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CounSol.com Logo

CounSol.com

Online counseling practice management software

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(4)

CounSol.com Pricing, Features, Reviews and Alternatives

CounSol.com product overview

Price starts from

69.95

Per month

Flat Rate

What is CounSol.com?

CounSol.com is an online practice management system for counselors and therapists, for managing both online and offline clients, with secure chat, live video sessions, online appointment booking, billing & invoicing, custom forms & questionnaires, treatment plans, progress notes, client journals, and more.

Key benefits of using CounSol.com

  • Users can manage their availability, appointment types, and session lengths, and allow clients to book appointments online, with hourly, daily, weekly, and monthly availability views.

  • Secure live chat enables instant communication between clients and counselors, with chat sessions automatically stored in admin records.

  • Client records, treatment plans, and progress notes can be securely stored and managed, and the client journal enables clients to create private journal entries and share these with their counselor as they wish.

  • Invoice notifications can be sent to clients via email, and payments can be processed through a range of payment gateway integrations, including Stripe, Authorize.Net, BluePay, and more.

  • CMS-1500 forms can be completed within CounSol.com, and 837 EDI claims can be submitted electronically, with users able to track claim statuses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation

    CounSol.com pricing information

    Value for money

    4.8

    /5

    820

    Starting from

    69.95

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CounSol.com features

    Functionality

    4.5

    /5

    820

    Total features

    47

    2 categories

    Most valued features by users

    HIPAA Compliant
    Reporting & Statistics
    Activity Dashboard
    Appointment Management
    Billing & Invoicing
    Reminders
    Scheduling
    Appointment Scheduling

    Functionality contenders

    CounSol.com users reviews

    Overall Rating

    4.8

    /5

    820

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.42/10
    Rating distribution

    5

    4

    3

    2

    1

    633

    170

    16

    0

    1

    Pros
    I love that it is user friendly, has the ability for billing built in, is cost effective, and customer service is amazing.
    I love how helpful and user friendly it is. Its super easy to set up clients, schedule clients and manage billing.
    SENSITIVE CONTENT] assisted in transfer of data and help setting up initial forms and guidance and support since. Overall I have had an amazing experience and enjoy working with the software.
    Cons
    It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.
    Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.
    There is no way to delete appointments without it looking like it is cancelled, even if a mistake was made when making an appointment.

    Overall rating contenders

    Overall Rating

    Great EHR for private practice!

    Reviewed 6 months ago

    Transcript

    Jennifer: Hi, my name is Jennifer. I'm a licensed mental health counselor and private practice owner....

    NH
    AvatarImg

    Nathan H.

    Counselor

    Mental Health Care, self-employed

    Review source

    Overall Rating

    First EHR System I have used

    Reviewed a year ago

    Transcript

    Nathan H.: My name's Nathan. I'm a licensed professional counselor. I give CounSol.com a five out of...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Solid Electronic Health Record Platform with Good Features and Responsive Service

    Reviewed 16 days ago

    It provides a stable platform that assists not only with maintaining clinical records but also with a solid client portal, additional practice management features, and a backup telehealth platform. While switching providers is a real challenge, I have not felt a need to based on the growth of the product and its reasonable price. When I look at having an EHR (such as CounSol.com), these other benefits usually are enough savings to justify the cost of the platform.

    Pros

    The company is responsive to suggestions for new features and improvements. I have seen real growth in the platform over the years that I have used it., including the integration of group plans and the ability to bill insurance. Once set up, it is relatively easy to use, with the ability to customize as needed. Long-term pricing has nice stability built in. There are good options in a number of areas, such as multiple credit card processors. Clients also speak well of the functions and ease of use of the client portal.

    Cons

    The visual appearance is on the older side, which some would dislike, although it does help in the stability of appearance for long-term users. There are still some group features that are a little awkward to use. There are also better telehealth platforms available, and the built-in solution does not allow multiple clients in different locations, so I use a different outside platform.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product with many flexible features

    Reviewed 9 days ago

    My customer service rep is amazing at getting back to me with appropriate help when I need it. I never feel like I'm bothering him for help like I did when using another platform.

    Pros

    I appreciate the counselor specific customizations that this program has over the 2 others I have used in the past. I chose this as my final program for the flexibility that fits my use patterns and the ease of contacting customer support when I need help. I have had no issues in almost a year with learning and implementing processes. Great platform that functions like I need it to.

    Cons

    Only area that I would like to see a change is in the lack of flexibility with the program allowing multiple billing codes: 90834 plus add on 90785. It requires more time to bill like this and I do frequently due to having a focus on trauma work/children play therapy.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Lots of positives and can be a much better product with changes

    Reviewed 2 years ago

    My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW

    Pros

    The invoice feature, the ease of calendar, birthday emails,

    Cons

    The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Game Changes

    Reviewed 9 days ago

    I have had a great experience. It is always available- 27-/7 and easy to access. My account manager is very helpful. I have had no billing issues with them. The price is great for what I get.

    Pros

    I love this software allows me to keep client information in one place. I can schedule appointments easily, and clients get alerts. It cuts down on no-show rates. This also allows me to use my own forms, or I can use templates in the software. There is an encrypted video-chat- text feature that is very nice for telehealth. This software keeps me on top of a lot, and that is awesome, because I do all my own work, billing and so on.

    Cons

    Sometimes the video does not want to cooperate on client's ends, but I think it is more about their not being tech savvy. It gets in the way of sessions when this does not work well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Review of software

    Reviewed 9 days ago

    If this is a one man show like me, then I recommend.

    Pros

    What I like most about the software is how it is very user friendly and has a manual for me when I have a question and it is self-explanatory.

    Cons

    The cons are I have trouble with my clients having access to cancel appointments without me knowing and it still is not fixed for this to stop happening.

    CounSol.com FAQs and common questions

    Q. What type of pricing plans does CounSol.com offer?

    CounSol.com has the following pricing plans:
    Starting from: $69.95/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of CounSol.com?

    CounSol.com has the following typical customers:
    Freelancers, Small Business


    Q. What languages does CounSol.com support?

    CounSol.com supports the following languages:
    English


    Q. Does CounSol.com offer an API?

    No, CounSol.com does not have an API available.


    Q. What other apps does CounSol.com integrate with?

    CounSol.com integrates with the following applications:
    Authorize.Net, PayPal, Square Payments, CSG Forte, Stripe, Google Calendar, Braintree


    Q. What level of support does CounSol.com offer?

    CounSol.com offers the following support options:
    FAQs/Forum, Email/Help Desk, Chat, Phone Support

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