Therasoft Online vs AestheticsPro

Fusion

Carepatron

Alleva

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Admin

Owner solo practice 

Software was find; the customer service was horrible.  

Founder and Professional Counselor

I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed).

Business Owner, Licensed Professional Counselor

My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.

Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billing

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Calendar Management

Calendar Sync

Charting

Chat/Messaging

Claims Management

Client Portal

Clinic Interoperability

Communication Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Document Management

Document Storage

Drag & Drop

Electronic Payments

Electronic Signature

Email Reminders

Employee Management

EMR/EHR

E-Prescribing

Faculty/Staff Management

For Mental/Behavioral Health

Forms Management

HIPAA Compliant

Initial Assessments

Invoice Management

Medical Billing

Mobile Access

Multi-Location

Multi-Provider Practice

No-Show Tracking

Notes Management

Online Booking

Patient Intake

Patient Records Management

Payment Processing

Practice Management

Progress Notes

Progress Tracking

Real-Time Reporting

Recurring Appointments

Reminders

Reporting/Analytics

Reporting & Statistics

Revenue Management

Role-Based Permissions

Self Service Portal

SMS Messaging

Staff Management

Telemedicine

Teletherapy

Template Management

Therapy Notes

Third-Party Integrations

Treatment Planning

Workflow Management

Most reviewers indicate Therasoft Online offers strong value for money, citing affordability and comprehensive features. Most users consider it cost-effective, but some reviewers feel the pricing structure is confusing or too expensive for interns.

Value for money

By industry, Therasoft Online reviewers are most commonly professionals in mental health care (64%). The most frequent use case cited is electronic medical records (67% of reviewers).

Therasoft Online

iPhone

iPad

Android

Windows

Chromebook

Web-based

TheraNest

TherapyNotes, LLC

SimplePractice

Valant EHR Suite

EHRYourWay

AestheticsPro

Standard 

ePrescribe

Frequent software glitches and delays

Psychotherapist

Problems getting access, hick ups that need fixing regularly

86% of reviewers feel negative about Therasoft’s bugs and issues. Users report experiencing frequent glitches, such as errors in menus, duplicate entries, and problems with the mobile app and scheduling features. Some reviewers say technical issues disrupt their workflow, causing delays in logging in, saving information, or accessing reports. Users mention ongoing problems with billing, report accuracy, and data syncing that are not always resolved promptly. Many express frustration with the reliability of the software, stating that unresolved bugs and inconsistent performance undermine their confidence in the system.

Comprehensive practice management tools

93% of reviewers feel positive about Therasoft’s practice management capabilities. Users say the software streamlines daily operations, making administrative tasks more manageable and allowing them to focus on clinical work. Reviewers appreciate the comprehensive feature set, including customizable workflows, billing support, and HIPAA compliance, which they find adaptable for both solo and group practices. Some users mention that the system supports practice growth and offers flexibility as their needs change. Many reviewers value the integration of essential tools in one platform, which they feel increases efficiency and organization in their practices.

Responsive and supportive assistance

87% of reviewers feel positive about Therasoft’s customer support. Reviewers indicate that support staff are accessible, patient, and willing to provide detailed guidance, especially during onboarding and troubleshooting. Users appreciate being able to reach live representatives who respond promptly to questions and concerns. Many say the support team helps them feel confident using the system, even if they lack technical expertise. Some users highlight the individualized attention and follow-up provided, which they feel reduces stress and ensures they can resolve issues quickly to keep their practices running smoothly.

The subscription price was raised by over 263% with less than a month's notice.

I thought five years ago their customer support was small and responsive.

This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?”

Lack of communication, hard drive issues and vague follow through with empty excuses.

No accommodations made for their issues other than we the consumer needs to remedy their errors.

Owner, Managing Member

Customer support terrible, lost client data during server "issue"

Billing Manager

I liked the auto posting portion of Therasoft

It seemed like there was issue after issue with no communication.

Clinical Director

It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache.

Customizable features, initial person-to-person support around glitches, and helpful creation of forms.

CSW-I

could have learned more before started, would like to have more knowledge about different parts to assist with daily use

EXECUTIVE CLINICAL DIRECTOR

WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS

Ability to incorporate intake screening and new client registration on our website.

Clinical Neuropsychologist

Ability to limit the number of forms clinicians could access.

I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol.

IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY

Counselor 

Also, the customer service and training departments are awesome, they respond right away and they provide assistance to make sure that I get what is needed.

With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior.

PROFESSOR

Ease of use and well designed with current aplications

Clinical director

Operations

It allows us to create the system that truly represents the way we work.

When you leave Therasoft you cannot get a copy of your records, with a fee, of course.  

Specifically, I appreciate how the information within the EHR is organized and displayed on the screen.

Owner

Easy to get set up, customer support was good.

Therasoft is a robust program that takes a while to learn.

Executive Director  

SENSITIVE CONTENT HIDDEN] not only provided us with an article on the changes for billing to telehealth but she scheduled a one on one walk through to provide hands on demonstration and to assist that we have no further questions etc

Ability to track appointment schedule and number of sessions per month

Administrative Assistant

Unable to easily access specific information. If specific information is needed, we have to ask for a report to be built.

Registered Mental Health Counselor Intern

A handful of features need further explanation

Information is easily available about updates as the send emails frequently and update the website.

The flexibility is what we really appreciate.

owner

I use the website, email, video and all the functions.

Difficulty with logon, and frequency of reinstalling the ID

Was happy with product; very unhappy with support.

LCSW

I had to make quick decisions about my practice set-up and did not have time to do much shopping around.

Therasoft pricing appears similar to other products.

counselor

I'm still not well-versed on the various features.

Customer Support

Bugs and Issues

Record Form Information

Features

Pricing

Template Customization

Email Reminder

Video Training

Online Access

Mid-size Business

Large Enterprises

Small Business

Freelancers

Most reviewers indicate that Therasoft Online offers strong value for money, highlighting its affordability, competitive pricing, and comprehensive features included in the cost. They appreciate not needing to manage software installations or maintenance, and feel the all-in-one platform justifies the price. Most users consider the software cost-effective compared to other EHR solutions and say the investment is worthwhile for the features provided. Some reviewers feel the pricing structure is confusing or higher than expected, and a few mention it may be too expensive for interns or not fully justified by the included features.

ZENOTI

ZENOTI is an all-in-one, enterprise software that helps salons, spas and medspas to manage and grow their business. The solution disappears into the background while supporting every aspect of your business, so you can focus on what you love - giving your customers a great experience.

Pabau

Pabau is an all-in-one practice management software designed for healthcare businesses. The system offers digital patient records, online booking capabilities, calendar management, and integrated payment processing to streamline administrative workflows. Pabau also includes marketing tools, inventory management, and reporting features that help medical practices operate efficiently while maintaining secure patient data.

PatientNow

PatientNow offers practice management software for aesthetic medicine providers, integrating electronic medical records, patient engagement, payment processing, and digital marketing. Designed for medical spas, plastic surgery centers, and wellness clinics, it streamlines workflows with HIPAA-compliant features and tools like before-and-after photography, automating tasks and providing business growth insights.

Supervisor

The support lacks when you need problems resolved.

Owner Esthetician

Also HORRIBLE support & customer service — they either never have answers for you, or they have the nerve to blame you and say “the information is in your contract so you should have known” - nice way to be spoken to as a loyal customer of 5 years, always paying my bill on time without issue.

It is a reliable, robust platform that supports the day-to-day operations of my business effectively.

Owner and Founder

What I like most about AestheticsPro is the intake forms that are made for you and the customer service.

AestheticsPro is the all-in-one software for medical spas to manage EMR, scheduling, marketing, CRM, POS, and inventory. Built for HIPAA compliance and business growth, it simplifies operations and enhances the client experience in one platform.

Therasoft Online vs AestheticsPro Comparison (2026)

Therasoft Online

AestheticsPro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives