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Elation vs Epic Comparison (2026)

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Good recommendations?

Elation

Epic

Overview

Elation Health is the leading platform for primary care, empowering 32,000 clinicians to deliver personalized care to over 16 million patients. With a clinical-first EHR, integrated billing, and AI-powered tools, Elation simplifies care workflows to help independent practices thrive.

Epic is a cloud-based and on-premises EHR platform for hospitals and health systems, unifying clinical, operational, and financial.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.8

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

4.4

457

271

133

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

Pros

“I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients.”

Suzanne C.

Dentist

“The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using).”

Jenna L.

Director of Operations

“I like the ability to communicate privately and securely between multiple practitioners and clients.”

Christine B.

Pilates transformation expert

Pros

“It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use.”

Tabatha W.

Supervising Nurse

“I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients.”

Kerry G.

Account Receivable Specialist III

“Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients.”

Shirley T.

Professional Development Leader

Cons

“Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform).”

Jenna L.

Director of Operations

“They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs.”

Jenna L.

Director of Operations

“Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution. When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely.”

Vanessa H.

Owner

Cons

“too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming.”

Hei K.

nurse

“Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments.”

Tabatha W.

Supervising Nurse

“It will create duplicated charts and it will not give you an alert sometimes, then you need to manually merge the charts”

Jonathan S.

Interpreter