RevolutionEHR Pricing, Features, Reviews & Comparison of Alternatives

Pros
1) Unbeatable, American-based customer support. Some competitors use overseas-based support (i.e. not only are there cultural & language barriers, their time zone is not user friendly). 2) Rev was cloud-based from inception (as opposed to competing EHRs that now try to retro-fit their EHR into a cloud-based environment). 3) EHR designed by optometrists. 4) Best value for the money. 5) Integrity of Scott Jens and Rev employees. 6) A la carte add-ons. 7) Enabled me to achieve Meaningful Use. 8) Includes Eyedock 9) Integrates well with Marco & RXNT 10) Did I mention the fantastic customer support? ;-)

Cons
# 1 Not easy to use & not intuitive: 1) Steep learning curve. 2) Too many "clicks" 3) Uses Adobe (which has contributed to the aforementioned) & I am concerned about: A) Adobe being phased out soon, B) Relearning how to navigate screens when switching from Adobe. #2 Accounting portion is the worst part of Rev. #3 I use Direct Messaging a lot. It is also cumbersome for TOC: 1) unlike other EHRs, it does not send the most recent (& pertinent) exam. I end up sending the TOC and include the pertinent exam as an attachment. Comparatively, all TOC (e.g. P/O CE) I receive contain only the pertinent exam. 2) Cannot send more than one attachment, such as photos, TVF, OCT w/o resorting to a zipdrive. 3) Rev's DM does not communicate interactively with the DM of my two biggest referral groups. #4 Inventory is not robust. #5 I am concerned about my patient's charts if I retire without selling my practice (e.g accessibility to patient).

Rating breakdown

Pros
I like the streamlined layout and minimalism of the software. It is as simple or as complicated as you need it to be without having to add or takeaway from other features. Since Rev is cloud-based, I don't have to worry about backups or server-side computer failure corrupting data. It is very simple to use: It's no different than using your typical web-form. The learning curve for the software is small. Generally, pretty easy to teach employees how to use the software which saves me time and money. Easy to generate reports and you have the ability to make basic SQL-style reports to monitor most of what you need to. Easy admin tools that allow one to customize exactly how much access a user can have which in turn makes it easier to comply with HIPAA. The updates are digestible and easy to adapt to: nothing crazy to figure out. Submitting claims is ridiculously easy as long as the insurance vendor is set up correctly: which also isn't hard (Medicare claims are a little different setup). I don't even remember the last time I called support (They're nice by the way). The software is extremely consistent and intuitive.

Cons
An unfair criticism would be that every now and again the software refreshes while typing (which I completely understand is a result of the syncing of data between the browser and the cloud, but I doubt this can be helped at the moment. This will only get better as faster bandwidths become the norm) I much rather have to repeat a field once every few weeks than worry about backups and computer issues. (Since I have to pick a con, but this is such a non-issue) It doesn't make me coffee in the morning, but I don't think they offer this as an option, although I'd be open to it. I don't know how they'd do it, but Rev has some pretty clever IT people.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Revolution EHR is a great electronic health record management system that allows for total office integration. Revolution EHR leaves nothing behind when it comes to managing patient records, accounting, billing, coding, optical orders, medical orders, insurance, inventory management, reports, etc. Revolution EHR gives the office the ability to do everything for all their patients and it streamlines workflow for better efficiency and productivity. Another great benefit to Revolution EHR is that it is a cloud-based system meaning their is no software needed to take up vital hard drive space and it can be accessed from any computer anywhere that you are. This allows for your doctors to communicate about patients even if they are out of the office and it allows managers to pull reports from home if needed.

Cons
The downside to Revolution EHR is that it has a learning curve like most new programs being implemented into an office. revolution EHR requires some time to get used to and even after a few years of using it you will learn something new. But this is not so much a negative as it is a positive. Revolution EHR provides a "sandbox mode" that allows the office to utilize all the features of Revolution EHR, but without the real-world risks of inputting wrong data. It encourages you to make mistakes and to learn form them. Revolution EHR is also updating their systems constantly to streamline the patient care process and in doing so that is why you learn something new.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I find the program is easy to set up and use, feature rich, guides the Dr recording to ensure correct documentation for medical care and coding for those encounters, this fact has created Dr confidence and enabled our office to increase medical billing - that more than pays for the monthly fee, its updated for free and web based is an asset for any practitioner with multi locations , help is just outstanding , my technicians find it easy to use and we do experience tech turnover so ease of use is important, lots of business partners to help communicate to your patients , survey and recall, great communication tools for patient and their health care providers

Cons
I am an OD so I wish there was a lower monthly fee and it was easier to get all my pre test data into the program. But the most irritating thing is I cannot let my techs to start the record days ahead of the visit- this is something I would like to be changed-- this is so pre work of insurance, demographics and health HX & meds could be entered well before the encounter in less of a rush so when the encounter is present the day of the visit - patient processing is quicker and less tech duress improving the entire encounter experience - no one likes to wait for the receptionist or techs gather data - but REV forces that because we cannot open a case before the encounter date/time- can you fix that ??

Rating breakdown

Pros
My staff finds it intuitive and easy to use. I never hear them complain about the software. I like that it's customizable. I can make my chart notes look just the way I want. I also like that they are constantly making small tweaks to improve the system. Several times a year it is updated, but only with a few changes. I think it's better to do a few changes at a time instead of once a year so you don't feel like you are learning a whole new software system. I also appreciate that this is a company that truly cares about its customers. When we talk, they listen. There is a place where you can put recommendations for improvements and when enough doctors say the same thing, they add it. One time they removed a feature that I really liked. Enough doctors complained about it that within a few days, they put it back! Talk about service!

Cons
My only real complaint about RevEHR is that I can't print out my exam notes in a neat, concise fashion. Exams print out with 10+ pages. This may be because I haven't taken the time to figure out an easier way. I'd love some input on this. So I guess a related complaint would be that set up time is significant. But I'm willing to deal with that because once you do have it set up, it works like a dream.

Rating breakdown

Likelihood to recommend: 10/10