SimplePractice vs Pabau

Carepatron

EHR YOUR WAY

Alleva

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive.

HIPAA Compliant

Document Management

Confirmations/Reminders

Charting

Initial Assessments

Secure Messaging

Claims Management

Medical Billing

Patient Portal

By industry, SimplePractice reviewers are most commonly professionals in mental health care (60%). The most frequent use case for SimplePractice cited by reviewers is mental health (43% of reviewers).

Users and use cases

Most reviewers indicate that SimplePractice offers good value for money, especially for solo practitioners, and they appreciate the affordable bundled features and flexible pricing. However, some users report frustration with recent price increases and extra charges for basic features.

Value for money

SimplePractice is an appointment scheduling tool offering key features such as HIPAA compliance, appointment booking, calendar management, EMR/EHR integration, automated confirmations/reminders, and document management, among others.

SimplePractice

Web-based

iPhone

Windows

Android

iPad

Linux

Chromebook

Starter

Essential

Plus

CEO - Speech-Language Pathologist

The ability to submit claims, check claim status, and allow patients to submit payment within the application is wonderful.

Clinician

For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more.

Owner

All of the templates are tailored to mental health and creating your own template for Primary Care, for example, was very tedious

Chief Psychologist

It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session.

Clinical Director

I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing.  

Administrative Coordinator

Mostly, I utilize it for contacting my provider and managing my appointments and billing.

Counselor, owner, sole proprietor

Basically this product totally eased my fears associated with setting up my private counseling practice. And, they give you perks when refer colleague that go toward monthly charge for using.

The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty.

Client Care Coordinator

We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place.

Therapist

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Psychologist

I can properly schedule clients who are every other week and weekly and be able to add in one-time sessions in between and minimize the problem of double booking myself.

The system settings for how it is set up is certainly unique, not quite a con, but there isn't a password for the application.

Pharmacist

SimplePractice is nice clean tool for my solo therapy biz, sets my sessions and notes all lined neat.

Technology Administrator

Able to create and schedule clients and host notes for them in this tool is essential.

LCSW

They were even helpful in enabling me and instructing me on how to download my files safely and securely.  

Owner-Therapist

SP has a lot of support behind it. If technical or other product support is needed, customer service is very responsive and precise in solution oriented results.

Operations Manager

It’s amazing for practices accepting insurance from traditional insurance companies.

I didn't have the best experience withe Simple Practice, because it was not tailored for my profession as a Primary Care Provider/Med Spa client

Billing Specialist

I would like the option to apply payments i.e. grants funds to a client account if they are on a financial assistant plan.

The cost has increased over the years which I understand to some degree is due to new features, however, I do not need most of the features they have added as a single practitioner.

Has telehealth options with minimal glitches or errors.

We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted.

At the time, I was running an all-virtual private practice and it became very frustrating very fast, and I ended up resorting to Google Meets on a constant basis as a backup.

I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.

Licensed Professional Counselor

There are other EHRs tha twork as well, especially for small practices that don't use insurance.

It’s streamlined for my clients which is helpful as many clients have anxiety.

Strategic officer

Clean, user-friendly design minimizes clicks and learning curve.

It does not manage communications, or paperwork.

If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing.

They can send a message while on session in the chat or I can share my screen to work on exercises when needed.

It works well for being able to work on multiple kinds of devices and get work organized.

I am in the process of switching to a different EHR as a result of the price increasing so often.

The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system

Co-Owner and Licensed Clinical Psychologist

We have enjoyed the ease of use of SimplePractice, more importantly our clients have appreciated the client portal reporting how easy and user friendly it is.

Psychotherapist

Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one.

Extremely hard to get a person on the phone, unless you are a premium customer meaning you pay extra for decent service.

Owner and therapist

I love the ability to make your own forms.

I love that I can create any time of appointment so that I don’t schedule clients without leaving time for eating.

Virtual Medical Assistant and Advisor with marketing expertise

It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client.  

Speech Language Pathologist, CEO

In the beginning of my practice, I had difficulty creating templates.

There are also a lot of other forms of support such as self help articles and videos.

Owner and Mental Health Therapist

SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers.  

I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts.

Very professional up until the time I had to leave due to rising costs.  

