SimplePractice Pricing, Features, Reviews and Alternatives

You can bill insurance with the click of a button. I love being able to make my own forms so documentation is more efficient, and the paperless intake process is smooth. Much of it is very customizable to the needs of your practice. The company is very receptive to feedback from users and is constantly upgrading and adding features.

There was a learning curve to figure it out and I'm still learning about all of the reports they can run. I don't like the online scheduling feature very much, but that's partly because I'm used to using Acuity Scheduling which has many more features. I used the online scheduler briefly and wasn't thrilled that only new clients could use the online booking feature from the website; current clients have to login to the portal to schedule. I decided to just stick with Acuity because it allows me to get information from clients at the time of their booking and I can use it to schedule groups, which is a big part of my practice.

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member....

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It is simple to use and if you don't have a large number of clients that you see then it works well.

None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to...

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Hi Amber, thank you for the detailed review! You're right, none of our Reports include the date an insurance payment was made, but the Appointment Status Report includes the date of service, amount owed, amount insurance paid, amount client paid and the clinician's name. Here's more on the Appointment Status Report: [SENSITIVE CONTENT HIDDEN]! Although you can't assign a medical record number in the system, each client has a unique numerical code in the URL. You can use these numbers, or the entire URL to distinguish your clients from one another outside the system. - Ruth from SimplePractice

What I really like the most is that the application is user friendly and the interface of the application is easy to navigate. This application is highly recommendable.

The cons that I just notice is that sometimes some of the process in this application take so much time but over all the service is the best.

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s...

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