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Updox
5
68
4
20
3
10
2
9
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based HIPAA compliant telemedicine solution
Table of Contents
Is this product right for your business?
Find out with a
Updox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Updox overview
What is Updox?
Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.
Updox allows organizations to communicate with patients and team members via SMS or video chat as well as attach media, forms, or documents according to individual requirements. Users can collaborate with remote team members, maintain a staff and patient directory, and communicate with colleagues via personal or public conversation rooms. Plus, professionals can utilize the broadcasting functionality to send targeted messages to specific patients and remind them about upcoming physical examinations, checkups, immunizations, and more.
Updox comes with an application programming interface (API), which helps organizations integrate the solution with several third-party electronic health record (EHR) systems. The electronic fax system helps users send, receive, and store documents, define access permissions, and assign tasks among team members.
Starting price
Alternatives
with better value for money
Pros & Cons
Patient Management
Messaging
Customer Support
Pricing
Refund Issues
Updox’s user interface
Updox review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.2
Customer support
3.8
Reviews sentiment
What do users say about Updox?
Users say Updox streamlines faxing, patient communication, and appointment reminders, helping them reduce paperwork and manage documents efficiently. They find it integrates well with many EHR systems, making workflows smoother, and appreciate its ease of use for both staff and patients, especially during telehealth visits. They report that messaging features are helpful for rapid, secure communication, and that the platform is generally user-friendly and simple to implement. Some indicate that support is responsive and setup is quick.
They feel pricing is high and often increases unexpectedly, and report frequent outages, bugs, and inconsistent customer service. They mention limitations in integration with some EMR vendors, issues with messaging character limits, and occasional delays in fax or appointment reminders. Some note that elderly patients may struggle with technology, and that customer support can be unhelpful or difficult to reach.
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Who uses Updox?
Based on 117 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Updox's key features
Most critical features, based on insights from Updox users:
All Updox features
Features rating:
Updox alternatives
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Updox integrations (4)
Integrations rated by users
We looked at 117 user reviews to identify which products are mentioned as Updox integrations and how users feel about them.
Integration rating: 4.6 (7)
“Cause patient data from Practice Fusion like patient medical history, charts and lab result synchronise directly with NueMD, reducing duplicated errors and entries.”
Freya G.
Administrative staff
Integration rating: 4.5 (2)
“importing documents, outgoing faxes”
Scott G.
physician
Integration rating: 1.0 (1)
“Actually the product is AdobeSign but it is not included in your list”
Fabrice R.
Contracts and Data Protection Specialist
Integration rating: 1.0 (1)
Updox customer support
What do users say about Updox customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Updox customer support.
A small group of reviewers mention Updox support responds quickly and resolves issues efficiently when contacted.
Certain users appreciate clear online instructions and friendly staff, making technical support accessible for less tech-savvy offices.
A significant portion of users report slow or unresponsive customer service, often struggling to get timely help.
Widely noted by reviewers, Updox support is described as unhelpful, lacking empathy, and difficult to reach for real-time assistance.
Support options
Training options
To see what individual users say about Updox's customer support, check out the review snippets below.
“Poor interaction with consumer support without empathy or compassion.”
Tom R.
CEO - Solo-Practice - Family Nurse Practitioner
“They make it very difficult to get real time customer service”
Saad K.
CEO
Updox FAQs
Updox has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. Does Updox support mobile devices?
Updox supports the following devices:
iPad, Android, iPhone
Q. What level of support does Updox offer?
Updox offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
