Mend vs Updox

Zoom Workplace

Doxy.me

TuCalendi

eFax

Medsender

Big Data MPI

Compare Mend and Updox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads.

Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Billing & Invoicing

Bill Payment

Calendar Management

Calendar Sync

Call Reminders

Care Plan Management

Care Summaries

Charting

Chat/Messaging

Client Database

Confirmations/Reminders

Contact Database

Customer Database

Customizable Branding

Customizable Forms

Document Management

Drag & Drop

EHR-Agnostic

Electronic Signature

Email Reminders

EMR/EHR

File Sharing

For ABA Industry

For Medical Purposes

Group Scheduling

Health Record Access

HIPAA Compliant

Historical Reporting

Initial Assessments

Intake Management

Lab Results

Live Chat

Medical Billing

Messaging

Mobile Access

Multi-Language

Multi-Location

Multi-Physician

Multiple Appointment Types

Multi-Provider Practice

No-Show Tracking

On Call Scheduling

One-to-One Messaging

Online Booking

Online Forms

Online Payments

Online Scheduling

Onsite Registration

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Processing

Payment Reminders

Physician Management

Physician Scheduling

Practice Management

Prescription Renewal

Real-Time Reporting

Recurring Appointments

Reminders

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Rescheduling

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

Surveys & Feedback

Task Management

Telemedicine

Therapy Notes

Third-Party Integrations

Treatment Planning

Two-Way Audio & Video

Video Conferencing

Video Consultations

Virtual Meetings

Virtual Waiting Room

Waiting Time Tracking

Website Integration

By industry, Mend reviewers are most commonly professionals in hospital & health care (16%). The most frequent use case for Mend cited by reviewers is telemedicine (44% of reviewers).

Users and use cases

Mend is a telemedicine solution offering key features such as video conferencing, appointment management, mobile access, confirmations/reminders, appointment scheduling, and HIPAA compliance, among others.

Mend

Web-based

Android

iPad

iPhone

Basic

patient

It connects me and my provider for appointments and provides educational/informative videos while I am waiting.

Analyst

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation

Advanced Rolfer

This was a requirement with my shift into Highmark’s Complete Blue Pro Premier plan , due to the constancy of my work travel the Zoom meeting was the best option.

I like the ability to test your connection/audio/video prior to visit.

Home maker

I only feel that having a short text or note to take away would be a helpful addition.

I write novels and still hope one day someone will read them.

Sometimes my internet connection or hers interrupts us, but even if I cannot see her and she cannot see me, we talk things through.

Deli clerk

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Chief Handyman for my wife

Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.

Retired School Improvement Specialist

She gave us practical steps to take to improve our health and wellness.

Mobile Notary

I like being able to have an appointment  wherever I happen to be at that moment; in the car, at home, etc.

Direct Support Personnel

I'm still going through early grief after the shock. But Mend therapy helps me embrace the joy and love of Honolulu even as I'm enfolded by brother's sudden death.    

Project Manager

I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room.

XxxxxxxxxX

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Patient

It has been amazing for me to keep attending my mental health appointments.

Reverend

Was professionally scheduled, accurately timed, very thoroughly reviewed many health components and issues.

Retired

Very thorough with health questions and offered to contact cardiologist for me.

Operations

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Sales and marketing

I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Had to ask the nurse to repeat herself several times because of the audio quality issues.

Service Technician

Answered all my questions and explained the different processes we needed, iltimately saving me time and money.

Child nutrition warehouse

The way she explained everything on that my ct scan

The viewing screen doesn’t expand to a full screen dimension.

Human Resource Specialist

On time, the one on one visit, the virtual appointment work well with my schedule

Agent

Maybe all the paperwork you have to do before every session, but that is a minor inconvenience.

Food runner

Works well for what is needed, connection quality is better than I've experienced in Teladoc

Health

Sometimes the telehealth appointments don’t sync.

OR RN

I like the fact that they accept my insurance in addition to my membership payment.

Retail

It’s easy to use and it helps for when I can’t come in.

Trust and clear communication are not disrupted by intermittent outages.

Attorney

Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Sole proprietor/ House leaner

Its like a housecall,but on your phone,it's very convenient and hassle-free,and everybody was so helpful,sympathetic to my needs and punctual so from appointment setting to seeing a Dr. 4 hrs and it's all over and prescription is sent to my pharmacy,now if I could only get the pharmacy to deliver I'd be all set!

owner

must upgrade was not equal in terms of my running iOS

Videographer

I was able to take away information that I can put to work immediately.

Unemployed

It's efficient to use and I get enough reminders that I don't forget to log on to do the pre-work for my appointment.

Administrator

When I hit the wrong "go back" button and loose my video.

Production Manager

from the person who took my call, the assistant to the doctor and the doctor. When you feel so rotten, it's nice to have people with a smile and kindness.  

No coodies to pickup and privacy of my own environment.

Custodial Coordinator

The only issue we had; was that the camera froze while talking.

user

each link in the chain knows their purpose and works hard to make me feel comfortable with my visit.

Teacher

Hours of availability helps with my busy schedule.

Medical Assistant

Provider attentiveness and good camera and microphone accessibility.

General Clerk III

She was very open and to the point giving stradegirs and coping mechanisms to deal with the issues at hand

Chief Creative officer

Getting clocked out of of registering and needing chat assistance

Mend vs Updox Comparison (2026)

Mend

Updox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives