CounSol.com vs My Clients Plus Comparison

CounSol is all encompassing and provides the HIPAA secure software needed to run my practice. Electronic Health Records, Thorough biopsychosocia intake list, treatment planning, calendar, case notes, billing, and reports. The reports feature alone streamlined supervision hours. The billing feature alone saves hours of work and money because I do not need to hire and outside billing agency.

I am not technology savvy so at first there was a learning curve for me.

I like how easy it is to use and that everything I need is in this one program.

The email feature is probably what I like least. I find that many clients or past clients don't get their messages because it is so much more difficult to log in to see another email, among the many they already receive. So, that is more about the clients than CounSol. Also, not having an attachment feature in the email is not a plus.

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client portal, ability for video upgrade, shared journal with client

my clients almost always make a duplicate account and I don't understand why that keeps happening and it's a bit cumbersome. Lately it seems better. not sure if it's the system or my clients.

keeps track of my appointments and migrates into my apple.

does not have an app. not easy to use from phone. can not link Venmo not user friendly for my clients. much difficulty with clients making payments

CounSol helps me run my business so much easier. Billing is made to be so easy which has been a hassle in the past. Also, when I run into an issue, it is to easy to email someone for help and they are very quick with their response to help you fix the issue!

I wish the cost was slightly lower but it is a great software .

For someone who runs their own practice by themselves, this has made my job so much easier!!! It's like having a secretary without having one and has given me my free time back to actually enjoy my days off. The clients being able to schedule themselves and connecting my ERA's and Square one accounts is amazing. In just a few short clicks of the mouse, all my payments are registered, it's fantastic. As well as the clients being able to access the portal and enter all their own information makes setting up new clients so much easier!

Nothing, except I wish I would have started with this program versus having to transfer all my clients two years into my practice.

I love the fact that I can use CounSol for all of my needs with my clients; including that we can do video sessions right from the portal and that billing is super easy with CounSol. I spent a great deal of time researching which EHR I wanted to use and settled on CounSol because it has everything I need to do my business in one place.

The occasional glitches during a video session is my least favorite thing but I believe that is often due to my clients Wi-Fi.

I love that I can easily create my own custom forms for my clients. Online scheduling is great and almost all of my clients use it.

I cannot think of anything at this time.

Keeping track of my calendar, sending out reminders to clients and providing a way for me to get my paperwork to my clients before our first session.

I have had some issues with clients receiving their reminder that our appointment time is an hour off of what we had scheduled-this could be related to the time zone that client is set for. I also wish I could change the length of time the sessions are for when scheduling (the default time isn't always the time I use, so it can be cumbersome to go back into their specific appointment time to set a different time than the default setting).

It's ease of use, and responsive account manager

I wish it had an accompanying app that allowed me to hand write my notes on my iPad, which would then save to the clients' profiles.

1. Clients can easily make and cancel appointments. I’m not a bottleneck anymore and my clients can see me with greasier ease. 2. Customer service is great. 3. Easy phone use.

I’d like it if my clients could see my schedule, grab an appointment or cancel and shoot me an email without having to remember their password.

It's intuitive to use and always reliable.

An equally secure mobile app would be a plus.

Ease of scheduling and reminders that are sent out to clients.

Some of my clients get locked out of the system frequently and report some difficulty with the service on their end.

I value having my financials, my schedule, and my ability to see my clients online all in 1 place.

I work with couples and they are often in separate locations. I'm unable to see my clients together when they are in different locations.

I like the self scheduling options for my clients.

That the billing doesn't record the payment on its own.

It works great for me, and my clients- keeps everything in one place. Clients can fill out paperwork before hand etc.

It appears fairly outdated, it is not that easy to use or to interpret. Sometimes it's hard for clients to use also- when client's can't also register other family members bc of the same email address it is a huge hassel.

It is super simple to use and my clients agree

I would like the ability to alter the treatment plan and notes to fit my specific clientele

My overall experience with Counsol.com has been positive, they have more features than any other management system I know, and I have tried several of them. There is flexibility to create your own forms, you can upload pdfs for your clients to support them in between sessions, they can use the journal feature and share with the therapist, and it is a user-friendly softwar, plus they have great support....

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The scheduling of appointments can be a little user-friendly, but then I learned the trick. I think having little videos on different features may help the user. The visual interface can be upgraded more modernized. I would not publicize this, but Therapynotes has a beautiful interface and a very easy-to-use scheduling system, but I prefer the flexibility of features provided by Counsol.com. Such an amazing software, but the telemental health feature needed updating. I stopped using it in favor of Doxyme and Zoom.

Ease of use and implementation of software is what I like most about this product.

Video conferencing is not the best as I have found that it does not work for most of my clients. I would also appreciate a way to 'hide' the "session" tab from clients since I am using a different platform for video sessions.

I like CounSol's ease and functionality! It actually saves me money by reminding clients of their appointments. My clients like it, too!

I can't think of anything negative about this program.

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The best thing about using CounSol is that I have a dedicated account manager that is available to me via email or phone to answer questions or deal with issues I have. No submitting a request online and waiting for an email reply.

I would love to see CounSol have an option where I could take notes on forms clients have filled out, using my iPad.

I love being able to send text reminders to my clients!

Sometimes difficult/confusing to navigate.

The ease for both me and my clients to use it.

The site itself isn't very modern looking. It has a bit of an older look/feel to it.