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Pabau Logo

Pabau

Practice management software for healthcare practitioners

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(2)

Pabau Pricing, Features, Reviews and Alternatives

Pabau product overview

Price starts from

65

/user

Per month

What is Pabau?

Pabau is a medical practice management software designed to help healthcare practitioners handle billing, patient consultations, accounts, inventory, leads, point-of-sale, email marketing, documents, and more on a centralized platform. Healthcare professionals can utilize a drag-and-drop interface to manage appointments and maintain a patient database with information such as contact details, address, medical history, questionnaires, consent forms, and consultation details.

Key benefits of using Pabau

- Create the perfect patient experience by utilising our custom forms and questionnaire builder.

- Automate everyday admin tasks to save time and improve efficiency.

- Take your business completely paperless with digital client records and an app that can be used anywhere. Patients can even complete forms on the app in-clinic via a tablet.

- Our Online Booking system easily integrates with your website, reducing booking friction and allowing you to take deposits for no-show protection.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Videos
Webinars

Pabau pricing information

Value for money

4.5

/5

351

Starting from

65

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pabau features

Functionality

4.6

/5

351

Total features

219

20 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Scheduling
Patient Records Management

Functionality contenders

Pabau users reviews

Overall Rating

4.7

/5

351

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10
Rating distribution

5

4

3

2

1

260

72

14

3

2

Pros
It has many features that can be customised to suit how you run your practise. The help in setting the software up has been amazing.
Cost effective, great responsive customer support; does alot more for the business than other "just another medical record" softewares.
Absolutely amazing, very helpful team and out of all the softwares i have used once you are used to using Pabau, the things you can do and offer patients is endless.
Cons
Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income.
Lack of chat function to be able to communicate in real time with reception and other clinic rooms.
However, I think the only negative I could mention is that it always takes time to learn a new system. Regardless of the provider this would always be the same so its not a negative directed at Pabau.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommendable software for clinics and groups of clinics

Reviewed 25 days ago

Superb

Pros

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Cons

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pabau software does most things well

Reviewed 2 months ago

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation,...

Pros

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Cons

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Vendor response

Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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[SENSITIVE CONTENT]

Reviewed 2 months ago

online help is not very responsive, they cant seam to pick up a call. I would expect a call center for the amount of the monthly charge

Pros

better than my previous, other than that not much to rave about.

Cons

reporting is complicated, nothing adds up? so you never know if you are paying the right commission.

Vendor response

Hi Sarah, I'm very sorry to hear that you aren't delighted by our system. If you are having problems with our reporting features, please reach out to our support team who will be happy to schedule some one-on-one training with our of our product experts. Additionally, we have put in a lot of time and effort to improving the response time of our live chat system, which at the time of your review was still fairly new to our operations. Hopefully you are a little happier after these improvements, but if not, please don't hesitate to reach out to us with detailed feedback, and we will look to see how things can be further improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A comprehensive Software!

Reviewed 3 months ago

Very Happy with all Pabau functionalities, and learning more every day!

Pros

Pabau is a very complete system which integrate a several features including patient's bookings, marketing, payments and stock control; all very useful to achieve a high quality patient experience and the overall business success. Excellent customer support: quick, efficient and willing to provide training.

Cons

So far we like everything about Pabau, it is a a great product and a good investment for every business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software! Excellent functionality

Reviewed 17 days ago

Great so far! Online zoom training was really good and helped to answer a lot of questions

Pros

Easy to use and figure out. Most things customisable.

Cons

Forgetting to refresh the iPad after entering records on desktop

Pabau FAQs and common questions

Q. What type of pricing plans does Pabau offer?

Pabau has the following pricing plans:
Starting from: £65.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Pabau?

Pabau has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Pabau support?

Pabau supports the following languages:
English, French, Spanish


Q. Does Pabau support mobile devices?

Pabau supports the following devices:
iPad, iPhone


Q. Does Pabau offer an API?

Yes, Pabau has an API available for use.


Q. What other apps does Pabau integrate with?

Pabau integrates with the following applications:
Zapier, Doctolib, Stripe, GoCardless, Google Calendar, Mailchimp, Xero


Q. What level of support does Pabau offer?

Pabau offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

Common Pabau comparisons

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