Clinical Psychotherapist and Director

We will have to send the link to them separate.

Staff Nurse

not able to program to fit paperless business  also i have trouble fitting the diagnosis with a intervention and goal sometimes

teacher

This platform I like has transformed the way I manage my private practice allowing me to save time, improve efficiency and provide better service to my clients.

We have not used customer support to provide an review on it.

Billing and Payments

Insurance Billing

Scheduling

Pricing

Templates

Customer Support

Therapist Practice

Appointment Scheduling

Users report that SimplePractice’s appointment scheduling is user-friendly and straightforward for both providers and patients. Reviewers indicate clients can self-schedule easily, reducing clerical work and increasing clinical time. They find the interface clean and flexible, allowing for quick edits and cancellations. However, users mention limitations such as no alerts for overbooking and challenges with selecting appointment types (virtual vs. in-person). They say SimplePractice helps coordinate schedules efficiently, but improvements in automation and alerts are needed. Of the 16 SimplePractice users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.

Treatment Planning

Client Management

Email limitations and delays

46% of reviewers feel negative about Email Communication. Some users report frustration with the inability to use the same email address for multiple clients, which complicates family accounts. Reviewers indicate that customer support is only available via email, often resulting in slow response times and generic answers. They find it difficult to send group emails or communicate efficiently with clients and colleagues, and mention that email-related workflows can be cumbersome, especially when needing quick resolutions or managing multiple family members.

Limited phone and telehealth support

46% of reviewers feel negative about Phone and Telehealth. Some users say the lack of live phone support makes resolving issues time-consuming, as all communication must go through email. Reviewers report that the telehealth platform can be unreliable, with connectivity issues and limited group session options. They also mention that the mobile app lacks key features and is less robust than the desktop version, making it challenging to manage sessions or access information on the go. Users express a desire for more direct and responsive support.

Complex and restrictive insurance billing

43% of reviewers feel negative about Insurance Billing. Some users report difficulties with claim tracking, insurance setup, and reconciliation for hybrid practices. Reviewers mention that the billing system lacks certain features, such as eligibility checks, secondary insurance billing, and comprehensive reporting. They find the process for managing insurance information confusing, especially for clients with multiple coverages or unique billing needs. Users indicate that slow or insufficient support further complicates resolving insurance-related issues, leading to administrative inefficiencies.

Extensive training resources available

90% of reviewers feel positive about Training and Learning Curve. Some reviewers find the onboarding process manageable due to the wealth of training videos, live webinars, and step-by-step tutorials. They appreciate being able to access support through various channels, including articles and responsive customer service. Users say these resources help them understand and utilize the software’s features efficiently, even if they initially find some aspects confusing. They indicate that the available training materials reduce the learning curve and make it easier to customize the system for their needs.

Comprehensive private practice support

92% of reviewers feel positive about Private Practice features. Some users say the software centralizes essential functions—scheduling, documentation, billing, and client management—making it easier to run a private practice efficiently. Reviewers appreciate having an all-in-one solution that is affordable and tailored for solo or small group practices. They find that the platform saves them time, supports HIPAA compliance, and provides resources and templates needed for starting or growing a practice. Users indicate that this consolidation allows them to focus more on client care and less on administrative burdens.

Automated reminders boost attendance

93% of reviewers feel positive about Appointment Reminders. Some users report that automated text and email reminders help reduce no-shows and keep clients informed about upcoming sessions. Reviewers appreciate being able to customize reminder settings and receive daily schedule summaries, which they say streamlines their workflow. They find the reminders useful for tracking incomplete notes and client balances, and value the integration with personal calendars. Users say these features are especially important for solo practitioners who lack administrative support, as they save time and improve client communication.

Intuitive and accessible platform

93% of reviewers feel positive about Ease of Use. Some reviewers find the interface clean, straightforward, and easy to navigate, even for those who are not tech-savvy. They appreciate the abundance of tutorials, live webinars, and help articles that support onboarding and troubleshooting. Users say the software’s design makes both simple and complex tasks manageable, allowing them to quickly learn and implement features. They indicate that the platform’s organization and clear prompts help them stay on track, reducing the time spent on administrative tasks.

Small Business

Freelancers

Mid-size Business

Large Enterprises

Most reviewers indicate that SimplePractice offers good value for money, especially for solo practitioners and small businesses, citing its affordability compared to other office management programs and the inclusion of key features like teletherapy and appointment reminders in the base price. They appreciate that the software provides a 30-day free trial without requiring credit card information, allowing users to fully explore its functionalities risk-free. Many users say they find the bundled features and straightforward pricing preferable to competitors that charge extra for similar tools. Some reviewers appreciate the option to pay annually at a discounted rate and mention that referral programs can further reduce costs. Users think the platform is cost-effective for those starting out, with enough flexibility to choose which features to use without paying for unnecessary add-ons.

However, some reviewers feel that recent price increases have diminished the product’s value, especially as popular features are moved to higher-priced tiers. They report that adding clinicians or accessing group practice functionalities quickly becomes expensive, with no differentiation in pricing for part-time or intern clinicians. Some users say they are frustrated by extra charges for basic features, electronic claims, or telehealth, which other platforms may include in their standard plans. A few reviewers mention that the lack of nonprofit pricing and steep tier jumps make it less accessible for smaller practices, and some feel the frequent price hikes are not justified by additional value.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Take your medical practice and patient management to the next level with Pabau. 

Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more.

See why over 23,000 users trust Pabau. Book your personalized demo today.

Appointment Management

Patient Scheduling

Physician Scheduling

EMR/EHR

Patient Intake

E-Prescribing

By industry, Pabau reviewers are most commonly professionals in health, wellness and fitness (36%). The most frequent use case for Pabau cited by reviewers is medical practice management (52% of reviewers).

The Pabau integration most frequently cited by reviewers is Stripe, a payment processing product rated 4.8 out of 5 for its integration with Pabau.

Integrations

Pabau is a medical practice management solution with key features that include patient scheduling, patient records management, appointment management, and more.

Pabau

Startup

Solo

Team

Medium

Group

Registered Nurse

The AI dictation feature has been a huge time-saver, accurately capturing my notes and reducing the amount of typing I have to do.

We are a new practice and the ease of which we can update our electronic forms and patient data be replicated in provider treatment notes or vice versa is a game changer.

Director

Automation and efficiency: Features like automated reminders, aftercare forms, and newsletters help reduce manual tasks.

Doctor

Everything is one place, marketing, clinical documentation, phototaking and also being able to book clients and send out relevant information and forms.

Founder and Adult Nurse Practitioner

Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up.

Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform.

CEO, CFO

Huge shout out to [sensitive content hidden] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to [sensitive content hidden] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to [painfully] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process.

As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place.

Aesthetic Nurse

Having changed over from one provider to Pabau there is a lot more to offer in order to make digital records easier to manage, however for a small business with 3 staff it has been time consuming and at times very slow in getting set up.

Chief I.T and Legal Officer

We have been able to manage our business like never before through the platform enabling us to track our doctors and all procedure done to our patients.

Clinic Owner and Clinical Specialist

The digital consent forms and treatment notes also allow me to go fully paperless, which is not only professional but also very efficient for keeping records secure and accessible.

It offers a wide range of great features for scheduling, patient management, and marketing—all in one place.

The App is not as intuitive as the web version, the pop up windows and navigation is not as user friendly as the web version.

As a US-based user, I occasionally need clarification on which features apply to our regulations. But the support team has been responsive and helpful whenever I’ve needed clarification.

Business Development Manager

Overall Pabau is great for what you need. when it is flowing through it works wonders, some of the features are amazing for the business, especially the braodcasts, online bookings and so much more.

Medical Director

I also love how easily Pabau lets us merge data from other workflows directly into the clinical record.

Practice Manager

When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.

Managing Director

We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports

Ability to prepopulate forms and use AI and Macros

The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc.

Aesthetic therapist

At times certain functions can glich or not allow you to save new information.

Physiotherapist

I could only have one location set up with the basic package - as a new start up with not many clients I don’t need the larger package but I am working from multiple locations to try and capture as many people as possible but have had to have different systems for that.

Aesthetic Practitioner

It makes managing appointments, client records, and communication so much easier.

The onboarding process feels quite complicated and there is a massive influx of multiple emails which makes it confusing.

Administrator

You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies.

SimplePractice vs Pabau Comparison (2026)

SimplePractice

Pabau

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives