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A better, more engaging healthcare experience

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Phreesia Pricing, Features, Reviews and Alternatives

Phreesia FAQs

Q. What type of pricing plans does Phreesia offer?

Phreesia has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Phreesia?

Phreesia has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Phreesia support?

Phreesia supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Vietnamese


Q. Does Phreesia offer an API?

No, Phreesia does not have an API available.


Q. What level of support does Phreesia offer?

Phreesia offers the following support options:
Phone Support, Email/Help Desk, Chat

Phreesia product overview

What is Phreesia?

Phreesia gives healthcare organizations a suite of applications to manage the patient intake process. Our innovative SaaS platform provides a modern, convenient experience, while enabling healthcare organizations to optimize their staffing and enhance clinical care. It engages patients throughout their care journey—from intake to payments to post-visit to between visits—giving your team more time to do what matters most.

Key benefits of using Phreesia

Create a Phreesia solution to meet your unique operational, clinical and financial needs

Registration
· Mobile
· Virtual visit
· In-office

Revenue Cycle
· Flexible payment options
· Insurance verification
· POS payments and more

Appointments
· Self-scheduling
· Online appointments
· Automated schedule management
· Referrals and more

Clinical Support
· Clinical screening tools
· Vaccine management
· PROs for 25+ specialties and more

Patient Activation
· Two-way patient chat
· Targeted patient outreach
· Patient satisfaction surveys and more

Analytics
· Data and reporting analytics across all applications

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

Webinars
Live Online
In Person
Documentation

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Phreesia logo

Phreesia

4.3
(137)
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(2.6K)

Starting from

ic-pricetag

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Free plan
Free trial
Pricing range

Starting from

29

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
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Why am I seeing this?

Phreesia pricing information

Value for money

4.1

/5

137

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Phreesia features

Functionality

4.2

/5

137

Total features

63

8 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Reminders
Patient Records Management
Appointment Management
Scheduling
Third-Party Integrations

Functionality contenders

Phreesia users reviews

Overall Rating

4.3

/5

137

Positive reviews

85

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.8/10
Rating distribution

5

4

3

2

1

82

35

8

4

8

Pros
Planning prior to launch was good, the product itself is good. We are new so that is all I have for now.
I like the online booking system and customizable messaging. I like that all of my consent forms are online and allow for digital signing and integration into the chart.
The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product.
Cons
Used in offices with abusive compliance. There are still many persons that are greatly inhibited by a computer or tablet.
The ten minutes I have to sit there and train your stupid AI that I'm not a robot.
There were some bugs in the system and occasionally all tablets would stop working.

Overall rating contenders

KH
AvatarImg

Kimberly H.

Office Manager

Medical Practice, 11-50 employees

Review source

Overall Rating

Makes patient check ins easier

Reviewed 7 months ago

Transcript

Kimberly: Hi, I'm Kimberly. I'm the technology development and EMR administrator at Heart Vascular and...

AM
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April M.

Training and Development Coordinator

Hospital & Health Care, 51-200 employees

Review source

Overall Rating

FQHC clinic

Reviewed 3 years ago

Transcript

April M.: Hi, my name is April. I'm a training and development coordinator. I give Phreesia five stars...

RH
AvatarImg

Rose H.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phreesia Review

Reviewed 3 years ago

In the beginning, we saw a huge increase in our collection of balances. Since, we seem to realize a consistent balance with this. Because of the improvements we saw in workflow efficiency, we were able to repurpose staff to other duties and not rehire to replace a few front desk staff who left. We also decreased our billing staff by 1 FTE because we were able to redistribute duties to other staff. We also experienced significant savings in paper products and printing.

Pros

Phreesia is the central component of our daily patient flow. It integrates extremely well with our EHR system. We are able to capture patient demographics and clinical information electronically and have it populate directly into a chart. It has eliminated paper, significantly reduced time spent checking patients in and allowed staff to focus on other things. Patient chat has allowed us to communicate with patients waiting in cars. We are going to continue doing this post-COVID because it works so well and parents love it.

Cons

We have tried using Appointment Accelerator but found it didn't work for most of our appointments. We have a very diverse set of appointment types. Phreesia has been great though trying to find a way to tweak it wo make it try to work for us.

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Jessica A.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Great for Small processes

Reviewed 5 years ago

We enjoyed Phreesia while we could and wished we could have continued.

Pros

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Cons

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

FR
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Frankie R.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Product does not function as promised

Reviewed a year ago
Pros

Integration to our PM system (Modernizing medicine) is poor and does not function as advertised. Patients and staff constantly complain about errors and issues. Connectivity is also poor, in a sense that when you have a busier day and you're checking in multiple patients at a time, they may not appear checked in on the EMR system which creates double work.

Cons

Patients show the front desk all the time that they completed their check in, however it does not reflect on the dashboard. Not as easy company to work with by any means, more headaches than anything else.

DK
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Debra K.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A resource for answers across your organization!

Reviewed 3 years ago

Flexibility and creativity! Phreesia becomes a part of your organization for solutions to the demands of the medical industry. Because of their enthusiasm to improve, their team works with you to achieve your goals.

Pros

Flexibility and ingenuity! Phreesia is not only a platform for patient intake and insurance verification, it can be a resource for answers to many of the healthcare demands. Phreesia has been instrumental in capturing data and reports needed to satisfy requirements such as PCMH, Care Coordination, health screenings, compliance and business agreements, UDS, and more. It is the fastest and most effective means of communication to our patients regarding new programs and/or changes to office protocols or announcements.

Cons

As with any software, there are some limitations, however, with Phreesia many of the limitations are from our EHR software and not Phreesia. The bright side of any limitations is that Phreesia has been wonderful in working with their clients and listening to their suggestions and needs and has worked to find solutions that work!

SJ
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Shellia J.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Increased collections and patient demographics

Reviewed 3 years ago

Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect.

Pros

Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions.

Cons

Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system.

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