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Phreesia vs Luma Health Comparison (2026)

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Phreesia

Luma Health

Overview

Give patients the power to self-schedule or request appointments from their own device anytime, anywhere with Phreesia’s appointment scheduling tools. The Phreesia platform allows patients to click to schedule an appointment on your website or anywhere a link can be shared.

Luma Health offers a patient success platform designed to help businesses unify and automate patient journeys for healthcare organizations. The platform provides a comprehensive suite of tools to streamline patient access, retention, referrals, scheduling, waitlist management, and feedback. It can be integrated with all major electronic health record (EHR) systems, enabling bidirectional data exchange and a seamless patient experience.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

170

104

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“During the sales process, we were told it would answer patient calls and schedule appointments in real time while the patient remained on the phone.”

Daniel P.

Chief Operating Officer

“In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms.”

Joseph K.

SVP CRO

“the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. ”

Katherine G.

Pros

“Luma easily confirms, reschedules and cancel appointments, saving front desk staff so much time to do other tasks”

Taylor C.

Ophthalmic technician

“Pur patients love being able to confirm, reschedule or cancel appointments without having to call into the office and it saves them time.”

Taylor C.

Ophthalmic technician

“I tried over 6 times to pre-register my father for an appointment, both on my newer model iPhone and on several different browsers on my desktop.”

David C.

Website Designer

Cons

“They claimed they could have patients fill out information that would automatically populate the appropriate place on athena software but in fact they only produced a pdf file that did not populate the discrete data needed to be useable in athena. ”

TED F.

president

“My least favorite thing about Phressia, is every single time I go to the doctor who uses this software, it requires me to literally re go through every security question.”

Sarah W.

Medical Assistant

“After signing the contract, and during the implementation process we learned that functionality was not actually available for our athenahealth integration.”

Daniel P.

Chief Operating Officer

Cons

“They tend to get overwhelmed with responding to text messages to confirm and or cancel.”

Taylor C.

Ophthalmic technician

“Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups.”

Bahar F.

Senior lead security solution Architect

“My least favorite thing about Luma Health is the inconvenience with rescheduling patients. Or how some patient's don't get reminders.”

Sarah F.