid Electronic Health Record Platform with Good Features and Responsive Service

    Reviewed a year ago

    It provides a stable platform that assists not only with maintaining clinical records but also with a solid client portal, additional practice management features, and a backup telehealth platform. While switching providers is a real challenge, I have not felt a need to based on the growth of the product and its reasonable price. When I look at having an EHR (such as CounSol.com), these other benefits usually are enough savings to justify the cost of the platform.

    Pros

    The company is responsive to suggestions for new features and improvements. I have seen real growth in the platform over the years that I have used it., including the integration of group plans and the ability to bill insurance. Once set up, it is relatively easy to use, with the ability to customize as needed. Long-term pricing has nice stability built in. There are good options in a number of areas, such as multiple credit card processors. Clients also speak well of the functions and ease of use of the client portal.

    Cons

    The visual appearance is on the older side, which some would dislike, although it does help in the stability of appearance for long-term users. There are still some group features that are a little awkward to use. There are also better telehealth platforms available, and the built-in solution does not allow multiple clients in different locations, so I use a different outside platform.

    AB
    AvatarImg

    Amy B.

    Mental Health Care, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Excellent Customer Service but Things Need to be Improved

    Reviewed 3 years ago

    I am staying because it is very difficult to leave and learn a new system. Over the past 5 years, I have tried 4 and this one had the least awful things about it. However, there are several key things that really need to be improved in the accounting system that are not getting addressed and I have brought them up multiple times. There is no good reason for invoices to have different balances depending on which screen you are looking at. I have used them exclusively for 2 years and I have yet to get all of my client accounts to balance out. This is frustrating. I also keep a separate spreadsheet because I do not find the system to be 100% reliable.

    Pros

    Scheduling works well. Most of my clients are technologically savvy and can schedule themselves. I also appreciate that I have a very knowledgeable, helpful, accessible, dedicated account manager. The help is not delivered through a bot or to a team where you receive minimal assistance, like some of the top rated software companies provide.

    Cons

    The accounting portion of this software is very difficult to use. There are hidden payments and transactions that you have to go hunting for and sometimes, invoice amounts can appear different on different screens. I cannot begin to count the number of hours I have labored over the accounts, trying to get them to balance.

    DG
    AvatarImg

    Donald G.

    Mental Health Care, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Need more codes

    Reviewed 7 years ago

    This system is much better than no system. However, it has some shortcomings. It took me a while to figure out how to open a session not that is transferable, printable etc. There are no codes for 90 minute sessions which i provide. I cant figure out how to make notes for a couple session that applies to both parties. The note is saved for one client, not both. My favorite part is that the calender...

    Pros

    calender syncing

    Cons

    difficulty with session notation in couples sessions. Clients seem to be treated as individuals, even if they are linked. I want the clients who make payments online to be able to appply the payment to an invoice.

    Vendor response

    Thank you very much for taking the time to review our service. Your input, and the feedback from all of our members is vitally important to us and we always want our members to be satisfied with our service. Please contact your personal account manager, so they can address your concerns.

    JN
    AvatarImg

    Jill N.

    Mental Health Care, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Successful Decision

    Reviewed 4 years ago

    Overall, using CounSol.com has been a great benefit to my business. I cannot imagine not having the features that I mentioned above. Each feature has helped my business run more smoothly.

    Pros

    I spent a lot of time researching various software programs to meet the needs of the new counseling center I was opening. I wanted an all-in-one system that would allow for customization with forms, EHR, online counseling, and billing. One of the features I like about this particular program is the client journal. I have several clients who really like that feature. I had set up a practice client and learned about the ins and outs of the program and decided it was the one for me even though it was a little more expensive than some of the others. I have not regretted this decision, as it has come through well for me.

    Cons

    There has been great improvement of the online platform over these months of COVID-19, but I feel that there may need to be even more improvement. I sometimes still have to use backup platforms due to issues with the online platform at random times. One thing I would also like is to be able to do groups online using this platform.

    AD
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    Alice D.

    Mental Health Care, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Everything I Need

    Reviewed 4 years ago

    It has been FABULOUS!

    Pros

    Counsol.com is a one-stop shop. I use it for every aspect of my practice management, from scheduling to billing, filing insurance claims and accepting credit cards, patient records, and video sessions. It is very easy to use, and when I do have the occasional question, I can usually find an answer in the user help section. If I can't, I know that if I send a request for help, it will come as fast as...

    Cons

    The only thing I'd like to see changed, currently, is a tweak to the video sessions so that they show how much time has elapsed, not just tell me when the session is "supposed" to end.

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