Therasoft Online vs Kipu

SimplePractice

TheraNest

TherapyNotes, LLC

Sunwave

Big Data MPI

Provation Apex

Compare Therasoft Online and Kipu based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

EHR YOUR WAY

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billing

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Calendar Management

Calendar Sync

Charting

Chat/Messaging

Claims Management

Client Portal

Clinic Interoperability

Communication Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Document Management

Document Storage

Drag & Drop

Electronic Payments

Electronic Signature

Email Reminders

Employee Management

EMR/EHR

E-Prescribing

Faculty/Staff Management

For Mental/Behavioral Health

Forms Management

HIPAA Compliant

Initial Assessments

Invoice Management

Medical Billing

Mobile Access

Multi-Location

Multi-Provider Practice

No-Show Tracking

Notes Management

Online Booking

Patient Intake

Patient Records Management

Payment Processing

Practice Management

Progress Notes

Progress Tracking

Real-Time Reporting

Recurring Appointments

Reminders

Reporting/Analytics

Reporting & Statistics

Revenue Management

Role-Based Permissions

Self Service Portal

SMS Messaging

Staff Management

Telemedicine

Teletherapy

Template Management

Therapy Notes

Third-Party Integrations

Treatment Planning

Workflow Management

Most reviewers indicate Therasoft Online offers strong value for money, citing affordability and comprehensive features. Most users consider it cost-effective, but some reviewers feel the pricing structure is confusing or too expensive for interns.

Value for money

By industry, Therasoft Online reviewers are most commonly professionals in mental health care (64%). The most frequent use case cited is electronic medical records (67% of reviewers).

Therasoft Online

iPhone

iPad

Android

Windows

Chromebook

Web-based

Standard 

ePrescribe

Founder and Professional Counselor

I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed).

The subscription price was raised by over 263% with less than a month's notice.

I thought five years ago their customer support was small and responsive.

Admin

This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?”

Lack of communication, hard drive issues and vague follow through with empty excuses.

No accommodations made for their issues other than we the consumer needs to remedy their errors.

Owner, Managing Member

Customer support terrible, lost client data during server "issue"

Billing Manager

I liked the auto posting portion of Therasoft

It seemed like there was issue after issue with no communication.

Clinical Director

It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache.

Customizable features, initial person-to-person support around glitches, and helpful creation of forms.

CSW-I

could have learned more before started, would like to have more knowledge about different parts to assist with daily use

EXECUTIVE CLINICAL DIRECTOR

WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS

Ability to incorporate intake screening and new client registration on our website.

Clinical Neuropsychologist

Ability to limit the number of forms clinicians could access.

Operations

It allows us to create the system that truly represents the way we work.

I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol.

IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY

Business Owner, Licensed Professional Counselor

My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.

Counselor 

Also, the customer service and training departments are awesome, they respond right away and they provide assistance to make sure that I get what is needed.

With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior.

PROFESSOR

Ease of use and well designed with current aplications

Clinical director

Owner solo practice 

When you leave Therasoft you cannot get a copy of your records, with a fee, of course.  

The flexibility is what we really appreciate.

Specifically, I appreciate how the information within the EHR is organized and displayed on the screen.

Owner

Easy to get set up, customer support was good.

Therasoft is a robust program that takes a while to learn.

Executive Director  

SENSITIVE CONTENT HIDDEN] not only provided us with an article on the changes for billing to telehealth but she scheduled a one on one walk through to provide hands on demonstration and to assist that we have no further questions etc

Ability to track appointment schedule and number of sessions per month

Administrative Assistant

Unable to easily access specific information. If specific information is needed, we have to ask for a report to be built.

Registered Mental Health Counselor Intern

A handful of features need further explanation

Software was find; the customer service was horrible.  

Information is easily available about updates as the send emails frequently and update the website.

owner

I use the website, email, video and all the functions.

Difficulty with logon, and frequency of reinstalling the ID

Was happy with product; very unhappy with support.

LCSW

I had to make quick decisions about my practice set-up and did not have time to do much shopping around.

Psychotherapist

Problems getting access, hick ups that need fixing regularly

Therasoft pricing appears similar to other products.

counselor

I'm still not well-versed on the various features.

Customer Support

Bugs and Issues

Record Form Information

Features

Pricing

Template Customization

Email Reminder

Video Training

Online Access

Frequent software glitches and delays

86% of reviewers feel negative about Therasoft’s bugs and technical issues. Some users report persistent glitches, such as errors in menus, duplicate records, and unreliable mobile app functionality. Reviewers indicate that system slowdowns, freezing, and login problems disrupt workflow and can be frustrating. They mention ongoing issues with billing, reporting inconsistencies, and unresolved problems despite repeated communication with support. Users say that technical difficulties sometimes lead to data loss or hinder hiring processes, and they express dissatisfaction with the lack of timely resolution and clear communication regarding these software problems.

Comprehensive practice management tools

93% of reviewers feel positive about Therasoft’s practice management capabilities. Reviewers indicate the software streamlines daily operations, allowing them to focus more on clinical work and less on administrative tasks. They appreciate the comprehensive feature set that covers charting, billing, onboarding, and HIPAA compliance, which supports both solo and group practices. Users say the platform’s flexibility and customization options help practices grow without needing to switch systems. Some reviewers find the system easy to use and value the onboarding support, noting that it saves time and enhances overall business efficiency.

Responsive and supportive assistance

88% of reviewers feel positive about Therasoft’s customer support. Users report that support staff are friendly, patient, and quick to respond to questions or issues. Reviewers appreciate being able to reach real people by phone or chat, which reduces stress when problems arise. They say the onboarding and training teams are helpful in getting new users comfortable with the system. Many users value the individualized attention and consistent follow-up, indicating that the support team is committed to resolving concerns and making the transition to Therasoft smoother for both new and established practices.

Mid-size Business

Large Enterprises

Small Business

Freelancers

Most reviewers indicate that Therasoft Online offers strong value for money, highlighting its affordability, competitive pricing, and comprehensive features included in the cost. They appreciate not needing to manage software installations or maintenance, and feel the all-in-one platform justifies the price. Most users consider the software cost-effective compared to other EHR solutions and say the investment is worthwhile for the features provided. Some reviewers feel the pricing structure is confusing or higher than expected, and a few mention it may be too expensive for interns or not fully justified by the included features.

BestNotes

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting

Kipu offers software for behavioral health organizations, integrating EMR, CRM, RCM, and GRC tools. The platform streamlines workflows with customizable documentation templates, secure messaging for care coordination, and integrated patient billing, while providing compliance management tailored to behavioral health facilities.

Therasoft Online vs Kipu Comparison (2026)

Therasoft Online

Kipu

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives