Mend vs Updox

Zoom Workplace

Doxy.me

TuCalendi

eFax

Medsender

Big Data MPI

Compare Mend and Updox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

TuCalendi automates appointment scheduling for businesses and teams, helping eliminate back-and-forth emails. Integrates with popular tools like Google, Stripe, PayPal, HubSpot or  Zoom. Offers multilingual booking pages, Round Robin for team management, and advanced analytics with the Pro Plan.

Utilizing the most advanced MPI technology and a unique 4-layer approach simplifies implementation and guarantees <1% duplication rate

Achieve single-digit no-show rates and 90+% patient engagement powered by A.I. AI no-show and cancellation predictors, reminders, telemedicine, automated patient payments, digital forms, and scheduling.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Bill Payment

Billing & Invoicing

Calendar Management

Calendar Sync

Call Reminders

Care Plan Management

Care Summaries

Charting

Chat/Messaging

Client Database

Confirmations/Reminders

Contact Database

Customer Database

Customizable Branding

Customizable Forms

Document Management

Drag & Drop

EHR-Agnostic

Electronic Signature

Email Reminders

EMR/EHR

File Sharing

For Medical Purposes

Group Scheduling

Health Record Access

HIPAA Compliant

Historical Reporting

Initial Assessments

Intake Management

Lab Results

Live Chat

Medical Billing

Messaging

Mobile Access

Multi-Language

Multi-Location

Multi-Physician

Multi-Provider Practice

Multiple Appointment Types

No-Show Tracking

On Call Scheduling

One-to-One Messaging

Online Booking

Online Forms

Online Payments

Online Scheduling

Onsite Registration

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Processing

Payment Reminders

Physician Management

Physician Scheduling

Practice Management

Prescription Renewal

Real-Time Reporting

Recurring Appointments

Reminders

Remote Treatment Planning

Reporting & Statistics

Reporting/Analytics

Rescheduling

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

Surveys & Feedback

Task Management

Telemedicine

Therapy Notes

Third-Party Integrations

Treatment Planning

Two-Way Audio & Video

Video Conferencing

Video Consultations

Virtual Meetings

Virtual Waiting Room

Waiting Time Tracking

Website Integration

Mend

Android

Web-based

iPad

iPhone

medical assistant

It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.

Project Manager

Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Branch Manager

Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.

They are immediate and they are knowledgeable. They made me comfortable to maneuver through the system and were friendly.

Medical Scribe

It is very easy to set up. The video quality is great when it wants to connect.

Treatment plan coordinator

I like that is very easy to use, it has so many tools that are helpful to our virtual consultations.

Nutritionist

User friendly, revenue growth and better results because of reduced absences to consultations.

Therapist

So far the experience has been great and I enjoy meeting with my clients from home.

Therapist 

Excellent customer service. Mend shows you the strength of both your internet connection and your clients internet connection.

V good value easy to use good icon responsive software website.

No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).

Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.

nurse

User friendly, easy to navigate, customer service is responsive.

Counselor

It has been easy to use and helped me connect with a really great therapist.

counselor

Often when I am on a call with a client, we have been cut off or the call is dropped, I am not sure if this is due to Mend or just their internet connections.

Media Coordinator

It's been a good tool to connect with my therapist.

Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money.

Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modes

Mend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of care

Mend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings

Mend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees

Mend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows

Mend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device

Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time

Mend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation

Mend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels

Mend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support

Mend screenshot: Requiring no special software or installation, patients need only click a link from a text message or an email to connect

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

eFax is an online fax service which allows companies to send and receive faxes via email on their computer, tablet, and smartphone. eFax Protect, our highly encrypted online fax plan provides a comprehensive solution for businesses seeking both compliance and security in their fax communications.

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

Medsender is a document management and file-sharing software designed to help businesses in the healthcare and insurance sector share documents via fax, email, and text messages. The HIPAA compliant platform enables administrators to share encrypted protected health information (PHI) with relevant personnel in real-time.

Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more.

Communication Management

Customizable Templates

Digital Signature

Electronic Payments

Fax Management

Multi-Channel Communication

Patient Communications

Softphone

Updox

Windows

Very great experience and I love the user interface. A very affordable recommendable software.

Office Manager

We have been using Updox for our faxing and reminder messages for some time and have really enjoyed it. We appreciate the Updox team and how they have always been very responsive and supportive.

APRN

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

RN Triage

Inability to use a referral providers cover sheet or "loose" records to upload into UPDOX.

Revenue and office management 

I like how it it is user friendly and it has help out office work flow tremendously.

The ease of accessing the video directly from the patient’s profile in practice fusion is wonderful. The video visits usually run smoothly.

It has been very easy to use...overall very positive experience.

MANAGER

With the flag system it has it makes it easy to assign incoming faxes to correct person. Love that you can fax from here as well.

Physician

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Outreach Counselor

Updox is fantastic, quick, and highly dependable. I can’t believe there are people who still fax.

Medical Director

Very easy set-up, integrated with our EHR and user-friendly platform. We have been using the Video chat from Jan 2020 and our overall experience have been only positive so far.

Struggling with updating in real time with EMDS and Updox. No solution has been found at this point.

Horrendous customer service. No appreciation for customer’s time.

IT Professional

When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

Updox Video Chat allowed us to still treat our patients that did not want to get out during this Covid crisis whether is was just fear, or they were sick and running fever.

owner

Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times.

Mend vs Updox Comparison (2026)

Mend

Updox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives