DrChrono vs ModMed

Fusion

Carepatron

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

Vice President

You can submit a support ticket which results in either an awareness of an issue with no steps for resolution,  or a flat out we can't reproduce your issue,  sorry.

Every aspect — design, functionality, service, and communication — feels broken.

Chiro

Support is generally polite, but resolution is slow and often reactive.

Doctor of Nurse Practitioner

I will actively show any one that wants to know how they respond to their customers.

DrChrono is a cloud-based healthcare platform that integrates electronic health records, practice management, and medical billing functionalities. The system offers customizable clinical notes, telehealth capabilities, and specialty-specific templates for medical practices of various sizes. DrChrono provides mobile accessibility through iOS apps, allowing healthcare providers to manage patient care from multiple devices.

Activity Dashboard

Alerts/Notifications

Analytics

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Before & After Pictures

Billing & Invoicing

Calendar Management

Charting

Claims Management

Claims Scrubbing

Client Management

Clinical Notes

Code & Charge Entry

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Co-Pay & Deductible Tracking

Credit Card Processing

Customizable Forms

Customizable Templates

Data Import/Export

Decision Support

Digital Signature

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Claims

Electronic Prior Authorization

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

For Cardiologists

For Chiropractors

For Dermatologists

For Family Medicine

For Healthcare

For Medical Purposes

For Medical Spas

For Mental/Behavioral Health

Formulary Management

For Obstetrics & Gynecology

For Ophthalmologists

For Optometrists

For Orthopedics

For Pain Management

For Physical Therapy

For Plastic Surgery Practices

For Podiatrists

For Primary Care

For Psychiatrists

For Urologists

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Image Management

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Inventory Management

Invoice History

kiosk

Lab Integration

Live Chat

Meaningful Use Certified

Medical Billing

Medication Alerts/Warnings

Medication History

Medication Management

Messaging

Mobile Access

Mobile App

Multi-Location

Multi-Physician

Multi-Provider Practice

No-Show Tracking

Notes Management

On Call Scheduling

ONC-ATCB Certified

One-to-One Messaging

Onsite Registration

Order Entry

Outcome Assessment Tools

Paper-Based Claims

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Reviewers indicate that DrChrono offers flexible pricing tiers and some users say it is affordable compared to competitors, with free trials and updates. However, some reviewers feel costs are high, especially for smaller practices, and report expensive add-ons.

Value for money

By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).

DrChrono

Web-based

iPhone

Android

iPad

eClinicalWorks

Valant EHR Suite

Practice Fusion

Tebra

athenaOne

Jane

ChiroTouch

Sevocity

RXNT

ChiroFusion

CharmHealth

Praxis EMR

Genesis Chiropractic Software

Nextech EHR & PM

Essentials

Essentials Plus

Advanced

Advanced Plus

Elite

Restrictive and opaque contracts

96% of reviewers feel negative about DrChrono’s contract issues. Some users report being locked into long-term agreements with little flexibility to cancel or adjust terms, even when the software does not meet expectations. Reviewers indicate that attempts to exit contracts often result in high fees or automatic renewals, and they feel important details are not disclosed upfront. They say communication from sales and onboarding teams becomes difficult after signing, and requests for help or resolution are often ignored. Users think these contract practices create frustration and financial strain.

Slow and ineffective email responses

Physician

Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you

67% of reviewers feel negative about DrChrono’s email support. Some users report that support tickets and emails often go unanswered or receive generic responses that do not address their specific concerns. Reviewers say it is difficult to get follow-up or escalation for unresolved issues, and communication can be inconsistent. They find the lack of alternative support channels problematic and feel their questions are sometimes misunderstood or ignored. Users think the reliance on email for support leads to delays and unsatisfactory resolutions.

Lack of direct phone assistance

80% of reviewers feel negative about DrChrono’s phone support. Some users report the absence of a direct phone line makes it difficult to resolve urgent issues quickly. Reviewers indicate that support is primarily handled through email or tickets, requiring users to wait for callbacks or responses on the company’s timeline. They say this process leads to delays, repeated explanations, and unresolved problems. Users think the inability to speak directly with support staff is frustrating, especially during system outages or when immediate help is needed.

Complex and unreliable claims processing

Owner Physician

Claims processing is completely horrific.   Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months.  

64% of reviewers feel negative about DrChrono’s insurance claims handling. Some users report ongoing problems with claim submissions, rejections, and payment tracking, leading to financial losses and administrative headaches. Reviewers indicate that billing features are confusing, claim errors are frequent, and support for resolving insurance issues is inadequate. They say delays in setup and lack of transparency make it difficult to manage accounts receivable and maintain compliance. Users think these challenges make insurance processing inefficient and stressful for their practices.

Frequent glitches and downtime

owner

The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user.

The program frequently fails to save information you have entered or edited, which can get you in real legal trouble.   If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures.  

84% of reviewers feel negative about DrChrono’s bugs and technical issues. Some users report frequent system crashes, slowdowns, and loss of data, which disrupt daily operations and can result in missing or unsaved information. Reviewers say updates often introduce new problems, and downtime occurs at inconvenient times, affecting productivity. They find it difficult to get timely support for technical problems and express frustration with recurring glitches that are not promptly addressed. Users think these reliability issues hinder their ability to deliver consistent patient care.

Extensive customization options

91% of reviewers feel positive about DrChrono’s customizability. Some users say the software allows them to tailor forms and workflows to fit their specific practice needs, regardless of specialty. Reviewers appreciate being able to make in-house modifications on demand and highlight the flexibility to set up and adjust templates, macros, and screens easily. They find the customization process straightforward and value the ability to quickly implement changes as their practice evolves. Users think the high degree of customization helps streamline record keeping and supports unique operational requirements.

Visually appealing interface design

CEO/Founder

The screens are more intuitive than other EHRs I've seen.

91% of reviewers feel positive about DrChrono’s user interface. Some users report the interface is straightforward, visually pleasing, and easy to navigate, which reduces the time needed to learn the system. Reviewers appreciate the clean layout, intuitive design, and responsive experience across devices, especially on iPad and iOS. They find features like the calendar and task management accessible and say the interface supports efficient workflow. Users think the attractive design and minimal learning curve make the software approachable for both new and experienced staff.

Responsive and friendly staff

79% of reviewers feel positive about DrChrono’s staff support. Some users say the support team is friendly, helpful, and consistently available to answer questions or provide step-by-step guidance. Reviewers appreciate the willingness of staff to listen to feedback, offer training, and respond promptly to inquiries. They find it easy to train new employees with the support provided and value the consistent communication from the team. Users think the approachable and attentive staff help their practices operate more smoothly and efficiently.

Intuitive and simple workflow

86% of reviewers feel positive about DrChrono’s ease of use. Some users report the platform is intuitive and adapts well to their workflow, reducing the learning curve for new staff and students. Reviewers appreciate that the system is user-friendly, easy to teach, and allows quick access to needed forms and codes. They find setup straightforward and say that tutorials and guides help them get started without needing constant support. Users think the software’s design makes daily tasks more efficient and minimizes the need for extensive training or referencing manuals.

Owner - Clinic Director

The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers).

They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one.

Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone.

Owner

Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription.  

Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises.

Bugs that result in enties not saving, having to change and save multiple times for one item.

The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration.

The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities.

CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate.

Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work.

PMHNP

There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere.

President

Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted.

Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses.  

There are a few options for customizing forms and templates.

Nurse Practitioner

Although it is simplified it is not as intuitive as other scheduling systems.

About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel.  

First it was constant system slowness, glitches, then they outsourced their help desk.  

DrChrono application demands a huge deal of wife data.

DrChrono application has been very useful and creates great value for money.

Support is unresponsive and dismissive, often taking days or weeks to reply.

Makes no sense to put these barriers in healthcare.  

There was no integrated 2-way texting, so that had to be integrated 3rd party.

Over several years we ended up paying 3 times more per month than what our actual provider head count.

the platform became more and more unstable.

They have identified features that would be helpful to integrate in an EHR.  

I have emails with screenshots and closing out tickets without developing a solution.

Easy to view schedule, simplified without the fluff.

I love the patient management of Dr Chrono.

He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there.

DrChrono vs ModMed Comparison (2026)

DrChrono

ModMed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives