Liine vs Fathom

Gong.io

Fireflies

CallRail

Casetext

Otter

Compare Liine and Fathom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

CTM is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Casetext is a cloud-based legal research platform which helps lawyers, private practitioners and attorneys compose legal documents, perform sentence-based parallel research, add citations to arguments, and organize case information on a centralized portal. Features include natural language processing, CARA A.I., case summary database, machine learning capabilities, reporting, and more.

AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Notifications

Appointment Management

Auto-Dialer

Automatic Call Distribution

Autoresponders

Business Process Automation

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Caller ID

Campaign Analytics

Campaign Management

Campaign Tracking

Channel Management

Chat/Messaging

Commenting/Notes

Commission Management

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Conversion Rate Optimization

Conversion Tracking

Customer Database

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Extraction

Data Import/Export

Drag & Drop

Email Marketing

Email Tracking

Engagement Tracking

Event Triggered Actions

For Healthcare

For Sales Teams/Organizations

Forms Management

Goal Setting/Tracking

HIPAA Compliant

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Notifications

Lead Nurturing

Lead Qualification

Lead Segmentation

Leaderboards

Live Chat

Machine Learning

Marketing Automation

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Natural Language Processing

On-Demand Recording

Online Forms

Opportunity Management

Patient Communications

Patient Engagement

Patient Management

Performance Management

Performance Metrics

Pipeline Management

Predictive Dialer

Process/Workflow Automation

Prospecting Tools

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Liine

Linux

Web-based

Windows

Marketing Director

Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing.

Office Manager

The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.

Social Media Coordinator

It was integrated fairly easy and has been helpful with our events that we schedule for. Customer service is great.

President

The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed.

Practice Manager

The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.

Cosmetic Coordinator

I do really enjoy using Liine. I believe it's a great training tool and helps to create consistency and structure within a call.

Inside Sales Specialist 

When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience.

Physician /Practrice Owner 

The fact  that it  allowed  them  to  guide  me  to  improve  my  performance  in lead  generation  and  provided statistics to  allow  me  to  make  changes  to  help  generate  revenue.

Patient Care Coordinator 

The interface is very user friendly. Your most important info is right there in front.

Inside Sales

Easy to navigate, quick support, and everyone is so kind and helpful.

Owner

Though petty I get lost in some of the integration.

office manager

The support team is always ready for action. I have found this software extremely useful for improving efficiency and productivity.

Director of Communication

They also have an amazing team that is quick at responding to you via email or liine chat support.

I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis).

Facilities Manager

There is no end user access to make changes to the VRs hosted on the Liine system.

Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters.

CRM Manager

Limited options for selecting marketing channels in form flow.

Managing Partner

Liine helps identify issues at your front desk that can be costing a medical practice both time and money.

Liine screenshot

Large Enterprises

Mid Size Business

Small Business

Fireflies.ai is a cloud-based platform that helps businesses capture video, slides, and screen shares during calls while also generating a transcript of the conversation.

Otter is a transcription software designed to help businesses generate notes for meetings, interviews, and lectures through voice dictation or file transcription. The AI-enabled solution allows organizations to record, organize, and save voice notes and interactions in a centralized repository.

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Action Item Tracking

AI/Machine Learning

Alerts/Escalation

Annotations

Automatic Transcription

Call Management

Chat Transcript

Chatbot

Code-free Development

Collaboration Tools

Conferencing

Configurable Workflow

Conversation Intelligence

Data Entry

File Sharing

Meeting Management

Meeting Notes

Multi-Language

Notes Management

Playback Controls

Predictive Analytics

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

Search/Filter

Sentiment Analysis

Single Sign On

Speech Recognition

Speech-to-Text Analysis

Task Management

Templates

Third-Party Integrations

Timecoding

User Management

Video Conferencing

Fathom

It is simple to use and the notes I get back are wonderful, useful and actionable. Customer support has been amazing, very responsive.

Founder

The new notes feature where you can change the format of the notes entirely with a click of the button (change templates) is outstanding. And the Zapier integration is great.

Consultant

Easy to turn off if not appropriate to record that particular Zoom call. The transcription process is amazing and even picks up soft-spoken individuals and those who may have a strong accent.

Executive Director

Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.

I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.

User Experience

Effortuiously recorded meetings created quick and easy-to-digest summaries and allowed me to share recordings with clients in one click. It seems so obvious, and yet it's so brilliant.

Liine vs Fathom Comparison (2026)

Liine vs Fathom Comparison (2026)

Liine

Fathom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives