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ICANotes
4.0
(95)

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Better Notes, Less Typing.

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(8)

ICANotes Pricing, Features, Reviews and Alternatives

ICANotes product overview

Price starts from

155.30

Per month

Flat Rate

What is ICANotes?

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Key benefits of using ICANotes

? ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
? The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
? ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
? The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
? ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

ICANotes pricing information

Value for money

4.0

/5

95

Starting from

155.30

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ICANotes features

Functionality

3.9

/5

95

Total features

40

1 categories

Most valued features by users

HIPAA Compliant
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Records Management
Workflow Management
Self Service Portal

Functionality contenders

ICANotes users reviews

Overall Rating

4.0

/5

95

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.5/10
Rating distribution

5

4

3

2

1

50

19

15

4

7

Pros
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
Cons
There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.

Overall rating contenders

AE
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Arom E.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

From a medical director’s point of view I like this system

Reviewed 4 years ago

I’ve been using the system for over 10 years. I do strongly prefer it to systems that are not specific to mental health. It definitely helps me train clinicians that I hire and bring into our system.

Pros

The ease-of-use and it is very helpful to have the checkbox symptom. I like the ability to do electronics prescribing. The system of clicking buttons to insert text helps speed documentation.

Cons

Sometimes glitchy. At times it will slow down. These issues are not unique to this program and I have experience been with multiple other electronic medical record’s. P

KH
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KARA H.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ICANOTES GETS 5 STARS OF EVERY THING------ BEST PROGRAM

Reviewed 5 years ago

OUR RECORDS ARE HIPPA COMPLIANT, SUPPORT IS THE BEST EVER. IT IS A LARGE PROGRAM WITH MANY FEATURES. TUTORIALS ARE ON YOUTUBE AND CHAT IS AVAILABLE CONSISTENTLY WITH TRAINED PEOPLE WHO SPEAK ENGLISH WELL. IT IS UPDEATED AND IMPROVED ALL THE TIME.

Pros

IT IS UPDATED CONSISTENTLY. THE SUPPORT IS IMMEDIATE AND THOROUGH!! CHAT IA AVAILABLE ALL THE TIME. THEY SPEAK ENGLISH CLEARLY. THEY OFFER TRAININGS AND TUTORIALS AND CONSULTATION. THE SUPPORT PEOPLE ARE HELPFUL, KIND AND WELL TRAINED. THEY CAN DO REMOTE HELP ALSO.

Cons

No cons were added to this review

BH
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Brett H.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A horribly misrepresented product

Reviewed a year ago

Regrettably I was sold a bill of goods. ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product offers, the integration with my existing credit card software was promised but after integration was useless and I reverted back to my old system anyway. Customer service was always available and helpful, but at the end I was charged for 2 months of access for using the program for just 2 weeks. They would not refund the 2nd month of charges because they do not refund for cancelations as a policy.

Pros

- the customer service was within the product and relatively immediate in response. This is helpful as you will need them a lot.

Cons

- ICANotes is noticeably slower relative to other EMRs and other computer programs. - There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message. - The actual look of ICANotes is grainy and unclear. It is a difficult program to look at throughout the day. - Scrolling is too fast. The windows...

KG
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Kelly G.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ICANotes Reviewer

Reviewed 4 years ago

We've been using ICANotes for almost a year. I excitedly tell everyone who works in this field (SUD Residential) to check out ICANotes very reasonably priced program. We love the tech support, the video instructions on youtube and the ease of the software's use. The program is the easiest I've seen. Being a nurse-I've used many different software programs too!! We love ICANotes and have nothing but great reviews to give to the software program!!

Pros

Technical support, instructional video tutorials, ease of use.

Cons

It's a remote desktop connection (for us) and I'm unsure if that matters to some people. We have NO COMPLAINTS....this program is awesome.

Vendor response

Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

JR
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Jared R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent Platform for Integrated Care Practice

Reviewed 7 years ago

ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform...

Pros

No pros were added to this review

Cons

No cons were added to this review

ICANotes FAQs

Q. What type of pricing plans does ICANotes offer?

ICANotes has the following pricing plans:
Starting from: $155.30/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of ICANotes?

ICANotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does ICANotes support?

ICANotes supports the following languages:
English

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Q. Does ICANotes support mobile devices?

ICANotes supports the following devices:
Android, iPad

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Q. Does ICANotes offer an API?

Yes, ICANotes has an API available for use.

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Q. What other apps does ICANotes integrate with?

ICANotes integrates with the following applications:
Waystar, Ability Network, AdvancedMD for Mental Health

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Q. What level of support does ICANotes offer?

ICANotes offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat

See alternatives

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