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Visual-Eyes

4.0
(15)

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Practice management software for optometry businesses

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Visual-Eyes Pricing, Features, Reviews and Alternatives

Visual-Eyes product overview

What is Visual-Eyes?

Visual-Eyes is a practice management software designed to help optometry businesses handle patients, appointments, invoicing, payments, billing, and more via a unified portal. The platform enables organizations to record, store, and organize patient history, referral sources, and contact details in a centralized repository for future reference.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Visual-Eyes FAQs

Q. What type of pricing plans does Visual-Eyes offer?

Visual-Eyes has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Visual-Eyes?

Visual-Eyes has the following typical customers:
Freelancers, Mid Size Business, Small Business

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Q. What languages does Visual-Eyes support?

Visual-Eyes supports the following languages:
English

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Q. Does Visual-Eyes offer an API?

No, Visual-Eyes does not have an API available.

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Q. What level of support does Visual-Eyes offer?

Visual-Eyes offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk, Knowledge Base

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Visual-Eyes pricing information

Value for money

4.6

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Visual-Eyes features

Functionality

4.2

/5

15

Total features

32

2 categories

Most valued features by users

Reporting & Statistics
Appointment Management
Billing & Invoicing
Scheduling
Patient Records Management
Appointment Scheduling
Records Management
Self Service Portal

Functionality contenders

Visual-Eyes users reviews

Overall Rating

4.0

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

6

7

0

0

2

Pros
The invoice and accounting are great too. The customization is really good too.
I am a real supporter of visual eyes...there is so much good in this program and it is only getting better.
Customer Service is fantastic, software is easy to use and comprehensive enough.
Cons
Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated.
This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't.
I hate the fact that with blended families people have different names I wish that all the boxes who are assossiated with that FAMILY on that day would light up.

Overall rating contenders

DW
AvatarImg

David W.

Verified reviewer

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What is your data worth?

Reviewed 4 years ago

Visual Eyes is the most comprehensive optometric management software out there. We have been a client since 1999 and it keeps getting better and better. No software can guarantee 100% up time but Visual Eyes is close and we have never had a data corruption or lost any data. Pricing may appear high but I figure I can replace anything in my office in the event of a catastrophe except my data - that is...

Pros

Visual Eyes is customized for your individual practice.

Cons

The setup process is not difficult but must be done thoughtfully to maximize efficiency and to maximize the use of your data.

AW
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Amy W.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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VE Review

Reviewed 3 years ago

Overall experience with visual eyes has been good. I came from using another software program at a previous clinic which was far more complicated and did not have the ability to be customized at all. I have also trained lots of users on VE and find they adapt to the program quickly with very little issues.

Pros

One of the things I like the most about the VE software is the ability to customize from a clinic level. Whenever I need to alter anything I can do so easily and quickly and have the changes implemented right away.

Cons

One of the things I like least right now is the rx screen. I find its very cluttered and overwhelming for new users. I do realize that a lot of it is due to the lens ordering system. But I find that there are a lot of unnecessary boxes and it could be cleaned up a bit. I am hoping there will be an option (at some point) of customizing this screen on a clinic level along with the other customization features within the program.

CC
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Chris C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid this one at all costs. Interface is clunky and difficult to use.

Reviewed 7 years ago

Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated. This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't. Customer care is there, but the guys are overly taxed and it takes as long as two or three days to have then return a call, though they usually do. The fact that home office is located in Red Deer, Alberta should be your biggest clue that the people creating this Mickey mouse program are rank amateurs. By eye doctors for eye doctors..... No, stick with what you know.

Pros

No pros were added to this review

Cons

No cons were added to this review

JG
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Jeff G.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Visual Eyes - Optimized for Optometrists

Reviewed 3 years ago

Excellent customer support. Each question/query/feature request is addressed in a timely and very professional manner.

Pros

The software functionality is very powerful and many aspects of it are customizable at the practice level. Optometrists all practice differently so being able to tweak the functionality to meet our particular needs is very important to us. They are continually adding new features to the software based on user feedback and industry trends. Over the past few years, their patient communication system and online booking features have evolved such that it is very easy for patients to communicate with our office and book appointments online - they removed the friction found in many other systems and made it super easy for patients.

Cons

Nothing really. The software is very powerful so there is a bit of a learning curve. However, everything we want it to do, it can.

am
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amy m.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Happy customer but needs a bit of work

Reviewed 3 years ago

I do like it and it is great to use but I wish yearly or every 6 mths you would do a suggestion that would love to be seen

Pros

I am a real supporter of visual eyes...there is so much good in this program and it is only getting better....I really like I really love the fact that if a pt has 2 appointments on that same day the appointment boxes light up...…

Cons

1. how to do the reports or how to create reports....this could be soooo much better 2. I hate the fact that with blended families people have different names I wish that all the boxes who are assossiated with that FAMILY on that day would light up... 3. the invoice split payments are great however I wish you could print invoices from this screen....I wish you could do this on cash and I wish you could transfer credits to other peoples invoices without crazy amount of steps....

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