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Tebra vs Mend Comparison (2026)

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Tebra

Mend

Overview

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads. Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.9

1.3K

737

291

116

164

Value for money

Ease of use

Features

Customer support

63%

would recommend this app

4.6

920

673

170

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information.”

Cheryl D.

Receptionist

“I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's.”

Anish K.

Process Associate

“They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward.”

Barbara B.

Executive Director

Pros

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation

Mabeleine L.

Analyst

“It connects me and my provider for appointments and provides educational/informative videos while I am waiting.”

Angela R.

patient

“Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.”

Phillip A.

Chief Handyman for my wife

Cons

“Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures.”

Marina P.

CEO

“Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? ”

Elizabeth N.

CEO

“I would prefer to be able to get rid of the Practice Fusion integration, but Tebra does not have diagnosis choices with explanations for the ICD 10 in the encounter screen.”

Eileen F.

office manager

Cons

“Had to ask the nurse to repeat herself several times because of the audio quality issues.”

Phillip A.

Chief Handyman for my wife

“The only issue we had; was that the camera froze while talking.”

Gladyisela M.

Custodial Coordinator

“Had some problem with audio drop outs. ”

Phillip A.

Chief Handyman for my wife