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CounSol.com Pricing, Features, Reviews and Alternatives

CounSol.com product overview

Price starts from

$

44.95

/momonth
Per User

What is CounSol.com?

CounSol.com is an online practice management system for counselors and therapists, for managing both online and offline clients, with secure chat, live video sessions, online appointment booking, billing & invoicing, custom forms & questionnaires, treatment plans, progress notes, client journals, and more.

Key benefits of using CounSol.com

  • Users can manage their availability, appointment types, and session lengths, and allow clients to book appointments online, with hourly, daily, weekly, and monthly availability views.

  • Secure live chat enables instant communication between clients and counselors, with chat sessions automatically stored in admin records.

  • Client records, treatment plans, and progress notes can be securely stored and managed, and the client journal enables clients to create private journal entries and share these with their counselor as they wish.

  • Invoice notifications can be sent to clients via email, and payments can be processed through a range of payment gateway integrations, including Stripe, Authorize.Net, BluePay, and more.

  • CMS-1500 forms can be completed within CounSol.com, and 837 EDI claims can be submitted electronically, with users able to track claim statuses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    In Person
    Documentation

    CounSol.com pricing information

    Value for money

    4.8

    /5

    762

    Price starts from

    $

    44.95

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CounSol.com features

    Functionality

    4.5

    /5

    762
    Total Features38 1 categories

    Most valued features by users

    HIPAA Compliant
    Appointment Management
    Billing & Invoicing
    Activity Dashboard
    Reminders
    Claims Management
    Appointment Scheduling
    Self Service Portal

    Functionality contenders

    CounSol.com users reviews

    Overall rating

    4.7

    /5

    762

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.42/10
    Rating distribution

    5

    4

    3

    2

    1

    584

    160

    17

    0

    1

    Pros
    Most of my clients are technologically savvy and can schedule themselves. I also appreciate that I have a very knowledgeable, helpful, accessible, dedicated account manager.

    AB

    Amy B.

    I recommend it to all my colleagues. The benefit is that if you have a question on the weekends, a friend can help you out.

    CA

    Colleen A.

    It has pretty robust features for an EHR software, which I really appreciate. I love the features of being able to write notes to your clients after sessions and my clients seem to like it, as well.

    CD

    Colette D.

    Cons
    Sometimes it is confusing when trouble shooting client balances. Not getting alerts when someone requests apt through the client portal.

    Heather C.

    It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.

    dd

    dee d.

    Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.

    AS

    Anisha S.

    Overall rating contenders

    Overall Rating

    First EHR System I have used

    Reviewed 7 months ago

    Transcript

    Nathan H.: My name's Nathan. I'm a licensed professional counselor. I give CounSol.com a five out of...

    Zach B.

    Therapist

    Hospital & Health Care, self-employed

    Review source

    Overall Rating

    Perfect for Sole Practitioner

    Reviewed 5 months ago

    Transcript

    Zach B.: Hi, I'm Zach, I'm a therapist in private practice. I would give CounSol a five out of five stars....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Small Group Private Practice LIFESAVER

    Reviewed 2 years ago

    Overall, I am staying with CounSol. It allows me to have a virtually paperless practice and automates things that save me both time and money such as self scheduling and appointment reminders. My client report they like the portal and find it relatively easy to use. Although it is customizable, it again is not the prettiest looking thing, although I haven't had any client complaints about this.

    Pros

    I love almost everything about CounSol! I used it when I was a solo practitioner and have continued as my company has grown into a group practice. What I like: - Electronic intake forms as well as all other forms - FULLY customizable forms including progress notes - Client self scheduling/ Client portal - Online payments - Calendar sync with phone - Secure messaging- staff and clients - Quick claim submission and ERA reconciliation - Customer service- its amazing really!! - Generally accurate monthly payment reports - Appointment reminders via text, email and phone - I also love that they don't tack on costs for features- it is included in the plan you pick!

