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CounSol.com vs HENO Comparison (2026)

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CounSol.com

HENO

Overview

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

HENO is an all-in-one cloud-based practice management solution with integrated EMR, scheduling, billing, sales, reporting, and marketing tools. It is intended for use by occupational, massage, physical, and speech therapists and aids users in streamlining daily practice operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

49.95

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

830

630

182

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“There is a bit of a learning curve, but each subscriber receives a dedicated contact agent who is there by pone or email to answer any questions you have and resolve any problem.”

Randy S.

Professional Counselor

“Additionally, the range of tools and resources offered by CounSol has greatly enhanced our ability to manage client interactions and streamline our workflow. Whether it’s scheduling appointments, managing client records, or facilitating secure communications, everything has been seamless and efficient.”

Natalie K.

Owner

“I love that everything I need to run my business is in one place (patient info, scheduling, billing, legal paperwork, messaging, session/financial trends, internal notes, etc.); also, when I do have a question, my rep responds to my emails exceptionally quickly and thoroughly answers my questions/provides detailed info to address my issue.”

Kim O.

Clinical psychologist

Pros

“All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template.”

Sharon H.

COO and PT

“Difficulty creating or editing templates.”

Kirsten C.

Physical therapist

“Fast customer service for IT issues.”

Kirsten C.

Physical therapist

Cons

“You have to click into each note to see it, meaning it's hard to scroll adn see details.”

Madeline T.

Licensed Professional Counselor

“I find it cumbersome to create the client forms, internal forms, printed assessments.”

Stefanie G.

Licensed Clinical Social Worker

“So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, [sensitive content hidden], my customer rep to walk me through whatever it is.”

Suzie S.

Licensed Mental Health Therapist, Certified EMDR Counselor

Cons

“We switched to HENO because we wanted the billing service and a robust system. While it is a robust system, we had a few issues that made it difficult to use at times.”

Lauren H.

Owner

“For example, they would call one of our payers and just take the standard answer they got instead of investigating whether what the rep said was actually true.”

Lauren H.

Owner

“Our business model changed to where we decided not to use insurance, and we realized we were paying for expensive software that we weren't even using 60% or more of its functionality. And just like [SENSITIVE CONTENT], when we approached the company to try and find a solution, asking if we could be released from the contract without refund, they said no, you signed a contract and you must pay the entire amount due for the entire term up front if you want to end your relationship with HENO.”

Ali M.

Owner/Administrator