Epic vs ModMed

Fusion

Carepatron

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

ModMed

Cloud-based EHR, practice management, and RCM platform for specialty medical practices, with patient engagement and analytics tools.

Epic is a cloud-based and on-premises EHR platform for hospitals and health systems, unifying clinical, operational, and financial.

Appointment Scheduling

Automated Scheduling

Billing & Invoicing

Charting

Claims Management

Claims Scrubbing

Client Portal

Coding Assistance

Compliance Management

Compliance Tracking

Customizable Templates

Decision Support

Electronic Payments

EMR/EHR

Financial Management

For Healthcare

For Medical Purposes

For Obstetrics & Gynecology

For Orthopedics

Health Monitoring

HIPAA Compliant

Insurance Eligibility Verification

Live Chat

Medication Management

Mobile Access

Monitoring

OSHA Recordkeeping

Patient Education

Patient Engagement

Patient Intake

Patient Portal

Patient Records Management

Patient Scheduling

Physician Scheduling

Practice Management

Predictive Analytics

Referral Tracking

Remote Treatment Planning

Scheduling

Self Service Portal

SOAP notes

Telemedicine

User Management

Video Conferencing

Voice Recognition

Workflow Management

By industry, Epic reviewers are most commonly professionals in hospital & health care (52%). The most frequent use case for Epic cited by reviewers is electronic medical records (63% of reviewers).

Users and use cases

Epic is an electronic medical records tool offering key features such as HIPAA compliance and charting, among others.

Epic

Web-based

Windows

Linux

iPhone

Android

iPad

AdvancedEHR

AestheticsPro

Medesk

Frequent glitches and system errors

Medical coder

It does crash and freeze a lot. When I pull up documents it does time out pretty quick which can be a pain for me.

73% of reviewers feel negative about Bugs and Issues, noting recurring glitches, crashes, and error messages that disrupt workflow. Users report problems like freezing screens, missing or incorrect information, and difficulties resolving discrepancies. Reviewers say technical support is often slow to address these issues, and that updates or patches sometimes introduce new problems. They find it frustrating when simple tasks become complicated due to system errors, and mention that persistent bugs can make the software unreliable for daily operations.

Complex and unreliable order management

77% of reviewers feel negative about Order Management, citing difficulties in placing, editing, and tracking orders. Users say the interface for managing orders is clunky, with too many steps and frequent alerts that can be confusing or incorrect. Reviewers report issues with order accuracy, problems viewing or finding orders, and challenges with integrating orders across departments. They indicate that technical glitches, poor customer support, and downtime further complicate order management, sometimes leading to delays in patient care and workflow disruptions.

Slow and clunky performance

Supervising Nurse

Additionally, some workflows require too many clicks, which can slow down productivity.

69% of reviewers feel negative about Performance and Speed, describing Epic as slow, cumbersome, and sometimes overwhelming, especially for new users or those with limited computer skills. Users report frequent lags, delays between screens, and issues with system responsiveness, particularly when handling large workflows or using mobile devices. Reviewers indicate that complex navigation, too many clicks, and dependency on high-speed internet can disrupt productivity. They also mention that viewing images and labs can be cumbersome, and that latency issues occasionally hinder care delivery.

Diverse and customizable features

I love the Care Everywhere feature that helps see outside records.

85% of reviewers feel positive about Features, noting the abundance of tools and shortcuts available in Epic. Users say they benefit from functionalities like Care Everywhere, reporting tools, dot phrases, and AI assistants, which enhance productivity and patient care. Reviewers appreciate the ability to personalize the system to their workflow and mention that features such as auto-save, powerful search, and integration with external systems add significant value. They find that once learned, the wide range of features supports both routine and complex healthcare tasks.

Efficient and flexible documentation

Head Athletic Trainer

Epic is the best medical documentation system that I have used and makes documentation easier in a sometimes hectic work setting.

Physical Therapist

Easy to learn, quick for documentation, the ability to tab through items, lots of flexibility with the build.

90% of reviewers feel positive about Documentation, highlighting Epic’s flexible tools such as templates, dot phrases, and flowsheets that simplify and speed up note-taking. Users say the logical organization and customizable options allow them to document in ways that fit their department’s needs. Reviewers indicate that quick navigation, integration of voice technology, and easy access to prior notes and reports make daily documentation more efficient. They value that the system supports clear, readable records and improves their ability to communicate and reference information during busy workdays.

Versatility across hospital settings

Student 

In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems.

Patient service specialist 

Epic is very comprehensive and provides everyone at the hospital with all the necessary tools and features to perform their job.

91% of reviewers feel positive about Hospital Use, noting that Epic is widely adopted in hospitals and clinics, making transitions between institutions seamless. Users say they value the system’s ability to support both inpatient and outpatient workflows, and they appreciate that it centralizes patient information for all staff roles. Reviewers indicate that Epic’s integration across departments and facilities simplifies care coordination and training, which is especially important for large organizations and staff who work in multiple locations. They find it beneficial that the software is recognized and supported in major healthcare systems.

Comprehensive patient information access

Medical Social Worker 

Epic is very, very detailed in terms of patient information and in terms of providers tracking communications with patients and other providers within the agency.

91% of reviewers feel positive about Patient Information, emphasizing how Epic enables quick, secure, and detailed access to patient records. Users report that having all patient data—past and present—in one place streamlines care, supports telemedicine, and enhances collaboration between providers and facilities. Reviewers appreciate features like mobile access, patient portals, and easy information sharing, which they say improve workflow efficiency and patient engagement. They find that Epic’s organization of medical histories, allergies, and documentation helps them make informed decisions and deliver timely care.

It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use.

Account Receivable Specialist III

I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients.

Collector

billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks

The system loads quickly and handles large volumes of patient data without noticeable lag, which makes a real difference during busy clinic days.

nurse

too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming.

Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments.

Professional Development Leader

Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients.

Intake

I work in home health, and it helps us complete required face to face documentation and allows us to find correct dates and diagnosis on any hospitalized patients.

Care Navigator

What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients.

physician

It allows me to address patient concerns, chart and chat with co workers, there is built in support systems, different levels of affordability.

Patient Specialist

Also within itself is a broad communication platform, which helps minimize overusing hospital resources such as a doubled order testing procedure for a patient.

Owner

The user-friendly design makes it easy to access medical records, upcoming appointments, prescription information, and ways to contact your doctor or nurse.

Medical Assistant

I love epic and how easy it is to use, and you can customize your colors and the designs of your DAR report of patient's for the day.

Mental health specialist

The software helps eliminate gaps in preventative care and keeps track of information including immunizations and other pertinent information.

The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate.

What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users.

Care everywhere helps to maintain a strong continuity of care for patients that are seen across multiple health systems.

Pilates transformation expert

It doesn’t pop up via search engines, so clients need to save it.

All essential information is carried safely and reliably and you don't have to use just one application at work.

Interpreter

It will create duplicated charts and it will not give you an alert sometimes, then you need to manually merge the charts

I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients.

Patient and user

At times it does seem to lag. And there are other times where it does not update automatically and sync with the office itself.

Clinical Office Manager

Epic is an EMR company usually for hospital providers in a large corporation, we like because is easy to use and performs stream searches for medical providers.

It holds all of the medical data I need and I can easily search for patients and the data I need.

Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have.

Quality Improvement Consulting

Epic is user friendly, provides immediate patient and provider updates and is a great way to track patient care.

Phlebotomist

epic is a decent system when it comes to taking notes, billing and also scheduling, epic is the way to go.

Admitting Specialist - Patient Scheduler

I have experienced any dislikes with Epic besides system updates, which can delay patient care when in critical moments, but they do have a solution to help with that, so none really.

Patient Representative

The thing(s) I disliked about Epic was how hard it could be sometimes to find information on your patient, but mostly that the program would "go down" multiple times every week until all (or most) of the kinks were worked out.

IT Systems Specialist

Easy to use and understand patient info, and very modular for custom use cases.

Overall epic is very user friendly and helps with provided consistent patient care for all areas that the patient recieves care.

System Manager

It basic and allows small personalization features. for user to be able to navigate he system.

Cannot open more than 2 patient charts, and has a lot of glitches/times where it is slow.

Student Practical Nurse

Large and complex work management can be done using Epic.

Teacher

I always check the app and don't really need reminders about exams.

UR nurse

No negatives from my end, sometimes I would find the process of logging in a little delayed since it would always sends codes to your phone, it feels secure but double process.

Epic is a huge system with a lot of icons to learn to navigate, which takes a lot of time and practice.

Myself

Overall happy this portal software exists, but i don't think the hospital uses it enough.   Or checks for messages enough.

Ease of use, patient communication, customization.

Pharmacist

Charts load full, I can check vitals, meds, labs, all stitched tight.

Director of Quality

I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best.

Security Ambassador

Also frequently hear schedulers talk about how they have to check in all appts individually and theyre should be a select all option

I do not like the system when it comes down to patient forms, and form customization.

It performs good for large hospitals or health-care facilities.

Office Manager

The thing that I liked most was the ease of having the patients full chart at my finger tips and the ease of sending records.

Operations Manager

It hard to track historical data if we are trying to trend denials.

Fraud Investigator

Lots of different settings which helps organize things and track your work

Patient Information

Patient Management

Patient Charting

Order Management

Information Management

Healthcare Industry

Hospital Use

Data Management

Ease of Use

Customization

Large Enterprises

Mid-size Business

Small Business

Freelancers

Epic Systems

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Assistant Practice Administrator

We have always gotten great support and quick responses to any issues.

Support is typically great, fast response times, but does depend on who answers the phone.

ModMed® BOOST RCM optimizes your practice’s financial health through automation, analytics and certified coders who know your specialty. Seamlessly integrated with EMA®, it helps reduce claim rework, improve collections and enhance cash flow visibility.

Epic vs ModMed Comparison (2026)

Epic

ModMed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives