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Pabau Logo
Pabau
4.6
(373)

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Clinic management, made easy

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(14)

Pabau Pricing, Features, Reviews and Alternatives

Pabau product overview

What is Pabau?

Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly.

Key benefits of using Pabau

- Create the perfect patient experience by utilising our custom forms and questionnaire builder.

- Automate everyday admin tasks to save time and improve efficiency.

- Take your business completely paperless with digital client records and an app that can be used anywhere. Patients can even complete forms on the app in-clinic via a tablet.

- Our Online Booking system easily integrates with your website, reducing booking friction and allowing you to take deposits for no-show protection.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Videos
Webinars

Pabau pricing information

Value for money

4.4

/5

373

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pabau features

Functionality

4.6

/5

373

Total features

202

22 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Scheduling
Appointment Management

Functionality contenders

Pabau users reviews

Overall Rating

4.6

/5

373

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.52/10
Rating distribution

5

4

3

2

1

268

76

16

7

6

Pros
It has many features that can be customised to suit how you run your practise. The help in setting the software up has been amazing.
Cost effective, great responsive customer support; does alot more for the business than other "just another medical record" softewares.
Absolutely amazing, very helpful team and out of all the softwares i have used once you are used to using Pabau, the things you can do and offer patients is endless.
Cons
Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income.
Lack of chat function to be able to communicate in real time with reception and other clinic rooms.
However, I think the only negative I could mention is that it always takes time to learn a new system. Regardless of the provider this would always be the same so its not a negative directed at Pabau.
KW
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Karen W.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's exactly what we were looking for

Reviewed 2 years ago

Pabau customer service is fantastic. It has reduced a lot of stress for us. I

Pros

This software allows us to hold a patient record system similar to Primary Care NHS software. We are able to take bookings online through our website and communicate with our patients easily.

Cons

You need training in order to use this system efficiently. Without training and the help of the Pabau team, you will struggle.

Vendor response

Thank you so much Karen! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/ We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email maria@pabau.com to get free training so you can get the best out of it and have more ease of use!

LS
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Luisa S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent system for medi clinics with updated features all the time.

Reviewed 2 years ago
Pros

I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!

Cons

Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.

Vendor response

Thank you so much Luisa! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

ÉF
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Éilís F.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Very poor migration experience, multiple issues not resolved

Reviewed 3 years ago

Poor and inconsistent customer service. At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software. Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered. I...

Pros

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Cons

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required...

PF
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Paul F.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pabau 8 months in

Reviewed 3 years ago

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Pros

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Cons

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Vendor response

Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

ZA
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Zunaid A.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software! Excellent functionality

Reviewed a year ago

Great so far! Online zoom training was really good and helped to answer a lot of questions

Pros

Easy to use and figure out. Most things customisable.

Cons

Forgetting to refresh the iPad after entering records on desktop

Pabau FAQs

Q. What type of pricing plans does Pabau offer?

Pabau has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Pabau?

Pabau has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Pabau support?

Pabau supports the following languages:
English, French, German, Spanish


Q. Does Pabau support mobile devices?

Pabau supports the following devices:
iPad, iPhone


Q. Does Pabau offer an API?

Yes, Pabau has an API available for use.


Q. What other apps does Pabau integrate with?

Pabau integrates with the following applications:
Zapier, Doctolib, Stripe, GoCardless, Google Calendar, Mailchimp, Xero


Q. What level of support does Pabau offer?

Pabau offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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