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Fusion vs HENO Comparison (2026)

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Fusion

HENO

Overview

Fusion is an EHR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

HENO is an all-in-one cloud-based practice management solution with integrated EMR, scheduling, billing, sales, reporting, and marketing tools. It is intended for use by occupational, massage, physical, and speech therapists and aids users in streamlining daily practice operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

722

340

300

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“I like the ability to pull forward, the objective section with the drop down box for adding activities, the ability to set automatic goal tracking based on data, and the visual of graphs.”

Carley M.

Occupational Therapist

“I have used Fusion since 2020 (our clinic let us start during the pandemic) and it made documentation SO much better, streamlined and being able to share info/ goals/ calendars from our prior system was a game-changer.”

Laura L.

Occupational Therapy Provider

“I wish there was an option on the schedule to move a whole day to a different therapist, and then also on the billing side if they covered for a therapist that we already pay for if there was a credit for them or discounts for employees working 4 days or less a month.”

Meagen M.

PTA

Pros

“All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template.”

Sharon H.

COO and PT

“Difficulty creating or editing templates.”

Kirsten C.

Physical therapist

“Fast customer service for IT issues.”

Kirsten C.

Physical therapist

Cons

“I don't like that you cant build your own forms for providers to use only that can be sent as intakes forms.”

Bridget M.

Owner

“Faxing coverpage that has signature already there and easier ability to see sent faxes; ability make personalized eval templates within the current membership & coding of non-timed codes, this really does not make sense for ST.”

Sierra C.

SLP

“Sending out reminder texts for appointments based one 1 reminder per hour of appointments means that our adults that may be getting 3 therapies across 2.5 hours get 3 reminders and they only read the last one and get confused on times.”

Raegan F.

Administrator

Cons

“We switched to HENO because we wanted the billing service and a robust system. While it is a robust system, we had a few issues that made it difficult to use at times.”

Lauren H.

Owner

“For example, they would call one of our payers and just take the standard answer they got instead of investigating whether what the rep said was actually true.”

Lauren H.

Owner

“Our business model changed to where we decided not to use insurance, and we realized we were paying for expensive software that we weren't even using 60% or more of its functionality. And just like [SENSITIVE CONTENT], when we approached the company to try and find a solution, asking if we could be released from the contract without refund, they said no, you signed a contract and you must pay the entire amount due for the entire term up front if you want to end your relationship with HENO.”

Ali M.

Owner/Administrator