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Waystar vs NextGen Office Comparison

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Overview

Waystar provides a next-generation, cloud-based technology platform that modernizes the healthcare revenue cycle. Our technology,...

Category Leaders

Achieve better clinical outcomes by using NextGen Healthcare EHR/EMR solutions. Our goal is to empower you to deliver high-quality care.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

196

5

4

3

2

1

128

52

8

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.0

1.2K

5

4

3

2

1

505

482

152

43

53

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

I have always had outstanding customer support and the ease of use is very helpful.
Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount.
Wonderful costumer service, good training provided for new clients.

Pros

I really had an awesome experience using this amazing software. When i started using it, my office communication and timeliness has greatly improved with time and it has been awesome.
The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.
I loved how the application was super easy to use. The navigation part of the application, made my daily workflow easier.

Cons

I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them.
Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.
When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them.

Cons

All upgrades, additions, or troubleshooting falls back on the customer, because they assume all customers employ a full-time IT staff, and they blame any failures or problems on the customer.
Then they charged my bank account for it. When I emailed to inquire why they charged me they said they were not going to let me out of my contract early.
The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features44
  • AI/Machine Learning
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Customer History
  • Customer Management
  • Customizable Reports
  • Customizable Templates
  • Data Discovery
  • Data Verification
  • Data Visualization
  • Decision Support
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • For Healthcare
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • ICD-10 Compliance
  • Insurance Eligibility Verification
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • ONC-ATCB Certified
  • Order Entry
  • Paper-Based Claims
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payor Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Records Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Revenue Management
  • Risk Assessment
  • SOAP notes
  • Search/Filter
  • Self Service Portal
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Video Conferencing
  • Voice Recognition
  • Workflow Management
  • Total features69
  • AI/Machine Learning
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Customer History
  • Customer Management
  • Customizable Reports
  • