Homecare Homebase vs Epic

Hospice Tools

Careficient

CareSmartz360

Hospice Tools delivers  the hospice EMR, Timesheets, CRM, & eBilling built for teams like yours!

Super User-friendly & Compliant. Web & Mobile Apps. 

Unparalleled support & partnership!

Careficient is an integrated healthcare management system for agencies & hospices to manage scheduling, referrals, intake, billing, EDI, OASIS, HIS & compliance

CareSmartz360 is an AI-powered, enterprise-ready home care platform trusted by 1,000+ agencies. Built for large, multi-location operations, it unifies EVV, scheduling, billing, payroll, and mobile apps with structured onboarding and real human support. 

Homecare Homebase is an integrated, cloud-based software for home-based care which supports scheduling, billing, documentation management, and more.

Activity Tracking

Alerts/Notifications

Appointment Management

Assessment Management

Audit Management

Automated Scheduling

Bereavement Management

Billing & Invoicing

Calendar Management

Care Plan Management

Charting

Claims Management

Client Management

Clock In/Out

Compliance Management

Credential Management

Customizable Forms

Customizable Reports

Document Management

Document Storage

Electronic Signature

Employee Management

EMR/EHR

Financial Reporting

Forms Management

HIPAA Compliant

Home Health Care Management

Insurance Management

Medication History

Medication Management

Mobile Access

Mobile Alerts

Monitoring

Multi-Location

Patient Database

Patient Intake

Patient Records Management

Payroll Management

Physician Portal

Quality Assurance

Real-Time Data

Real-Time Notifications

Records Management

Referral Management

Reminders

Reporting & Statistics

Scheduling

Task Management

Third-Party Integrations

Time Tracking by Client

Volunteer Management

Workflow Management

Proprietary

Homecare Homebase

Web-based

Android

Alora Home Health

WellSky Home Health

Basic

Intake

I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing.

I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders.

IT Systems Specialist

It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix".

I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click.

Vice President of Operations

IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user.  

Volunteer Coordinator

It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework.

Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements.  

It helps keep me on track with my Workflow.

Operations

Love that it's user friendly and easy to use for someone not very tech-savvy.

Physical Therapist

Because of my dissatisfaction with the software and because I was no longer being paid hourly, but per visit at my part time home health job (which made the inefficiencies  of the electronic medical record (EMR) all the more frustrating) I looked for other job opportunities.   When one came up, I put in notice saying that once I discharged my caseload of patients, I would leave the company.  

Resident services director 

In addition, although there are many reports that provide the data needed, there are also not reports for obtaining a list of all providers listed in the physician tab by client.

I also like that with each report, there are descriptions so you know what exactly can be filtered and selected for the data you are looking for.

Hospice Nurse Consultant

Not at all intuitive, tons of internal issues and errors and constant issues with syncing and refreshing cause frequent service failures and compliance issues.

For some reason you can only type in capital letters (which makes distinguishing between pt (patient) and PT (Physical Therapist) annoying.

Director of Nursing

I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it.

I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase.

Time management suffers, efficiency and case load suffers.

Reports can be pulled into multiple formats for ease of use and review.

Manage multiple components of home health care.

Malfunctions started to disrupt our entire workflow.

Missing features and poor feature quality.

Speech Language Pathologist

This piece of software crap flies in the face of everything speech pathologists do.  

Such a heavy workload and so many extra steps for everything.

The importance of research and reviews is something I won't forget -- ever again.

It is difficult to find any information from prior visits to determine what actions were taken in a session and follow up as needed.

Patient Care Manager

We went from a junky system that was at least flexible to a junky rigid system that kills time for you.

We have been sticking android tablets with poor hardware as the developers refuse to make an apple port for this.

Company is located in Kentucky, United States.

Very difficult to learn how to use and implement it.

Bereavement Coordinator 

This review does not even mention to broken link between HCHB and PointCare (the tablet version for field clinicians).

User still has to use some form of spreadsheet tracking to make sure they don’t miss anything.

Ability to print mailing labels on the dot.

RN Case Manager

Some issues with glitches, like not syncing sometimes.  

Hospice and In Home Palliative Care Medical Director

Epic app alerts you when you have a message.  

Customization and Regulatory Compliance

Ease of Use

Customer Support

Order and Fax Management

Redundant Questions

Training and Learning Curve

Bugs and Issues

Patient Documentation

Home Health

Tablet Usability

Small Business

Large Enterprises

Mid-size Business

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for chart review, orders, and more

Appointment Scheduling

Claims Scrubbing

Client Portal

Coding Assistance

Compliance Tracking

Customizable Templates

Decision Support

Electronic Payments

Financial Management

For Medical Purposes

For Obstetrics & Gynecology

For Orthopedics

Health Monitoring

Insurance Eligibility Verification

Live Chat

OSHA Recordkeeping

Patient Education

Patient Engagement

Patient Portal

Patient Scheduling

Physician Scheduling

Practice Management

Remote Treatment Planning

Self Service Portal

SOAP notes

Telemedicine

Video Conferencing

By industry, Epic reviewers are most commonly professionals in hospital & health care (52%). The most frequent use case for Epic cited by reviewers is electronic medical records (63% of reviewers).

Users and use cases

Epic is an electronic medical records tool offering key features such as HIPAA compliance and charting, among others.

Epic

Windows

Linux

iPhone

iPad

AdvancedMD EHR

AestheticsPro

Medesk

Phreesia

Frequent glitches and system errors

Medical coder

It does crash and freeze a lot. When I pull up documents it does time out pretty quick which can be a pain for me.

73% of reviewers feel negative about Bugs and Issues, noting recurring glitches, crashes, and error messages that disrupt workflow. Users report problems like freezing screens, missing or incorrect information, and difficulties resolving discrepancies. Reviewers say technical support is often slow to address these issues, and that updates or patches sometimes introduce new problems. They find it frustrating when simple tasks become complicated due to system errors, and mention that persistent bugs can make the software unreliable for daily operations.

Complex and unreliable order management

77% of reviewers feel negative about Order Management, citing difficulties in placing, editing, and tracking orders. Users say the interface for managing orders is clunky, with too many steps and frequent alerts that can be confusing or incorrect. Reviewers report issues with order accuracy, problems viewing or finding orders, and challenges with integrating orders across departments. They indicate that technical glitches, poor customer support, and downtime further complicate order management, sometimes leading to delays in patient care and workflow disruptions.

Slow and clunky performance

Supervising Nurse

Additionally, some workflows require too many clicks, which can slow down productivity.

69% of reviewers feel negative about Performance and Speed, describing Epic as slow, cumbersome, and sometimes overwhelming, especially for new users or those with limited computer skills. Users report frequent lags, delays between screens, and issues with system responsiveness, particularly when handling large workflows or using mobile devices. Reviewers indicate that complex navigation, too many clicks, and dependency on high-speed internet can disrupt productivity. They also mention that viewing images and labs can be cumbersome, and that latency issues occasionally hinder care delivery.

Diverse and customizable features

I love the Care Everywhere feature that helps see outside records.

85% of reviewers feel positive about Features, noting the abundance of tools and shortcuts available in Epic. Users say they benefit from functionalities like Care Everywhere, reporting tools, dot phrases, and AI assistants, which enhance productivity and patient care. Reviewers appreciate the ability to personalize the system to their workflow and mention that features such as auto-save, powerful search, and integration with external systems add significant value. They find that once learned, the wide range of features supports both routine and complex healthcare tasks.

Efficient and flexible documentation

Head Athletic Trainer

Epic is the best medical documentation system that I have used and makes documentation easier in a sometimes hectic work setting.

Easy to learn, quick for documentation, the ability to tab through items, lots of flexibility with the build.

90% of reviewers feel positive about Documentation, highlighting Epic’s flexible tools such as templates, dot phrases, and flowsheets that simplify and speed up note-taking. Users say the logical organization and customizable options allow them to document in ways that fit their department’s needs. Reviewers indicate that quick navigation, integration of voice technology, and easy access to prior notes and reports make daily documentation more efficient. They value that the system supports clear, readable records and improves their ability to communicate and reference information during busy workdays.

Versatility across hospital settings

Student 

In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems.

Patient service specialist 

Epic is very comprehensive and provides everyone at the hospital with all the necessary tools and features to perform their job.

91% of reviewers feel positive about Hospital Use, noting that Epic is widely adopted in hospitals and clinics, making transitions between institutions seamless. Users say they value the system’s ability to support both inpatient and outpatient workflows, and they appreciate that it centralizes patient information for all staff roles. Reviewers indicate that Epic’s integration across departments and facilities simplifies care coordination and training, which is especially important for large organizations and staff who work in multiple locations. They find it beneficial that the software is recognized and supported in major healthcare systems.

Comprehensive patient information access

Medical Social Worker 

Epic is very, very detailed in terms of patient information and in terms of providers tracking communications with patients and other providers within the agency.

91% of reviewers feel positive about Patient Information, emphasizing how Epic enables quick, secure, and detailed access to patient records. Users report that having all patient data—past and present—in one place streamlines care, supports telemedicine, and enhances collaboration between providers and facilities. Reviewers appreciate features like mobile access, patient portals, and easy information sharing, which they say improve workflow efficiency and patient engagement. They find that Epic’s organization of medical histories, allergies, and documentation helps them make informed decisions and deliver timely care.

Homecare Homebase vs Epic Comparison (2026)

Homecare Homebase

Epic

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives