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PetsApp vs Instinct Science Comparison (2026)

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Good recommendations?

PetsApp

Instinct Science

Overview

PetsApp is a veterinary client communication, marketing and patient management platform built by vets for vets.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

4.9

238

217

Value for money

Ease of use

Features

Customer support

97%

would recommend this app

Pros

“After the initial set up and training, we (the clinic) have a free reign on how we set up campaigns/promotions/reminders/appointment requests. ”

Louise R.

Practice Manager

“Ease of use, effective way to communicate with clients without them having to ring the practice, only allowing messages to be marked as "Read" once they're actioned by a staff member so they don't get missed.”

Jack J.

Senior Receptionist & VIP Club Administrator

“Its easy to use, training for new staff is simple and it is also great for customers, we have printed stickers to give out for clients not using pets app which links right up to sign up!”

Lucy B.

Branch Manager

Pros

“We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening”

Kelsey O.

RVT

“Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. ”

Michelle W.

CEO

“The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.”

Ares A.

RVT

Cons

Not enoughreviews yet

Cons

“Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.”

Megan M.

ICU and ECC CVT

“The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.”

Jonah W.

Veterinarian

“Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.”

Amber S.

Vetereinarian