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ICANotes Pricing, Features, Reviews and Alternatives

ICANotes product overview

Price starts from

$

46

/momonth
Per Feature

What is ICANotes?

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Key benefits of using ICANotes

● ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
● The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
● ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
● The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
● ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

In Person
Documentation
Live Online
Webinars
Videos

ICANotes pricing information

Value for money

4.2

/5

88

Price starts from

$

46

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ICANotes features

Functionality

4.0

/5

88
Total Features40 1 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Billing & Invoicing
Activity Dashboard
Reminders
Claims Management
Appointment Scheduling
Self Service Portal

Functionality contenders

ICANotes users reviews

Overall rating

4.2

/5

88

Positive reviews

76%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.57/10
Rating distribution

5

4

3

2

1

49

18

13

4

4

Pros
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.

LI

LENA I.

I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.

PG

Phil G.

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

GR

Gustavo R.

Cons
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.

MB

Melissia B.

I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.

DD

Deborah D.

I asked for that with this product but was denied, I should have recognized that as a red flag.

DH

Diane H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software for Mental Health Professionals

Reviewed 9 months ago

I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.

Pros

This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications.

Cons

It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using ICANotes for clinical practivce

Reviewed a year ago
Pros

ICANotes offers all the necessary features to document clinical notes and asessments and at the same time to be in compliance with regulatory mandates by insurance companies and the government.

Cons

A dasboard to track documented and unducumented sessions that would allow to track any undocumented session. Also,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A horribly misrepresented product

Reviewed 11 days ago

Regrettably I was sold a bill of goods. ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product offers, the integration with my existing credit card software was promised but after integration was useless and I reverted back to my old system anyway. Customer service was always available and helpful, but at the end I was charged for 2 months of access for using the program for just 2 weeks. They would not refund the 2nd month of charges because they do not refund for cancelations as a policy.

Pros

- the customer service was within the product and relatively immediate in response. This is helpful as you will need them a lot.

Cons

- ICANotes is noticeably slower relative to other EMRs and other computer programs. - There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message. - The actual look of ICANotes is grainy and unclear. It is a difficult program to look at throughout the day. - Scrolling is too fast. The windows...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE.

Reviewed 5 years ago

We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes...

Pros

The program does everything we need. All tasks can be completed with the features encompassed in the program.

Cons

Minor issues...... 1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone. 2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Finally, an EMR worth discovering!

Reviewed 5 years ago

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment...

Pros

I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons

A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

ICANotes FAQs and common questions

ICANotes has the following pricing plans:
Starting from: $46.00/month
Pricing model: Subscription
Free Trial: Available


ICANotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


ICANotes supports the following languages:
English


Yes, ICANotes has an API available for use.


ICANotes integrates with the following applications:
Waystar, ABILITY Network, AdvancedMD for Mental Health


ICANotes offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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