    Cons

    I have been with CounSol long enough that I have been able to see them grow, including them implementing suggestions I have personally made for the EHR. That said there are a few things I still don't like: - the interface itself is not as pretty as some of the other ones out there - there can be a lot of button clicking sometimes (this has improved) - my staff report they do not find it intuitive to...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This is THE Software for Clinical Social Workers and Therapists!

    Reviewed 2 months ago

    [SENSITIVE CONTENT] is our account manager and he has been absolutely amazing! I remember being on the phone with him and I noticed that it was past his shift, but he continued working with me regardless. He almost always answers his phone when I call. If he doesn't (which is rare), he calls me back pretty quickly. In addition, he responds to emails pretty quickly. [SENSITIVE CONTENT] had no problem rolling up his sleeves when I needed assistance with adding forms to the system. This was a HUGE help! [SENSITIVE CONTENT] is an easy going guy who takes time looking into questions that pop up. YOU ROCK [SENSITIVE CONTENT]! Thanks for all you do!!!

    Pros

    I love the little help pop-ups. The system is very user-friendly. But, if I have a question about a feature/function, the help pop-up typically gives me the help I need. The software team obviously put a lot of thought into developing this software because it fits perfectly into our workflow.

    Cons

    There's a lot manual work involved when migrating from another system. But, it's clearly worth it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Lots of positives and can be a much better product with changes

    Reviewed a year ago

    My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW

    Pros

    The invoice feature, the ease of calendar, birthday emails,

    Cons

    The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Highly recommended

    Reviewed 5 months ago

    My overall experience with Counsol.com has been positive, they have more features than any other management system, there is flexibility to create your own forms, you can upload pdfs for your clients to support them in between sessions, they can use the journal feature and share with the therapist, and it is user friendly, plus they have great support.

    Pros

    My overall experience with Counsol.com has been positive, they have more features than any other management system I know, and I have tried several of them. There is flexibility to create your own forms, you can upload pdfs for your clients to support them in between sessions, they can use the journal feature and share with the therapist, and it is a user-friendly softwar, plus they have great support....

    Cons

    The scheduling of appointments can be a little user-friendly, but then I learned the trick. I think having little videos on different features may help the user. The visual interface can be upgraded more modernized. I would not publicize this, but Therapynotes has a beautiful interface and a very easy-to-use scheduling system, but I prefer the flexibility of features provided by Counsol.com. Such an amazing software, but the telemental health feature needed updating. I stopped using it in favor of Doxyme and Zoom.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    User Friendly!

    Reviewed 5 months ago

    CounSol.com is very practical and convenient for everyday use for your counseling practice. It helps with your billing, scheduling, notes, online video HIPPA Compliant Portal Services all at an affordable price!

    Pros

    I have been using CounSol.com for my private practice for over 4 years now and I have been very happy with their services and features it has to offer. The set up is easy and my account manager [SENSITIVE CONTENT HIDDEN] has been very responsive to my needs. Since last year I had to start offering counseling virtually, it was a huge relief that their platform is HIPPA Compliant and it was easy to add that feature on the account and yet kept my monthly operational costs reasonable. I use the scheduler daily to manage my practice with appointment reminders going out regularly, user friendly for most of my clients and good video connectivity. I would highly recommend it for your practice!

    Cons

    What I like the least about CounSol.com is that sometimes I have clients who have a challenge Logging Into the portal as it is not best supported on other browsers such as Firefox or Safari. Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.

    CounSol.com FAQs and common questions

    CounSol.com has the following pricing plans:
    Starting from: $44.95/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    CounSol.com has the following typical customers:
    Freelancers, Small Business


    CounSol.com supports the following languages:
    English


    No, CounSol.com does not have an API available.


    CounSol.com integrates with the following applications:
    Authorize.net, PayPal, Square Payments, Forte, Stripe, Google Calendar, Braintree


    CounSol.com offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Chat

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