TherapyNotes, LLC vs MatrixCare Home Health & Hospice

SimplePractice

TheraNest

Axxess Home Health

TherapyAppointment

WellSky Home Health

mumms Software

Compare TherapyNotes, LLC and MatrixCare Home Health & Hospice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

EHR YOUR WAY

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Audit Management

Billing & Invoicing

Calendar Management

Calendar Sync

Case Management

Case Notes

Charting

Chat/Messaging

Claims Adjuster Management

Claims Management

Claims Scrubbing

Claims Settlement

Claims Tracking

Client Portal

Clinical Notes

Code & Charge Entry

Coding Assistance

Compliance Management

Compliance Tracking

Confirmations/Reminders

Co-Pay & Deductible Tracking

Credit Card Processing

Customer Database

Customer Management

Customizable Templates

Data Import/Export

Data Security

Decision Support

Documentation Management

Document Management

Document Storage

Drag & Drop

Dunning Management

Electronic Claims

Electronic Payments

Electronic Signature

Email Reminders

Employee Management

EMR/EHR

E-Prescribing

Faculty/Staff Management

File Sharing

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Psychiatrists

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Historical Reporting

Initial Assessments

Insurance Eligibility Verification

Invoice History

Invoice Management

Live Chat

Medical Billing

Medication Management

Messaging

Mobile Access

Monitoring

Multi-Location

Multi-Provider Practice

No-Show Tracking

Notes Management

On Call Scheduling

Online Booking

Online Forms

Online Payments

Online Scheduling

Paper-Based Claims

Patient Communications

Patient Intake

Patient Portal

Patient Records Management

Payment Processing

Payor Management

Physician Management

Practice Management

Process/Workflow Automation

Progress Notes

Progress Tracking

Quotes/Estimates

Real-Time Analytics

Real-Time Reporting

Records Management

Recurring Appointments

Reminders

Remittance Advice

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

By industry, TherapyNotes, LLC reviewers are most commonly professionals in mental health care (70%). The most frequent use case cited is mental health EHR (68% of reviewers).

Users and use cases

Most reviewers indicate that TherapyNotes, LLC delivers strong value for money, with comprehensive features included at a fair price. However, some users report concerns about price increases and limited flexibility, especially for expanding practices or specific features.

Value for money

The TherapyNotes, LLC integration most frequently cited by reviewers is Google Calendar, a scheduling product rated 4.5 out of 5 for its integration with TherapyNotes, LLC.

Integrations

TherapyNotes, LLC is a mental health EHR tool offering key features such as EMR/EHR management, charting, calendar management, HIPAA compliance, appointment scheduling, and therapy notes, among others.

TherapyNotes, LLC

Web-based

Windows

Chromebook

Linux

Android

iPhone

iPad

Solo

Group

Enterprise (30+ users)

Therapist

It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments.

Owner  Provider

Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do!

I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission.

A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause.

This required managing communication across multiple channels and resulted in confusion and, at times, conflicting responses.

I was told that full monthly reimbursements are not typically provided for claims-related issues, but this is not a typical issue.

There was also no initial offer to reimburse the claims that were never transmitted, leaving me paying for a service that was not performed.

IT Analyst

I use it for booking appointments and keeping track of records.

Online Platform Coordinator

You can leave notes in a patient's chart, in their appointment alert box etc.

Clinic Coordinator

On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help.  

After multiple exchanges, I was issued an $11 credit, but I am still seeking reimbursement for the July 2025 subscription fee of $78.37.

Speech-Language Pathologist

Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call.

The ongoing runaround in trying to obtain reimbursement has been the most frustrating part of this process.

Operations Specialist

It also has the ability to do insurance claims and overview of billing.

Owner

There are many features such as the telehealth, credit card processing and the client portal that was very attractive.

I have been working with both a support supervisor (Heather) and a representative from the sales team (Lymari), as those departments are not connected.

sensitive content hidden] took extra time away from her already busy desk to troubleshoot with me and offer solutions.

They consistently add updates that make a real difference in daily workflow.

Therapists that renew annually should be offered a financial incentive to renew their subscription.

LPCC, ATR, LSAA

Sometimes issues with Telehealth cause interruptions.

This program provided a convenient way to write my notes.

Transitioning to my own practice and billing was made much easier with TherapyNotes.

For clinicians running small practices, failures like this have real financial consequences.

Psychotherapist, owner

The notes work for my practice and the reminders and to-do list are helpful.

The client portal is useful (I don't use all features such as scheduling so don't know about that area).

Psychotherapist and President

I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product.

I very much appreciate being able to call any time of day, including on the weekend.

Technical issues are extremely minimal, especially considering how many different features it has.

LMFT

Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered.

I appreciated that the standard forms included necessary information, but they were not customizable enough for my specific niche/client population.

This company is privately and as far as I know has no plans to become public which I really appreciate and find important.

Counsellor

Thanks to TherapyNotes I can create and reuse a template to save time and make notes more organized and easy to read.

However, they are quick to fix problems that arise and to explain the causes.

The pricing for this is affordable but to have other features you have to pay the upcharge which was inconvienent.

Excellent for the past 10 years, used within an agency and then in my own private practice!  

LPC-Associate Owner

The platform made it easy to schedule appointments with clients and made billing easily available all in one place,

The templates in TherapyNotes offered minimal customization and that was ultimately a dealbreaker for me.

CEO PMHNP

They have a to-do list on the initial screen that walks you through each step to set everything up as well.

Sole Proprietor

I would not mind a break in price; however, it is reasonable compared to others I have checked out.

Clinical Social Worker

They ensure that appropriate content is included in the chart, while allowing repetitious material to be copied from previous recording, allowing the uniqueness of the client and their behavior  in each session can be easily entered.

Everything is laid out logically and easy to navigate, even for new staff.

Neuropsychologist

This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support.  

APRN, Medication provider

Then if a prescription does not go through since this does not communicate with therapy notes there is no notification.

Biller

Clinical Supervisor and Therapist

They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter.

TherapyNotes has amazing customer service!

I love that the system allows me to set different prices, as what is collected on the session for example with a co insurance, that I do not have to go back in and change it

I have worked with Therapy Notes for 4 years now and it has always been consistent and easy to navigate!

They sold me on Therapy Notes with one price, then they back tracked on some pricing for supervisors.  

They explain pretty well each service that's offered.

TherapyNotes, LLC vs MatrixCare Home Health & Hospice Comparison (2026)

TherapyNotes, LLC

MatrixCare Home Health & Hospice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives