Pabau Pricing, Features, Reviews & Comparison of Alternatives

Pabau

Practice management software for healthcare practitioners

4.44/5 (89 reviews)

Pabau overview

What is Pabau?

Pabau is a medical practice management software designed to help healthcare practitioners handle billing, patient consultations, accounts, inventory, leads, point-of-sale, email marketing, documents, and more on a centralized platform. Healthcare professionals can utilize a drag-and-drop interface to manage appointments and maintain a patient database with information such as contact details, address, medical history, questionnaires, consent forms, and consultation details.

Using Pabau, organizations can set up price lists to charge clients for treatments, calculate commission percentages on bills, and apply dynamic pricing strategies based on variables such as the clinic, insurance company, National Health Service (NHS), or practitioner. The customer relationship management (CRM) system enables clinics to monitor outreach and communication strategies, analyze patient interactions and engagement via web inquiries, email, or phone, and measure marketing performance by tracking click-through and response rates. Administrators can also use the centralized dashboard to gain visibility into key performance indicators (KPI) as well as appointments, inventory, and booking activities.

Pabau allows clinical practices to manage leads, allocate client follow-ups to specific staff members, send automated responses to patient queries, and create customizable forms to collect medical information from clients. Patients can also utilize the platform to book treatments and follow-up appointments using multiple devices such as phone, tablet, or desktops.
www.pabau.com

Pricing

Starting from
$95/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

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M
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Pabau screenshotPabau CRM | Explainer videoPabau screenshot

Pabau user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.3
  4.6
Michelle R.

Pabau is the way forward

Used daily for 2+ years
Reviewed 2021-02-25
Review Source: Capterra

Exceptional product and exceptional service

Pros
It’s easy to use, functions well and support is extremely good.

Cons
There is nothing I don’t like about Pabau as it’s exactly what we need for our clinic

Response from Pabau


Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul F.

Pabau 8 months in

Used daily for 6-12 months
Reviewed 2021-02-02
Review Source: Capterra

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Pros
Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Cons
It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Response from Pabau


Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Victoria R.

Webinar

Used daily for 1-2 years
Reviewed 2021-03-12
Review Source: Capterra

I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Pros
The features, service, security and patient management

Cons
Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Response from Pabau


Thank you for taking the time to send us a review.
Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made!

Do not hesitate to contact us with all issues big and small!

Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small!

We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sue I.

Problems, problems, problems

Used daily for 6-12 months
Reviewed 2016-11-01
Review Source: Capterra

I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.

Pros
Offers a lot of functions

Cons
It is unstable and a lot of the functions either do not work or keep crashing the programme.

Response from Pabau


Thank you for the review Sue!

We have been developing a new marketing leading app for over 1.5 years here is a link to alive Demo so you can see what it offers.

https://marvelapp.com/prototype/d6aih0h/screen/63899119

We have also launched Advanced Marketing so do reach out to us to see about using this powerful marketing tool if you need a boost there.

As we are the process of building Pabau form the ground up to be a more reliable and faster system please fell free to post any ideas you have in the community forum.

https://community.pabau.com/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Emma R.

Pabau Customer Service

Used daily for 6-12 months
Reviewed 2021-02-02
Review Source: Capterra

Pros
Pabau offers excellent functionality from a sales and marketing perspective

Cons
It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.

Response from Pabau


Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you!
Do not hesitate to contact us with all issues big and small!
Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small!
We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.

We will offer you use to set up a free one on one training session with a Expert trainer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Pabau pricing

Starting from
$95/month
Pricing options
Subscription
View Pricing Plans

Contact Pabau directly for pricing information.

Pabau features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Document Management
E-Prescribing
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Reminders
Reporting & Statistics
Scheduling

Compliance Management (203 other apps)
Records Management (242 other apps)
Self Service Portal (250 other apps)
Workflow Management (195 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Pabau

Key features of Pabau

  • Appointment Reminders
  • Appointment Scheduling
  • Calendar Management
  • Client Database
  • E-Prescribing
  • EMR / EHR
  • Email Marketing
  • HIPAA Compliance
  • Insurance Eligibility Verification
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Referral Program
View All Features