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Credentials management software for healthcare organizations
Functionality
4.7
/5
25
Total features
30
2 categories
Modio Health features
Common features of Credentialing software
Vanessa G.
Medical Practice, 201-500 employees
Used daily for 6-12 months
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Overall, we are thrilled with Modio! The user friendly interface doesn’t require extensive training so we were able to jump in benefit from the functionality right away. Modio support has been amazing, they clearly welcome feedback and are constantly making improvements. The efficiency and productivity gained by using Modio invaluable. I highly recommend Modio for any size practice.
My favorite thing about Modio is the Tracking function. It allows for tracking a multitude of follow-up tasks complete with due dates, notes, and the ability to assign tasks to others. All of which are easily searchable and sorted by urgency. My second favorite thing are the reports. The report functions are thorough, versatile, and allow us to perform audits of every variety. We can compare payor lists between providers to discover network participation gaps, audit for missing information in provider profiles, track workflows/expierables, and much more. Performing these tasks prior to Modio was extremely time consuming because the info had to be gathered from a multitude of files rather than a centralized database.
My least favorite thing about Modio is that I cannot make immediate process adjustments as I discover them. Previously, we had no credentialing software whatsoever so when an insurance released a new version of a credentialing form, changed a fax number, or updated an email address… I could replace the form in our files and update our internal processes on the spot. Now, in order to have forms mapped...
Hey Vanessa - thanks for taking the time to leave us a review! We're happy to hear that OneView has made your lives easier. As for these specific functionalities, we hear you and understand where you're coming from. We're always working to improve OneView and so we can share this feedback with our team!
Amanda I.
Medical Practice, 51-200 employees
Used daily for 6-12 months
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The overall experience has been great! From the implementation to the customer service follow up, everyone on the Modio team I've worked with has been wonderful! The software has streamlined my department so much, and allows for transparency into the department.
The tracking steps and the alerts tools are the best feature of this system. It allows me to stay on top of the upcoming expiration's on everything from affiliations appointments to CAQH re-attestations. It allows me to have confidence in my credentialing skills, and for my providers to have confidence in me.
A small aspect I don't like about this software is I cannot search providers through the quick access in the "Documents" tab. Anytime I'm in the "documents" tab and want to go to another profile, I need to click on a separate tab, search the provider name and click on it. Or I can go back to "team". Both of these creates an unnecessary step to jump provider profiles.
Thank you for the wonderful review Amanda!
Julie B.
Medical Practice, 501-1,000 employees
Used daily for 2+ years
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Ease of use and very user friendly. I especially love he alerts tab that shows me all of my providers items that are set to expire. I can quickly run through it and get out my notices to the provider offices just with a click of a button.
Nothing at all, I chose this software as they had the most to offer and their customer support is excellent!!
Thank you for your stellar review Julie!
John G.
Civic & Social Organization, 11-50 employees
Used daily for 1-2 years
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Genuinely one of the best experiences I have had onboarding technology into our workflows.
I very rarely feel this way about software companies, but the customer service is beyond reproach. Even if the software were bad, this would make all the difference...and it is actually great tech as well. They ACTUALLY take feedback, they don't nickel/dime on training (in fact they are quite generous), they implement quickly... From a software standpoint, they drive efficiency in process, allow tracking and monitoring, document storage, workflow development...it is a really robust, but not overly complicated solution.
I would use this space to complain about functionality I want...but they have taken our feedback and implemented many of our requests. If I had to be critical, I would say it might be overwhelming if untrained...but they overcome that with great training/implementation and quite frankly the problems this software solves are inherently complicated to begin with.
Thank you so much for your review John!
Alainya D.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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The Customer Service, Support and Training I have received through the Implementation process has been outstanding!
The software is very user friendly and easy to navigate. It has so many features that have made such a huge difference already in my workflows. With managing multiple providers at different clinics, it helps me stay organized and on top of things. Best decision I've made in regard to time management and saving time with Credentialing!
At this time, I have no dislikes with this product.
Ellen A.
Used daily for 6-12 months
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The software is user friendly, the developers have the knowledge and willingness to go the extra mile to complete a new task with very quick turn around. We love the fact that we are not waiting for the request to be added to a list of items for the next update in 6 months or next time it comes out, they are done very quickly. We receive a note every 1 to 2 weeks notifying us of the updates or changes....
Some of the reporting was not exactly defined as I needed but has since been improved or provided for our group.
Thank you for your wonderful review Ellen!
Kiara O.
Health, Wellness and Fitness, 51-200 employees
Used daily for 1-2 years
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I believe this software is user friendly and accessible for everyone on the operations team. Multiple people can view what licenses are set to expire. This allows for the whole team to send our physicians friendly reminders to renew their licenses. We are also able to pull data such as home address and dob making it easy for us to see where our physicians are licensed and what states they reside in.
If all the licenses can automatically refresh each month that would be a game changer!
Thank you Kiara!
Verlie F.
Medical Practice, 11-50 employees
Used daily for 2+ years
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Great!
The alerts and reports are my favorite aspect of the software.
I can't think of anything that I don't like about the software.
Thank you Verlie for taking the time to leave us a stellar review!
Genevieve S.
Medical Practice, 1,001-5,000 employees
Used daily for 1-2 years
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Our experience has been awesome. From onboarding providers, Credentialing, document storage, customer service, I am impressed. All around an impressive Credentialing tool.
Intuitive and customer service is responsive to our request to customize for our program
Reports need to be cleaned up alot prior to sending
Thank you for the awesome review Genevieve!
Jaime H.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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My experience with Modio has been wonderful! The implementation process was so seamless and the customer service is incredible!
Prior to Modio, my team and I were working off of Google Sheets. Modio had made contracting and credentialing much more streamlined. It is so wonderful to have everything in one easy system.
I would like there to be drop downs in the tracking and have it easier to edit. The last step of the tracking is "contracting complete". Unfortunately, that is not always the case. I would like there to be an option to indicate a denial to assist in appropriate tracking and reporting.
Thank you Jaime for this awesome review and great feedback! We will definitely share this with our product team!!
Roger B.
Health, Wellness and Fitness, 201-500 employees
Used other for 6-12 months
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Very good product, presentation and support.
Very easy to use with tons of functionality. Allows great organization of records and alerts for upcoming deadlines. Has good reporting options.
Interface not yet completed with CAQH. When this gets done will be Fantastic.
Thank you Roger for that great review!!