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Valant EHR Suite vs ICANotes Comparison

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Overview

Valant is a cloud-based EHR software that provides clinicians and behavioral health professionals with tools to streamline...

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

120

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

155.30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

279

5

4

3

2

1

144

71

30

16

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.0

97

5

4

3

2

1

51

19

15

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

Pros

The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.

Pros

I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Cons

Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
Horrific customer service and dishonest leadership team.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.

Cons

There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Patient Records Management
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Workflow Management
  • Total features45
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Patient Records Management
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Workflow Management

Integrations

  • Total integrations1
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

TA
AvatarImg

Theresa A.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Valant EHR Suite logo

Valant EHR Suite

After much product testing...Valant wins!

Reviewed 7 years ago

I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros

1. Valant offers as part of the intake note, numerous assessments that are automatically scored! 2. Customizable for how you would like to view buttons. 3. Group Notes automatically carry over from the first note in the general section, VERY helpful! 4. Prepopulated from the last note, so you do not need to go back to review. 5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up. 6. Cloud based. 7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons

1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me. 2. There is no built in telehealth at this time. I am assured that this is something that is being looked into. 3. Billing is not fully integrated and requires a subscription to an outside provider.

MJ
AvatarImg

Maris J.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

ICANotes logo

ICANotes

Too Simple

Reviewed 6 years ago
Pros

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Cons

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

ST
AvatarImg

Shannon T.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ICANotes logo

ICANotes

Great EHR System

Reviewed 4 years ago

The transition from my previous EHR System was very easy. Customer Support have been amazing and always available to assist if there are any problems. There are many tutorials available for needed to assist in becoming familiar with the software features and navigation. I am very satisfied with the EHR and happy that I transitioned to ICANotes.

Pros

I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system. I love it, increase productivity, and easy navigation. Support Team is wonderful.

Cons

I have very satisfied with this EHR and have no concerns or issues identified.

AB
AvatarImg

Alexandra B.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

ICANotes logo

ICANotes

OK for Small Mental Health Group

Reviewed a year ago

No great. I think this would work as an end to end solution for a very small mental health practice. It is not good if you need to get things done quickly and efficiently.

Pros

My mental health providers that have been on this software for a long time really like it. They are very fond of the EHR and feel like it works best for them.

Cons

I don't like a lot of things about this software. It is very slow, there is not enough RAM to run the software through their "web based" rdp connection. Terrible customer service, no ability to reach anyone, when you do they are not helpful and never provide solutions. Trying to create an integration with their "preferred" partners is an impossible task. They want to charge for services that no one else charges for and do not respond for months at a time even after following up weekly. Running reports is almost comical. Something that would take seconds in another billing system takes hours or even DAYS to complete in ICANOTES. We have a special computer that only runs reports on ICANOTES because they can take anywhere from 8-24 hours to run and then "export."

PC
AvatarImg

Paul C.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ICANotes logo

ICANotes

Best EHR for the mental health professional!

Reviewed 5 years ago

I believe ICANotes represents the best value in EHR for the small two medium-sized mental health practice. No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals. The vast majority of EHR systems on the market were designed for standard medical practices geared towards labs/procedures/meds and are ill-suited to the needs of the mental health professional.

Pros

Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.

Cons

Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company.

JC
AvatarImg

Jessica C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ICANotes logo

ICANotes

A+ company

Reviewed 7 years ago

This company is everything we expected and more. Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value!

Pros

No pros were added to this review

Cons

No cons were added to this review

PK
AvatarImg

Paola K.

Mental Health Care, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ICANotes logo

ICANotes

I am trying desperately to make this EHR system work for me

Reviewed 9 months ago

Not great!! IT customer service is good but overall ICANotes+ is a terrible system.

Pros

I really like thats its a certified system, the notes are easy and will help you pass any audit which is the main reason I want this EHR system to work for me. I seem to be more in contact with their IT dept than I am with Simple Practice.

Cons

Where do I start? The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program. My clients have complained multiple times about the system being cumbersome to fill out paperwork, it has taken clients over 4+ hours to complete an intake. I get kicked out of the page multiple times even while I am in it. Telehealth can go down and then I am told to clear the cache which...

MF
AvatarImg

Michael F.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ICANotes logo

ICANotes

Yes to Icanotes

Reviewed 6 years ago

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros

It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons

Initially, there were some quirky things about navigating , which have since been corrected.

Vendor response

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

GB
AvatarImg

George B.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ICANotes logo

ICANotes

ICANotes-- OUTSTANDING

Reviewed 7 years ago

I have used ICN for almost 4 yrs now and I continue to be very pleased. It is an excellent EHR for behavioral health. The format is easy, documentation is quick and also very easy. Training videos are excellent. The staff are exemplary and service could not be better!!. I highly recommend this software. As a very busy child and adolescent psychiatrist, ICN has made my life so much more manageable.

Pros

EVERYTHING

Cons

Not a one

CN
AvatarImg

Christine N.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

ICANotes logo

ICANotes

Very Basic Program , could be great but needs to be updated

Reviewed 6 years ago

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with...

JR
AvatarImg

Jared R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ICANotes logo

ICANotes

Excellent Platform for Integrated Care Practice

Reviewed 8 years ago

ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform...

Pros

No pros were added to this review

Cons

No cons were added to this review