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Docusign Logo
Docusign
4.8
(8.5K)

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Electronic signature & document approval software

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(67)

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Docusign Pricing, Features, Reviews and Alternatives

Docusign product overview

Price starts from

10

Per month

Per Feature

What is Docusign?

Docusign is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage agreements anytime, anywhere, on any device with trust and confidence.

Key benefits of using Docusign

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen Docusign as their preferred e-signature platform.
Docusign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
Docusign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by Docusign to provide a Fully ESIGN compliant process
Leverage Docusign's deep experience as the leading enterprise electronic service provider

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation
Videos

Docusign pricing information

Value for money

4.5

/5

8.5K

Starting from

10

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Docusign features

Functionality

4.7

/5

8.5K

Total features

70

5 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

Docusign users reviews

Overall Rating

4.8

/5

8.5K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.02/10
Rating distribution

5

4

3

2

1

6.7K

1.5K

200

22

34

Pros
I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.
And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.
I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.
Cons
Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.

Overall rating contenders

AA
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Angela A.

Systems & Data Manager

Financial Services, 51-200 employees

Review source

Overall Rating

Reliable and intuitive eSignature solution

Reviewed a year ago

Transcript

Angela: Hi, my name is Angela. I'm a systems and data manager, and I would give DocuSign a five out of...

BB
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Beth B.

Office Manager

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Safe and secure way to easily create send and sign important documents

Reviewed 3 years ago

Transcript

Beth C.: Hi. My name is Beth and I am an office manager. I give DocuSign five stars out of five, and...

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Jon S.

Real Estate, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easily get documents digitally signed with speed.

Reviewed a year ago

It's easy for me to set up contracts to sign. It's easy for other people to execute on their desktop or mobile devices. This makes getting contracts completed easy for everyone.

Pros

This product was easy to implement. It features a lot of drag and drop elements for uploading contracts/documents. Drag and drop signature fields make setting up the document for sending for digital signing very easy.

Cons

I don't really have any dislikes. Docusign does everything I want. There's a new "template" feature I need to learn about. I'm sure it's really good but will take a little time to set up.

SZ
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Samara Zuri K.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An easy and secure way to accede to Documents

Reviewed 6 months ago

We found that DocuSign is a better way to do the signing process. We find that it simplifies the process and minimize mistakes and gets documents signed with ease. Thanks God we paid for this convenience

Pros

I have always had an incredible experience with DocuSign. It's intuitive and user-friendly interface make it soo easy to use. DocuSign is the queen of conveniency since it increases efficiency and mobility for it is available in a mobile app and documents ratification can be done wherever whenever. Also it is secure and ensures that docs are safe from tampering through encryption and authentication features

Cons

DocuSign pricing is Abit expensive for businesses with volumes of documents for signing. Also it is not suitable for all types of documents and use cases

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Scott J.

Facilities Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Failure

Reviewed 7 months ago

Horrible, our business has lost thousands of dollars due to their failure, and they expect us to continue to pay thousands more for the contract they can't hold up their end on. It really is almost humorous how great customer service was initially and how fast and dramatically it changed once we signed the contract.

Pros

Initially it was a great product with great support...and then. We noticed as a company that our Job Quote closing rate fell dramatically. I started going through all of the sent quotes and noticed that a bunch of them were not even viewed by the customer. Which was weird since most of the customers were excited about receiving the quotes and ready to start their projects asap. When I started reaching...

Cons

Even though they can't hold up their end of the deal in delivering the quotes to customers, they refuse to let us cancel. We decided to go old school and send our quotes directly from our email and forgo the docusign route. Our acceptance rates have gone right back to where they were prior to using Docusign.

CW
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Chandra W.

Environmental Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuSign product review 2024

Reviewed 3 months ago

I have used DocuSign on several occasions for personal and professional applications. Each time it was easy to set up, define, send and receive. It is even easy to walk a first time user through the process on mobile devices and larger platform operating systems.

Pros

DocuSign is very user friendly and easy to learn.

Cons

DocuSign has advanced features that take a few minutes to learn and implement. Not really a con, just time consuming.

TM
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Tatiana M.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Favorite Signature Program.

Reviewed 6 months ago

Great program and idea, so helpful with getting contracts and other documents signed in real time.

Pros

The time stamps and verification make it great for legal documents and contracts. Being able to get the signature in real time helps to save time and money.

Cons

I would like it if a photo was taken of the person signing to help verify that this person signing is who they say they are and not just an email provided.

Docusign FAQs

Q. What type of pricing plans does Docusign offer?

Docusign has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Docusign?

Docusign has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Docusign support?

Docusign supports the following languages:
English, Portuguese, Spanish


Q. Does Docusign support mobile devices?

Docusign supports the following devices:
Android, iPad, iPhone


Q. Does Docusign offer an API?

Yes, Docusign has an API available for use.


Q. What level of support does Docusign offer?

Docusign offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

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