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Cloud-based HIPAA compliant telemedicine solution

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Updox Pricing, Features, Reviews and Alternatives

Updox FAQs

Q. What type of pricing plans does Updox offer?

Updox has the following pricing plans:
Starting from: $49.00

These products have better value for money


Q. Who are the typical users of Updox?

Updox has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Updox support?

Updox supports the following languages:
English


Q. Does Updox support mobile devices?

Updox supports the following devices:
Android, iPad, iPhone


Q. Does Updox offer an API?

Yes, Updox has an API available for use.


Q. What level of support does Updox offer?

Updox offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat

Updox product overview

Price starts from

49

What is Updox?

Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

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Starting from

49

Free plan
Free trial
Pricing range

Starting from

35

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Updox pricing information

Value for money

4.1

/5

112

Starting from

49

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Updox features

Functionality

4.1

/5

112

Total features

32

7 categories

Most valued features by users

HIPAA Compliant
Reminders
Appointment Management
Document Management
Third-Party Integrations
Scheduling
API
Appointment Scheduling

Functionality contenders

Updox users reviews

Overall Rating

4.2

/5

112

Positive reviews

78

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

68

19

9

8

8

Pros
Very great experience and I love the user interface. A very affordable recommendable software.
We have been using Updox for our faxing and reminder messages for some time and have really enjoyed it. We appreciate the Updox team and how they have always been very responsive and supportive.
The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.
Cons
Inability to use a referral providers cover sheet or "loose" records to upload into UPDOX.
Struggling with updating in real time with EMDS and Updox. No solution has been found at this point.
Horrendous customer service. No appreciation for customer’s time.

Overall rating contenders

AB
AvatarImg

Andrew B.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most pragmatic approach to instant secure video chat I know of

Reviewed 4 years ago

I have used every form of telemedicine video connection in the industry and this is without question the single most pragmatic way to engage anyone instantly for efficient virtual care

Pros

It is tied to a clinical address book, and easily escalated text messaging with patients or other colleagues, or anyone really. The key to video chat is making sure that the event happens when expected, there are no unnecessary delays on either end, and that getting people involved is tied to messaging communication, which is far more of a foundation than any video chat process itself

Cons

Would like the ability to make a phone call out to invite in a translator or third party, same for a group video chat. But I know that is being worked on anyway

JM
AvatarImg

Joyce M.

Alternative Medicine, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great streamlined service

Reviewed 3 years ago

This software has made my day-to-day life so much easier and efficient. Being able to fax a load of documents with a couple of clicks makes all the difference. No paper mess.

Pros

What I like most is the ability to send all the documents that I need to fax for the day over to this software, while Updox keeps it organized and in order, easy to view and classify and send with just a couple of clicks. This software also makes it easy to double-check your work and not deal with all the paper mess. The integration to our medical software was easy and simple and troubleshooting anything with the company is always accessible.

Cons

The only feature I dislike is the contacts system. Making a new contact or cleaning up your contact list should be simpler than it is now.

CT
AvatarImg

Chelsea T.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Integrates with Practice Fusion, but do your research and know what you are getting into.

Reviewed a year ago

Overall I would not recommend unless you use Practice Fusion (since there are no other options). I feel there are many better options out there if your EMR integrates with them. Once you sign with them you are locked into a 1 year contract (for all agreed upon features) so be sure to do your research and proceed carefully.

Pros

The customizable patient forms are great and overall the system is easy to use. The customizable automatic patient appointment reminders are great for us and being able to track the specific date and time they were sent is a huge bonus. The main reason we went with them is due to them being the only program currently that integrates with Practice Fusion.

Cons

Their broadcast feature is not HIPAA compliant since you can not control specifically who it is sent to ( just broad groups) and is limited to very few characters. The HIPAA secure text is ridiculous where you can not use page breaks so everything bunches together into a giant paragraph and we are frequently getting spam messages through the numbers they use for it. The Video chat feature frequently...

SH
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SARAH H.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, processes quickly, simple presentation.

Reviewed 6 years ago

Easy fax/uploading processing

Pros

I love being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows us to process them as they come in and send them where they need to go. It's nice to be able to send faxes quickly and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Cons

I wish that the system was a little more intuitive as far as what types of documents are within the inbox. We have many people using the software, so at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I also don't like the inbox feature, It doesn't seem to have much use. It would be great if documents could be faxed directly to that inbox or emailed.

Vendor response

Hi Sarah, thank you so much for your review! We appreciate the feedback and are glad we make it easier to fax electronically both quickly and accurately. Thanks for Updoxing!

DM
AvatarImg

Debra M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Updox took my practice to the next leel

Reviewed 4 years ago

I am able to receive faxes directly to my computer. If they are concerning a patient they can be integrated right into their chart on Practice Fusion. Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

Pros

Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my computer. It is easy to send reminder message to patients about appointments. It is easy to text patients when you can not reach them by phone The new features that were added work great especially since much of my practice in the last 3 months has been on line due to COVID 19.

Cons

If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes.

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