getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

FileHandler Enterprise Logo

Secure. Scalable. Proven.

visit website

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

FileHandler Enterprise - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2025

FileHandler Enterprise overview

What is FileHandler Enterprise?

FileHandler Enterprise™ - Comprehensive Claims Management & RMIS Software

Built for insurance carriers, TPAs, risk pools, and self-insured organizations, FileHandler Enterprise™ is a powerful claims management and risk management information system (RMIS) designed to streamline the entire claims lifecycle, from first notice to final settlement.

Core Features:

Live Dashboards & Visual Reporting: Real-time insights via configurable dashboards. Easily build custom reports with filters, charts, and exports tailored to your KPIs.

Automation & Workflow Tools: Set up rules-based automation for task assignment, alerts, and escalation paths to improve consistency and speed across teams.

End-to-End Claims Lifecycle Management: From intake and documentation to payments and closure, all steps are supported in a centralized platform.

Customizable User Interface: Modify layouts, data views, and screen configurations to align with user roles or department needs.

Advanced Reporting & Business Intelligence (BI): Built-in tools help users drill down into claims data, loss trends, and financial impact.

Third-Party Integrations: Seamlessly connect with ISO, state reporting systems, document generation tools, payment processors, and more.

Security & Compliance: Enterprise-grade data security with role-based permissions, audit trails, secure hosting, and compliance with industry standards.

Scalability: Flexible enough to support operations from a single user to thousands across multiple departments or regions.

Implementation & Support:

Our in-house Implementation and Quality Assurance Teams work closely with clients to ensure smooth onboarding, training, and system configuration. Ongoing support is handled by dedicated experts who understand your business and system environment.

Why Choose FileHandler Enterprise™?

Trusted RMIS platform used by leading administrators and carriers

Supports complex claim types and business structures

Designed to improve claim resolution speed and accuracy

Backed by a U.S.-based team committed to integrity, transparency, and client success

Key benefits of using FileHandler Enterprise

Benefits of FileHandler Enterprise™

Streamline Your Entire Claims Lifecycle

FileHandler Enterprise™ empowers organizations to manage the full spectrum of claims activity, from first notice of loss (FNOL) through to settlement, within a single, unified platform. Designed with adjusters, supervisors, and risk managers in mind, our system eliminates inefficiencies, reduces manual work, and enhances claim accuracy through built-in workflows and rule-based automation.

Maximize Visibility with Real-Time Dashboards

Quickly access KPIs, financial metrics, and claims status with our live dashboards. Managers and executives can visualize performance data in real time, enabling smarter decisions without waiting for static reports. Customizable views and drag-and-drop widgets let you focus on what matters most to your business.

Automate and Accelerate Workflows

Increase efficiency with configurable workflows, task queues, and automatic alerts. Our automation engine ensures that every claim follows a defined process, reducing lag time, avoiding missed steps, and accelerating resolutions. Whether routing tasks to internal users or triggering external communications, FileHandler keeps your team moving forward.

Customizable and Scalable for Every Team

No two businesses are alike, and FileHandler reflects that. The platform is fully customizable at the user level, allowing adjusters, managers, and executives to configure screens, layouts, and reports to match their role. Whether you’re a team of five or a national enterprise with thousands of users, FileHandler scales to fit your organization.

Advanced Reporting and Business Intelligence

Unlock insights with powerful ad hoc reporting tools and built-in BI dashboards. Easily identify trends, loss drivers, and compliance gaps. Export data in multiple formats, set up scheduled reports, and share findings across teams and departments.

Seamless Third-Party Integrations

FileHandler Enterprise™ connects easily with your existing systems, including ISO, state reporting tools, financial institutions, TPAs, Carriers, and more. Our team supports customized API and flat file integrations so you can preserve your current ecosystem while adding new capabilities.

Secure, Compliant, and Reliable

Data protection is central to everything we do. FileHandler Enterprise™ provides enterprise-grade security features including encrypted data transmission, role-based access, user audit trails, and secure hosting environments. We help our clients meet state, federal, and industry compliance standards with confidence.

Payment Processing and Vendor Management

Easily manage payments to vendors, claimants, and other third parties within the platform. Set up payment approval workflows, generate documentation, and maintain visibility into disbursements to reduce errors and strengthen accountability.

Dedicated U.S.-Based Implementation and Support

A dedicated Implementation and Quality Assurance team member supports every client. From onboarding to long-term support, our team ensures you’re maximizing your investment in FileHandler. We don’t just hand off software, we build partnerships based on transparency, responsiveness, and results.

Who Uses FileHandler Enterprise™?

Third-Party Administrators (TPAs)

Insurance Carriers

Risk Pools & Self-Insured Groups

Public Entities & Municipalities

Universities, Healthcare Systems & Large Employers

Risk Management Consultants

Freight and Cargo Companies

Any Company Tracking Claims and Incidents


Results You Can Count On

Clients report improved claims closure times, better loss ratio visibility, fewer reporting errors, and streamlined compliance workflows after switching to FileHandler Enterprise™. The platform is built to grow with your business and evolve as the industry changes.

Starting price

visit website

FileHandler Enterprise’s user interface

Ease of use rating:

FileHandler Enterprise reviews

Overall rating

4.7

/5

14

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

10

4

0

0

0

Pros
“They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system.”
FS

Frank S.

Manager—Information Systems

“We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.”
DC

Diana C.

President & CEO

“FileHandler Enterprise - Best fit solution and amazing support staff.”
CK

Cyndy K.

Senior Director IT/Finance

Cons
“Dashboard functionality was misleading. We moved to Enterprise for clients but it has taken us a year and we still don't have all of the dashboards our clients requested.”
BA

Beverly A.

EVP

“Now we have to program upgrades in Legacy (for staff) and Enterprise (for clients). There is no mobile app for inured workers to access claim information.”
BA

Beverly A.

EVP

“We were hesitant to go with a smaller developer for future development, but that worry was for nothing. We couldn't be more pleased with how our experience with JW Software/FileHandler has been.”
FS

Frank S.

Manager—Information Systems

Who uses FileHandler Enterprise?

Based on 14 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Insurance
Internet

Use cases

- Not enough reviews
-
-
-
-
-

FileHandler Enterprise's features

Features rating:

Access controls/permissions
Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Approval process control
Assessment management
Audit management
Audit trail
Billing & invoicing
Broker/Agent portal
Case management
Certification tracking
Claims adjuster management
Claims management
Claims settlement
Claims tracking
Client portal
Co-Pay & Deductible Tracking
Communications management
Compliance management
Compliance tracking
Configurable workflow
Contact management
Customer management
Customer portal
Customizable branding
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data import/export
Data security
Data visualization
Disaster recovery
Document management
Document storage
EDI
Electronic claims
Electronic payments
Email alerts
Email management
Event logs
Exceptions management
For insurance industry
Forms management
Fraud detection
HIPAA compliant
Incident management
Incident reporting
Insurance management
Internal controls management
Investigation management
Invoice management
ISO compliance
Issue management
IT incident management
IT risk management
Legal risk management
Lifecycle management
Maintenance scheduling
Mobile access
Mobile alerts
Monitoring
Multi-Channel communication
On call scheduling
Operational risk management
OSHA compliance
Payment processing
Payor Management
Performance metrics
Policy management
Prioritization
Process/Workflow automation
Property & casualty
Quotes/Estimates
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Regulatory reporting
Reminders
Reporting & statistics
Reporting/Analytics
Reputational risk management
Response management
Risk alerts
Risk analysis
Risk assessment
Risk management
Risk reporting
Risk scoring
Safety incident management
Safety management
Scheduling
Search/Filter
Secure data storage
Secure login
Self service portal
Service level agreement (sla) management
Single sign on
Status tracking
Task management
Task scheduling
Third-Party integrations
Training management
User management
Vendor management
Workflow management

FileHandler Enterprise alternatives

FileHandler Enterprise logo
visit website

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
A1 Tracker logo
learn more

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Centralpoint logo
learn more

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Onspring logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

FileHandler Enterprise pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about FileHandler Enterprise price and value

Value for money rating:

To see what individual users think of FileHandler Enterprise's price and value, check out the review snippets below.

“They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system.”
FS

Frank S.

Manager—Information Systems

“We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.”
DC

Diana C.

President & CEO

FileHandler Enterprise support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Documentation
Live Online
Videos

FileHandler Enterprise FAQs

Q. Who are the typical users of FileHandler Enterprise?

FileHandler Enterprise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

These products have better value for money


Q. What languages does FileHandler Enterprise support?

FileHandler Enterprise supports the following languages:
English


Q. Does FileHandler Enterprise offer an API?

No, FileHandler Enterprise does not have an API available.


Q. What level of support does FileHandler Enterprise offer?

FileHandler Enterprise offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories