ICANotes vs Zoobook EHR

SimplePractice

TheraNest

TherapyNotes, LLC

Valant EHR Suite

Kipu

BestNotes

Compare ICANotes and Zoobook EHR based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TheraNest is a practice management and therapy notes tool that allows users to keep track of health records and manage payment processing

Join thousands of behavioral health practices relying on Valant to save time, boost reimbursement, and improve patient outcomes. Put growth into your practice with an all-in-one EHR built for behavioral health Out Patient and IOP/PHP.

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive.

With an intuitive, chart-centric workflow, ICANotes is the only fully configured EMR software for behavioral health, therapy, psychiatry, and addiction treatment. Our robust behavioral health content engine and customizable menu-driven templates reduce the time you spend documenting patient care

Access Controls/Permissions

Activity Dashboard

Appointment Management

Appointment Scheduling

Billing & Invoicing

Calendar Management

Care Plan Management

Case Notes

Charting

Claims Management

Claims Scrubbing

Clinic Interoperability

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Customizable Forms

Customizable Reports

Customizable Templates

Decision Support

Document Management

Drug Reference Database

E-Prescribing

Electronic Payments

Electronic Signature

EMR/EHR

For Group Therapy

For Mental/Behavioral Health

For Psychiatrists

For Substance Abuse Therapy

Forms Management

HIPAA Compliant

Historical Reporting

In-Patient Management

Initial Assessments

Insurance Eligibility Verification

Invoice Management

Lab Integration

Live Chat

Medical Billing

Medication Alerts/Warnings

Medication Management

Multi-Location

ONC-ATCB Certified

Outcome Assessment Tools

Patient Communications

Patient Portal

Patient Records Management

Practice Management

Prescription Management

Reminders

Reporting & Statistics

Reporting/Analytics

Revenue Management

Role-Based Permissions

Scheduling

Search/Filter

Secure Messaging

Self Service Portal

Telemedicine

Teletherapy

Template Management

Therapy Notes

Third-Party Integrations

Treatment Planning

Workflow Management

ICANotes

Web-based

Windows

APRN

I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.

My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.

Psychiatrist 

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.

The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

owner

I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.

Licensed Clinical Social Worker/Private Practice

I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session.

Clinical Social Worker

They seemed clueless of how to  transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.

CEO, Owner

I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.

Mental Health Therapist

They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.

Therapist

My experience has been extremely positive. I cannot recommend it enough.

Office Manager

I asked for that with this product but was denied, I should have recognized that as a red flag.

Psychologist

Top level management will respond if you ask. I think one of the best features is that you can access it from any computer with an internet connection, at no extra cost.

It has been extremely frustrating to use this product.

Lead Mental Wellness Counselor

ICANotes makes it easy to find clients and enter their note and demographics. I find spell check is helpful.

There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.

Customer support and how robust the program is.

Overall it is a decent software platform. I have been able to create quality notes with the click of a mouse.

ICANotes screenshot: ICANotes is chart-centric. This is a sample Chart Face providing an overview of important patient information.

ICANotes screenshot: The billing module is easy to navigate.

ICANotes screenshot: Comprehensive clinical content is organized in logical menu-driven templates.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Kipu empowers multi-provider and enterprise facilities specializing in SUD and behavioral health to operate efficiently with a comprehensive cloud-based platform that includes EMR, CRM, and RCM solutions.

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Zoobook offers cloud EHR and practice management software for mental health facilities, behavioral health facilities, psychiatry practices, addiction treatment centers, solo practitioners

Employee Management

Meaningful Use Certified

Multi-Provider Practice

Order Entry

Progress Notes

Zoobook EHR

I am very pleased with the excellent client/customer support. Zoobook is a robust EMR an is a wonderful value for the cost.

Co-Occurring Clinical Supervisor

Working with [sensitive content hidden. Has been a pleasure; he is qualified, intelligent, and an excellent support member.

It was great, especially when they implemented the recurring meeting process and the follow-up to ensure everything is okay. They always ask if you have suggestions to improve their system.

The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively.

Mental Health Administrator

What I like most about Zoobooks is the great customer service. The program is easy to use.

Director of Client Services

We have been able to take advantage of many of the aspects already on the platform and expand them for our use. Support is quick and responsive to our needs.

Intake Coordinator

Their support team is fantastic. I have never emailed them without receiving a very fast reply, and they do exactly what I want.

Business Director

I can say I love this system after receiving full training. I also tell my staff that if they have an issue, they should get back to the Support Team, who will help and train them if needed.

Peer Supervisor

I appreciate the entire system; it offers many features and is easy to use. They have done a really good job.

Mental Health Case Manager

Overall experience was great and would definitely recommend.

Director

The team was ineffective until he came on board.

Owner

I consider this to be one of the best investments I have ever made.

Executive Director

Working on the module management that is no longer an option for me.

QA coordinator

Is difficult to navigate, reports are no clear, and some time is a slow process.

Medical Director

It is less complex and hence sometimes hard to document complex clinical cases.

Counselor Intern 

This software is user-friendly​, easy to maneuver and simple.

Clinical Director

Easy to use, create and navigate, and its integrated.

QA/QI Training Director

Solved integrated more employee expirations dates to alert us to maintain consistent credentialed documents.

ICANotes vs Zoobook EHR Comparison (2026)

ICANotes

Zoobook EHR

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives