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ICANotes
4.0
(97)

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Better Notes, Less Typing.

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(8)

ICANotes Pricing, Features, Reviews and Alternatives

ICANotes product overview

Price starts from

155.30

Per month

Flat Rate

What is ICANotes?

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Key benefits of using ICANotes

? ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
? The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
? ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
? The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
? ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

ICANotes pricing information

Value for money

3.9

/5

97

Starting from

155.30

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ICANotes features

Functionality

3.9

/5

97

Total features

45

4 categories

Most valued features by users

Activity Dashboard
HIPAA Compliant
Reminders
Patient Records Management
Appointment Management
Third Party Integrations
Billing & Invoicing
Workflow Management

ICANotes users reviews

Overall Rating

4.0

/5

97

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.54/10
Rating distribution

5

4

3

2

1

51

19

15

4

8

Pros
I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
Cons
There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
KG
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Kelly G.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ICANotes Reviewer

Reviewed 5 years ago

We've been using ICANotes for almost a year. I excitedly tell everyone who works in this field (SUD Residential) to check out ICANotes very reasonably priced program. We love the tech support, the video instructions on youtube and the ease of the software's use. The program is the easiest I've seen. Being a nurse-I've used many different software programs too!! We love ICANotes and have nothing but great reviews to give to the software program!!

Pros

Technical support, instructional video tutorials, ease of use.

Cons

It's a remote desktop connection (for us) and I'm unsure if that matters to some people. We have NO COMPLAINTS....this program is awesome.

Vendor response

Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

KR
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Kayla R.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product overall!

Reviewed 7 years ago

Our office began using this software 3 years ago when we first opened and ICANotes has been great ever since. The support team is excellent and they are always updating to make new features and improve user experience. If ever there were questions, they were quick to answer all of them. Impressed with the software. It was easy to use for everyone from new employees to seasoned veterans, young and aged. :) Only improvement I would make is to the calendar, but I know they are working on that. :) Great product, highly recommend.

Pros

Ease of note completion, preset prompts and questions for notes and assessments, e-prescribing, support team

Cons

Calendar, not compatible for medical services

MR
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Melissa R.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Please read...this may help you decide

Reviewed a year ago

Nothing works the way it is suppose to. Logging in takes five minutes or more. The system "Crashes" almost weekly, but you are still to pay for a service that you can't use. Telehealth works when it wants to. You either get sound or video, but not both. We go hours without being able to see our calendar or update notes or do billing because the server is updating. Support is absolutely useless. You call and wait 20 minutes to talk to someone for them to put you on hold so they can reach out to support. I would choose any other program besides IcaNotes.

Pros

The appointment reminders to patients....

Cons

Support is not helpful. Server Crashes. System takes too long to load. Hard to navigate. Screens repeat themselves. Takes to long to navigate between calendars for different providers. Telehealth doesn't work the way it should. Notes are repetitive and not individualized.

JR
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Jared R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent Platform for Integrated Care Practice

Reviewed 8 years ago

ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform...

Pros

No pros were added to this review

Cons

No cons were added to this review

SR
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Sara R.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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IcaNotes for Psychology

Reviewed 7 years ago

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros

It's easy to use.

Cons

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

ICANotes FAQs

Q. What type of pricing plans does ICANotes offer?

ICANotes has the following pricing plans:
Starting from: $155.30/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of ICANotes?

ICANotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does ICANotes support?

ICANotes supports the following languages:
English


Q. Does ICANotes support mobile devices?

ICANotes supports the following devices:
Android, iPad


Q. Does ICANotes offer an API?

Yes, ICANotes has an API available for use.


Q. What other apps does ICANotes integrate with?

ICANotes integrates with the following applications:
Waystar, Inovalon Provider Cloud, AdvancedMD for Mental Health


Q. What level of support does ICANotes offer?

ICANotes offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat

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