ICANotes vs BestNotes

SimplePractice

TheraNest

TherapyNotes, LLC

Valant EHR Suite

Kipu

AdvancedMD for Mental Health

Compare ICANotes and BestNotes based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TheraNest is a specialized EHR and practice management solution designed specifically for mental health providers. The HIPAA-compliant platform streamlines administrative tasks through integrated scheduling, documentation, billing, and telehealth capabilities. Mental health professionals can benefit from features, such as AI-assisted note-taking, automated appointment reminders, and secure payment processing, allowing practitioners to focus on client care.

Join thousands of behavioral health practices relying on Valant to save time, boost reimbursement, and improve patient outcomes. Put growth into your practice with an all-in-one EHR built for behavioral health Out Patient and IOP/PHP.

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive.

With an intuitive, chart-centric workflow, ICANotes is the only fully configured EMR software for behavioral health, therapy, psychiatry, and addiction treatment. Our robust behavioral health content engine and customizable menu-driven templates reduce the time you spend documenting patient care

Access Controls/Permissions

Activity Dashboard

Appointment Management

Appointment Scheduling

Billing & Invoicing

Calendar Management

Care Plan Management

Case Notes

Charting

Claims Management

Claims Scrubbing

Clinic Interoperability

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Customizable Forms

Customizable Reports

Customizable Templates

Decision Support

Document Management

Drug Reference Database

E-Prescribing

Electronic Payments

Electronic Signature

EMR/EHR

For Group Therapy

For Mental/Behavioral Health

For Psychiatrists

For Substance Abuse Therapy

Forms Management

HIPAA Compliant

Historical Reporting

In-Patient Management

Initial Assessments

Insurance Eligibility Verification

Invoice Management

Lab Integration

Live Chat

Medical Billing

Medication Alerts/Warnings

Medication Management

Multi-Location

ONC-ATCB Certified

Outcome Assessment Tools

Patient Communications

Patient Portal

Patient Records Management

Practice Management

Prescription Management

Reminders

Reporting & Statistics

Reporting/Analytics

Revenue Management

Role-Based Permissions

Scheduling

Search/Filter

Secure Messaging

Self Service Portal

Telemedicine

Teletherapy

Template Management

Therapy Notes

Third-Party Integrations

Treatment Planning

Workflow Management

ICANotes

Web-based

Windows

APRN

I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.

My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.

Psychiatrist 

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.

The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

owner

I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.

Licensed Clinical Social Worker/Private Practice

I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session.

Clinical Social Worker

They seemed clueless of how to  transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.

CEO, Owner

I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.

Mental Health Therapist

They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.

Therapist

My experience has been extremely positive. I cannot recommend it enough.

Office Manager

I asked for that with this product but was denied, I should have recognized that as a red flag.

Psychologist

Top level management will respond if you ask. I think one of the best features is that you can access it from any computer with an internet connection, at no extra cost.

It has been extremely frustrating to use this product.

Lead Mental Wellness Counselor

ICANotes makes it easy to find clients and enter their note and demographics. I find spell check is helpful.

There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.

Customer support and how robust the program is.

Overall it is a decent software platform. I have been able to create quality notes with the click of a mouse.

ICANotes screenshot: ICANotes is chart-centric. This is a sample Chart Face providing an overview of important patient information.

ICANotes screenshot: The billing module is easy to navigate.

ICANotes screenshot: Comprehensive clinical content is organized in logical menu-driven templates.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Kipu offers software for behavioral health organizations, integrating EMR, CRM, RCM, and GRC tools. The platform streamlines workflows with customizable documentation templates, secure messaging for care coordination, and integrated patient billing, while providing compliance management tailored to behavioral health facilities.

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

AdvancedMD for Mental Health is a flexible & customizable, web-based EHR & practice management tool for mental, behavioral, & physical therapy clinicians & providers

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Activity Tracking

Assessment Management

Automated Scheduling

Case Management

Client Management

Client Portal

Compliance Management

Contact Management

Document Storage

Employee Management

For Healthcare

Group Notes

Handwriting Recognition

Meaningful Use Certified

Multi-Provider Practice

Notes Management

Physician Management

Progress Notes

Progress Reports

Progress Tracking

Real-Time Reporting

Records Management

Referral Tracking

Task Scheduling

BestNotes

Android

iPad

iPhone

Director of Technology

BestNotes is an easy-to-use platform with great integration capabilities and a wonderful support team behind it.

Admissions Coordinator

I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service.

Chief Clinical Officer

Likes include ease of access, ability to navigate, ability to print information as needed.

Director

I like that the interface is user friendly and has a lot of features that are specifically useful within my field.

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms.

Social Worker

What I like most about this software is that there is an app for it. I think that this makes it so much better and accesible.

Very responsive and available. We especially like that they are willing to customize it for our particular business and we can upload our current forms.

Owner; Counselor

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

Vice President and Therapist

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Collections specialist

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

Chief Financial Officer

BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime).

I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks.

HR Director

Very useful and great place to store documents.

Partner

The best part of the experience has been the customer service. Customer executives  are always available, extremely knowledgeable, and super-fast to respond.

Psychiatric Nurse Practitioner

I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks.

Operations Manager

Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

API limitations, inability to auto-schedule report exports.

ICANotes vs BestNotes Comparison (2026)

ICANotes

BestNotes

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives