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Therasoft Online
5
168
4
99
3
28
2
10
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Practice management toolbox for mental health professionals
Table of Contents
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Therasoft Online - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Therasoft Online overview
Based on 309 verified user reviews
What is Therasoft Online?
By industry, Therasoft Online reviewers are most commonly professionals in mental health care (64%). The most frequent use case for Therasoft Online cited by reviewers is electronic medical records (69% of reviewers).
What do users say about Therasoft Online pricing?
Most users consider Therasoft Online to provide strong value for money, appreciating its affordability and comprehensive features. Some users report that the pricing can be confusing or expensive, especially for interns, and not all find the value meets expectations.
Starting price
per month
Pros & Cons
Customer Support
Record Form Information
Template Customization
Bugs and Issues
Features
Video Training
Therasoft Online’s user interface
Therasoft Online review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.1
Customer support
4.5
Reviews sentiment
What do users say about Therasoft Online?
Reviewers appreciate Therasoft Online for its comprehensive practice management, integrated billing, and responsive customer support. They find it helpful for organizing client sessions, storing records securely, and streamlining administrative tasks. Many say the software offers a wide range of features, including customizable forms and easy access from multiple devices, which improves efficiency in their practices. They report onboarding and training are supportive, with helpful tutorials and guidance from staff.
Users indicate the interface can be overwhelming and not always intuitive, with a steep learning curve for new users. Some mention recurring glitches, slow response times, and difficulty navigating certain functions. They feel improvements are needed in reporting, documentation, and communication, especially as the company grows. Most note that while customer service is generally responsive, delays and unresolved issues occasionally cause frustration.
Select to learn more
Who uses Therasoft Online?
Based on 309 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Therasoft Online's key features
Most critical features, based on insights from Therasoft Online users:
All Therasoft Online features
Features rating:
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Therasoft Online pricing
Pricing plans
Pricing details:
User opinions about Therasoft Online price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Therasoft Online's price and value, mention it in a positive light.
Most users consider Therasoft Online to offer strong value for money, highlighting its affordability compared to other EHR providers and appreciating the comprehensive features included in the price. They indicate that the software’s all-in-one approach and competitive rates make it a worthwhile investment. Most reviewers appreciate not needing to manage software maintenance themselves, which they feel adds to the cost-benefit. However, some users report that the pricing structure can be confusing or higher than expected, and a few feel it is too expensive for interns or not fully justified by the features provided.
, and
Therasoft Online integrations (6)
Top integrations
Therasoft Online customer support
What do users say about Therasoft Online customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Therasoft Online customer support.
Widespread user sentiment highlights Therasoft's responsive, helpful, and knowledgeable customer support team.
A significant portion of users appreciate being able to quickly reach live, courteous support staff by phone or chat.
Broad user base reports that onboarding and ongoing assistance are thorough, patient, and tailored to individual needs.
A small group of reviewers note inconsistent response times and occasional lack of follow-up or communication from support.
Support options
Training options
To see what individual users say about Therasoft Online's customer support, check out the review snippets below.
“My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.”
Matthew S.
Business Owner, Licensed Professional Counselor
“I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed).”
Jennifer J.
Founder and Professional Counselor
“The service has gone down hill fast.”
Mary W.
Admin
“Software was find; the customer service was horrible. ”
Linda G.
Owner solo practice
Therasoft Online FAQs
Therasoft Online has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What is Therasoft Online used for?
Therasoft is a comprehensive counseling practice management software that helps psychologists, therapists and mental health professionals to build and run successful private practices. The solution streamlines workflow management and includes tools for marketing, management, and online billing. The solution offers seamless integration with a scheduling calendar, along with an effective, secure and convenient system for note taking. Therasoft's record storage system stores clinical assessments and documentation, progress notes, treatment plans, and insurance billing. Therapy notes are both DSM-IV and DSM 5 ready, allowing users to consistently stay HIPAA compliant. Users can view and update individual client scheduling preferences, check reminders, and view upcoming appointments. Therasoft includes complete billing solutions with electronic claims and credit card processing. Users can track balances, log cash, credit, and insurance payments, and deposit funds directly into their bank account. The module handles billing for consultations and regular sessions, as well as cancellations and no-shows. Users can also create, print, and email invoices and therapist billing information to their clients. Therasoft offers social media marketing for Wordpress blogs, Facebook, Twitter and Linkedin accounts, as well as analytics and search engine optimization (SEO) for a unique, professional website provided by Therasoft.
Q. Does Therasoft Online support mobile devices?
Therasoft Online supports the following devices:
iPhone, iPad, Android
Q. What level of support does Therasoft Online offer?
Therasoft Online offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum
