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Updox
5
68
4
20
3
10
2
9
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based HIPAA compliant telemedicine solution
Table of Contents
Is this product right for your business?
Find out with a
Updox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Updox overview
What is Updox?
Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.
Updox allows organizations to communicate with patients and team members via SMS or video chat as well as attach media, forms, or documents according to individual requirements. Users can collaborate with remote team members, maintain a staff and patient directory, and communicate with colleagues via personal or public conversation rooms. Plus, professionals can utilize the broadcasting functionality to send targeted messages to specific patients and remind them about upcoming physical examinations, checkups, immunizations, and more.
Updox comes with an application programming interface (API), which helps organizations integrate the solution with several third-party electronic health record (EHR) systems. The electronic fax system helps users send, receive, and store documents, define access permissions, and assign tasks among team members.
Starting price
Alternatives
with better value for money
Pros & Cons
Patient Management
Messaging
Customer Support
Pricing
Features
Updox’s user interface
Updox review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.2
Customer support
3.8
Reviews sentiment
What do users say about Updox?
Reviewers appreciate Updox for streamlining faxing, patient communication, and appointment reminders, allowing staff to work efficiently and remotely while reducing paper use. They find the software easy to use, with helpful integrations to EHR systems, and say it supports telehealth and improves patient engagement, especially during the COVID-19 pandemic. Some mention that customizable reminders and messaging features help reduce no-shows and simplify workflows.
Users report frequent issues with customer support, citing slow or unhelpful responses and frustration with contract terms. They feel the service is expensive, with unexpected price increases, and note occasional technical glitches, outages, and integration limitations.
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Who uses Updox?
Based on 117 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Updox's key features
Most critical features, based on insights from Updox users:
All Updox features
Features rating:
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Updox integrations (0)
Integrations rated by users
We looked at 117 user reviews to identify which products are mentioned as Updox integrations and how users feel about them.
Integration rating: 4.6 (7)
“Cause patient data from Practice Fusion like patient medical history, charts and lab result synchronise directly with NueMD, reducing duplicated errors and entries.”
Freya G.
Administrative staff
Integration rating: 4.5 (2)
“importing documents, outgoing faxes”
Scott G.
physician
Integration rating: 1.0 (1)
Integration rating: 1.0 (1)
Updox customer support
What do users say about Updox customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Updox customer support.
A small group of reviewers mention Updox support responds quickly and resolves issues efficiently when contacted.
Certain users appreciate clear online instructions and friendly staff, making technical support accessible for less tech-savvy offices.
A significant portion of users report slow or unresponsive customer service, often struggling to get timely help.
Widely noted by reviewers, Updox support is described as unhelpful, lacking empathy, and difficult to reach for real-time assistance.
Support options
Training options
To see what individual users say about Updox's customer support, check out the review snippets below.
“Poor interaction with consumer support without empathy or compassion.”
Tom R.
CEO - Solo-Practice - Family Nurse Practitioner
“They make it very difficult to get real time customer service”
Saad K.
CEO
Updox FAQs
Updox has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. Does Updox support mobile devices?
Updox supports the following devices:
iPad, Android, iPhone
Q. What level of support does Updox offer?
Updox offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
