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DrChrono Logo

Cloud healthcare management platform

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DrChrono - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

DrChrono overview

Based on 492 verified user reviews

What is DrChrono?

By industry, DrChrono reviewers are most commonly professionals in medical practice (65%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (68% of reviewers).

What do users say about DrChrono pricing?

Some reviewers find DrChrono cost-effective and appreciate the reasonable fees, ongoing updates, and free trial. However, some users report that required upgrades, add-ons, and frequent price increases make it expensive, especially for smaller practices.

Starting price

Alternatives

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Pros & Cons

Scheduling

Integrations

Extensive customization options

Insurance Claims

Customer Support

Contract Issues

DrChrono’s user interface

Ease of use rating:

DrChrono reviews

Overall rating

3.9

/5

492

Positive reviews

58

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.58/10
Rating distribution

5

4

3

2

1

229

133

47

26

57

Pros
“The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers).”
AK

Andrew K.

Owner - Clinic Director

“It was free at first, and then transitioned to a paid model.”
JF

Jeffrey F.

Owner

“Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted.”
ZP

Zachary P.

President

Cons
“They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one.”
CH

Charbel H.

Chiro

“Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone.”
CH

Charbel H.

Chiro

“Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. ”
TL

Todd L.

Owner

Who uses DrChrono?

Based on 492 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice
Health, Wellness and Fitness
Hospital & Health Care
Medical Devices
Others

Use cases

Electronic Medical Records
Mental Health
Medical Scheduling
Claims Processing
Medical Practice Management

DrChrono's key features

Most critical features, based on insights from DrChrono users:

Patient scheduling
Patient portal
Claims management
Medical billing
E-Prescribing

All DrChrono features

Features rating:

Activity dashboard
Alerts/Notifications
Analytics
API
Appointment management
Appointment scheduling
Assessment management
Audit trail
Before & after pictures
Billing & invoicing
Calendar management
Charting
Claims management
Claims scrubbing
Client management
Clinical notes
Code & charge entry
Coding assistance
Compliance tracking
Confirmations/Reminders
Co-Pay & Deductible Tracking
Credit card processing
Customizable forms
Customizable templates
Data import/export
Decision support
Digital signature
Document templates
Drag & drop
Drug reference database
Dunning management
EDI
Electronic claims
Electronic prior authorization
Employee management
EMR/EHR
EPCS compliant
E-Prescribing
Exercise library
Faculty/Staff management
For cardiologists
For chiropractors
For dermatologists
For family medicine
For healthcare
For medical purposes
For medical spas
For mental/behavioral health
Formulary management
For obstetrics & gynecology
For ophthalmologists
For optometrists
For orthopedics
For pain management
For physical therapy
For plastic surgery practices
For podiatrists
For primary care
For psychiatrists
For urologists
Handwriting recognition
Healthcare compliance
HIPAA compliant
Image management
Initial assessments
Insurance eligibility verification
Insurance management
Inventory management
Invoice history
kiosk
Lab integration
Live chat
Meaningful use certified
Medical billing
Medication alerts/warnings
Medication history
Medication management
Messaging
Mobile access
Mobile app
Multi-Location
Multi-Physician
Multi-Provider practice
No-Show tracking
Notes management
On call scheduling
ONC-ATCB certified
One-to-One messaging
Onsite registration
Order entry
Outcome assessment tools
Paper-Based Claims
Patient education
Patient engagement
Patient Flow Management
Patient intake
Patient management
Patient portal
Patient records management
Patient scheduling
Payment processing
Physician management
Physician scheduling
Practice management
Pre-Registration
Prescription renewal
Progress notes
Quotes/Estimates
Records management
Recurring appointments
Reminders
Remittance advice
Remote treatment planning
Revenue management
Role-Based permissions
Scheduling
Self check-in/check-out
Self service portal
SOAP notes
Task management
Task scheduling
Telemedicine
Templates
Therapy notes
Treatment planning
Video conferencing
Virtual waiting room
Voice recognition

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DrChrono integrations (24)

Integrations rated by users

We looked at 492 user reviews to identify which products are mentioned as DrChrono integrations and how users feel about them.

Integration rating: 5.0 (3)

Integration rating: 2.0 (1)

We didn't have good luck with it being accurate, had a lot of issues.

NW

Nicole W.

Doctor and owner

Integration rating: 4.0 (1)

Box logo
Box

Integration rating: 3.0 (1)

DrChrono customer support

What do users say about DrChrono customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of DrChrono customer support.

A small group of reviewers mention DrChrono's customer support is prompt, helpful, and easy to reach when needed.

Widespread user sentiment highlights slow response times, with support tickets often taking days or weeks to resolve.

A significant portion of users report difficulty reaching support, citing lack of a direct phone number and reliance on tickets.

Broad user base describes support as unhelpful for complex issues, with some finding staff dismissive or lacking product knowledge.

Support options

Phone support
Faqs/forum
Email/help desk
Chat
Knowledge base

Training options

In person
Documentation
Webinars
Live online
Videos

To see what individual users say about DrChrono's customer support, check out the review snippets below.

“Support is generally polite, but resolution is slow and often reactive.”

CH

Charbel H.

Chiro

“You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry.”

JJ

Justine J.

Vice President

“Every aspect — design, functionality, service, and communication — feels broken.”

AB

Ahmad B.

MD

DrChrono FAQs

Q. Who are the typical users of DrChrono?

DrChrono has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business

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Q. What is DrChrono used for?

DrChrono is a cloud based healthcare technology platform that integrates electronic health records, practice management, medical billing, and revenue cycle management into a unified system. The platform is accessible through web browsers and mobile applications on iPhone, iPad, and Mac devices. Customizable modules and specialty tailored templates support more than twenty medical disciplines, including family medicine, pain management, orthopedic surgery, psychiatry, podiatry, and urgent care. Configuration options allow practices to align administrative, clinical, and financial processes with their workflow requirements. The electronic health record component offers configurable clinical notes with specialty specific templates and time saving charting shortcuts that reduce documentation tasks. E prescribing capabilities include controlled substance workflows and integration with lab ordering and results management. Medical speech to text functionality accelerates note entry while clinical decision support tools assist in treatment planning. The patient portal facilitates secure communication and access to health data, and telehealth features enable scheduling and conduct of virtual visits directly within the health record environment. Electronic prior authorization automates approval requests and responses to simplify the authorization process. The practice management module delivers appointment scheduling with drag and drop resourcing, online patient self scheduling, and automated reminders via email, text message, and phone. Real time insurance eligibility verification and customizable billing profiles streamline front office operations. A patient check in kiosk supports on site registration, and configurable fee schedules and billing codes align charge capture with practice requirements. Reporting and analytics provide insights into operational performance, and support for multiple locations and providers accommodates growing practices. Revenue cycle management services include end to end billing operations with claim scrubbing to minimize denials, real time tracking of claim status, payment posting, and management of denials and appeals. Transparent analytics offer visibility into financial performance and patient statement workflows. Integration capabilities through an open application programming interface allow connection to third party laboratories, pharmacies, imaging centers, and wearable device data sources such as Apple HealthKit. Native iOS applications support offline charting and mobile workflows. The platform maintains HIPAA compliance with secure data encryption, role based access controls, and audit logs to safeguard sensitive patient information.


Q. Does DrChrono support mobile devices?

DrChrono supports the following devices:
iPhone, Android, iPad


Q. What level of support does DrChrono offer?

DrChrono offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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