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Waystar vs NextGen Office Comparison
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Overview
Waystar provides a next-generation, cloud-based technology platform that modernizes the healthcare revenue cycle. Our technology,...
Achieve better clinical outcomes by using NextGen Healthcare EHR/EMR solutions. Our goal is to empower you to deliver high-quality care.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features44
- AI/Machine Learning
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audit Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Case Management
- Charting
- Claims Adjuster Management
- Claims Management
- Claims Scrubbing
- Claims Tracking
- Client Portal
- Clinic Interoperability
- Co-Pay & Deductible Tracking
- Code & Charge Entry
- Coding Assistance
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Customer History
- Customer Management
- Customizable Reports
- Customizable Templates
- Data Discovery
- Data Verification
- Data Visualization
- Decision Support
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- E-Prescribing
- EDI
- EHR/EMR Integration
- EMR/EHR
- Electronic Claims
- Electronic Payments
- For Healthcare
- For Medical Purposes
- Forms Management
- HIPAA Compliant
- Handwriting Recognition
- Historical Reporting
- ICD-10 Compliance
- Insurance Eligibility Verification
- Invoice History
- Meaningful Use Certified
- Medical Billing
- Messaging
- Monitoring
- Multi-Location
- Multi-Physician
- ONC-ATCB Certified
- Order Entry
- Paper-Based Claims
- Patient Engagement
- Patient Intake
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Collection
- Payment Processing
- Payor Management
- Physician Management
- Physician Scheduling
- Practice Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Records Management
- Reminders
- Remittance Advice
- Reporting & Statistics
- Revenue Management
- Risk Assessment
- SOAP notes
- Search/Filter
- Self Service Portal
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Transaction History
- Video Conferencing
- Voice Recognition
- Workflow Management
- Total features69
- AI/Machine Learning
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audit Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Case Management
- Charting
- Claims Adjuster Management
- Claims Management
- Claims Scrubbing
- Claims Tracking
- Client Portal
- Clinic Interoperability
- Co-Pay & Deductible Tracking
- Code & Charge Entry
- Coding Assistance
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Customer History
- Customer Management
- Customizable Reports
- Customizable Templates
- Data Discovery
- Data Verification
- Data Visualization
- Decision Support
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- E-Prescribing
- EDI
- EHR/EMR Integration
- EMR/EHR
- Electronic Claims
- Electronic Payments
- For Healthcare
- For Medical Purposes
- Forms Management
- HIPAA Compliant
- Handwriting Recognition
- Historical Reporting
- ICD-10 Compliance
- Insurance Eligibility Verification
- Invoice History
- Meaningful Use Certified
- Medical Billing
- Messaging
- Monitoring
- Multi-Location
- Multi-Physician
- ONC-ATCB Certified
- Order Entry
- Paper-Based Claims
- Patient Engagement
- Patient Intake
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Collection
- Payment Processing
- Payor Management
- Physician Management
- Physician Scheduling
- Practice Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Records Management
- Reminders
- Remittance Advice
- Reporting & Statistics
- Revenue Management
- Risk Assessment
- SOAP notes
- Search/Filter
- Self Service Portal
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Transaction History
- Video Conferencing
- Voice Recognition
- Workflow Management
Integrations
- Total integrations10
- Birdeye
- Cerner PowerChart Ambulatory EHR
- Clarity Wave
- Curogram
- Google Calendar
- Google Maps
- Kareo Billing
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Weave
- Xero
- athenaOne
- eClinicalWorks
- Total integrations17
- Birdeye
- Cerner PowerChart Ambulatory EHR
- Clarity Wave
- Curogram
- Google Calendar
- Google Maps
- Kareo Billing
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Weave
- Xero
- athenaOne
- eClinicalWorks
Alternatives
Explore similar apps
User reviews that mention these apps
Andrea R.
Health, Wellness and Fitness, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
Overall, Waystar has been great for our office.
Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away.
I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed.
Marlo M.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
great software and very happy with customer service
Very user friendly for both the clinical and office staff
would like to see all doc information interchangeable if wrong doc was utilized
Elana H.
Medical Practice, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.
I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.
Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.
Debbie R.
Financial Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
When I was using Navicure, I would find that the denials would be in multiple places for me to correct instead of just one. Also, the claims I had in there, I asked Office Ally and they had the same patient that I had submitted to Navicure. It seems like Navicure charged is a month to send them to Office Ally a monthly at the most, got the denials, and scattered them around in their system to create multiple work. I switched to Office Ally and love it and their customer service.
None
Read my review.
brandy b.
Civic & Social Organization, 11-50 employees
Used weekly for 1-2 years
Review source
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its easy to use and find what i am looking for quickly. the error messages are typically user friendly and understandable but as we only have the basic service this is the feature i use most. i would be great if i could pick the things i want to buy
i wish you did not need to pay extra for some of the features i feel should be standard. i liked the use of all the functions for the short time but our office cannot afford to .
Miriam M.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
Review source
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My experience has overall been amazing. This is the third company I have "brought" eSolutions with me. My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied. For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.) The software is manageable and able to learn rather quickly. Again, customer support and technical support are always available. I also feel like the eSolutions people work as a team - particularly between technical support and customer service.
Broad scope of services, ease of use, fantastic customer support, fantastic technical support. Especially love the "live chat" option. The abilty to quickly and accurately correct claims that have been returned to provider (making corrections through Medicare Ace.). Love the Roster Billing. Love the ease to "create a claim" when needed. Also that there are prompts and scrubs when checking and fixing a returned claim. The ability to track ADRs is fantastic.
When there is an internet/technical problem with eSoutions or one of the intermediaries, eSolutions does not place a warning at the opening screen which would be extremely helpful. (Zirmed does doe this.) Because then time is spent trying to ascertain whether this is a corporate IT problem or a general internet/provider problem.
Ashley G.
Hospital & Health Care, 51-200 employees
Used monthly for 2+ years
Review source
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I don't have as much daily use of the software as I used to; but I would recommend it.
I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.
The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.
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