SimplePractice vs InSync by Qualifacts Comparison

The ease of use. I liked that all of the forms I needed for intakes, etc., were all ready for use.

Sometimes can seem difficult to find what I’m looking for, like how to enable online booking.

Stephanie, we're so glad that you find SimplePractice to be an effortless fit for Hopeful Heart. Thanks for choosing SimplePractice. - Gillian from SimplePractice

I almost didn't purchase this because I am at the very end of a long career, and only see clients 1 1/2 days a week now. The claim process has become such a problem, that I didn't want to do any of it by hand anymore. This program makes everything automatic and very easy once the ins/outs are learned.

A little cumbersome to learn, but that is true of almost all software. It is much easier than the software used by large mental health organizations.

Barbara, thanks so much for your positive review of SimplePractice. We're glad we could help sort out the issue with your claims, and that you've chosen to use SimplePractice to manage your part-time private practice. Welcome to our Community of professionals in private practice. - Gillian from SimplePractice

I love the features offered by Simple Practice.

Setting up my intake forms was a little clunky and not really intuitive.

Kathryn, thanks for taking the time to leave your thoughtful feedback. We're always looking for ways to enhance the experience for all customers using SimplePractice. -Marlina from SimplePractice

The software was easy to use, did not take long to figure it out.

Difficulty getting a blank ROI after one was already signed by a client.

Thanks for your positive review, Annette. Simplicity and ease of use is what we aim for, and we're glad you're having a great experience with SimplePractice so far. - Gillian from SimplePractice

It's very easy to navigate, I had another software and this feels much more intuitive and well designed.

When sorting clients, I like to view them alphabetically by first name. I am able to do this, however, if I leave the page, when I return, it goes back to sorting them by last name.

Elaine, thanks so much for your positive review of SimplePractice. We're proud to support your practice. Thanks for being a part of our community. - Gillian from SimplePractice

Ease of use. Nice user interface. Functionality is good. Intuitive. Looking forward to the billing and reminders.

I'm a bit spooked by the comments in my FB group practice forum. A lot of people preferred Theranest and Theranotes. So I'm hoping the issues brought up in that group are being addressed by SP

Hi Ethan - We're glad to hear you've had such a great experience thus far. Thanks for leaving us a review and welcome to the SimplePractice community!

It is HIPPA compliant and comes recommended by a fellow therapist

unable to navigate easily when beginning

Benadette, I'd love to help you navigate SimplePractice with ease - you can reach out to me directly at gillian@simplepractice.com to get a help session set up. We're here to help.

It provides instructions for each area that I use. I think, so far, I love the calendar the best. My clients are grateful as well.

I am still learning. So far, I have not discovered a step-by-step process.

Accounting and the ability to bill clients without having to chase them. Customer support ahs eben very helpful and responsive.

Take some time to figure out...but that is not the program's fault. There are just a lot of options to learn.

I like how it has everything in one place.

I wish it had more options that Stripe to connect to it

Hey Katie, Thanks for taking the time to leave a review. We appreciate your thoughtful feedback and look forward to releasing even more features to support your practice's needs in the future! -Melinda from SimplePractice

The client portal system is excellent. We had been working with our previous software system to set up client portal, and we were running into roadblocks. SimplePractice has set up a system that is easy to use for both clinicians and clients.

There is a little workaround that is needed when the same client is seen by multiple therapists (e.g. someone has an individual therapist as well as a couples therapist) since the portal is set up by a unique email address.

Roxana, we're so glad you're thrilled with SimplePractice so far. Thanks for using our platform - we're proud to support the work that Journeys Counseling Center does. - Gillian from SimplePractice

I’ve use similar software and this by far feels easier to use.

Could have an easier feature to schedule so I’m not constantly needing to adjust the time.

No pros were added to this review

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No pros were added to this review

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I am a novice with SimplePractice, and I have been most impressed by the range and depth of the tutorials. I am also pleased by the variety of form templates and the ease of updating templates for common forms.

So far I've not encountered any negatives.

Jodie, thanks so much for your positive review. We're proud to support your practice. Thanks for recommending SimplePractice to your colleagues. - Gillian from SimplePractice

I love that clients can self schedule, and that there isn’t an auto pay feature. And the money gets transferred almost right away into my account.

I would like if the self scheduler was in a different format: either week by week or monthly.

Alissa, we're glad you love SimplePractice - we love supporting customers like you! Thank you for your positive review. - Gillian from SimplePractice

Ease of use and the ability to connect with my calendar and IOS.

I don't have any cons so far as I'm still learning the product.

Simple format, user friendly. Format is easy to follow and navigate.

Updates to services needed by therapist are slow. Updates for non essential things happen before much needed updates do.

Easy to book appointments Easy to read My staff love the ease of billing Love the client portal Love the ability to do electronic forms

Doesn’t allow appointment confirmations or cancellations Can’t figure out how to change insurance by payer High cost per claim

Hi Shana, I'm so happy to hear you've found ease booking appointments, using electronic forms, and using the client portal. Thanks for leaving us a positive review! -Marlina from SimplePractice

The layout is intuitive & looks like it was designed by therapists who actually run a practice.

I am just starting with it, so we will see if it has short-comings, but so far, it looks really good. I am interested in seeing how smoothly the data import transition will go. It will mean training my staff on a new system, but I think the learning curve will be much shorter than on other systems I've used.

Gaaren, we're so glad that you like SimplePractice so far! You and your staff are welcome to reach out to us for assistance any time - we're here to help. Thanks for choosing SimplePractice! - Gillian from SimplePractice

I like being able to add documents to the client portal to send out. I was able to create my own and edit existing documents with ease.

I have been confused by the invoices and marking them as paid because sometimes a duplicate invoice was created unintentionally.

Hi Karen, thanks for being part of our community! Regarding your confusion around the invoicing system, we'd highly suggest attending our online Client Billing and Automation class where you can learn more about billing system best practices. Here's the link to our classes: https://features.simplepractice.com/classes/

It is relatively easy to learn. I am able to stay organized with reminders of things I still need to do.

I cannot directly contact tech support by phone. I cannot get a text or email confirmation for my appointment reminders.

Thanks so much for your candid review. Did you know you can reach out to our Success team to schedule a phone call at a time that works for you? Just hit the red Help bubble in your account to reach our team - we're here to help. - Gillian from SimplePractice

So far I've really enjoyed the online scheduling and downloadable paperwork for clients. I love being able to manage my account from my phone.

I would've liked to be able to upload my intake forms inst ad if having to enter them question by question.

Hi Amy! Thanks for being part of our community. We're glad to hear that SimplePractice has helped alleviate some stress for you. Regarding forms, here's some more information: https://support.simplepractice.com/hc/en-us/articles/207925983-Creating-and-Customizing-Intakes-and-Forms

There is something intuitive about it, and the app is helpful, too. I find that I am not needlessly clicking and it is visually easy to use.

Not sure. I was a little disappointed that there was not a way to reach someone by phone for customer service.

Jamie thanks for joining our growing community!

That it took me step-by-step through the set up process and that I can be paperless.

I haven't found a part of it I don't like yet.

Eve, we're so glad we could ease your fears and get you running on SimplePractice quickly. Comgratulations on launching your private practice - we're here to help every step of the way! - Gillian from SimplePractice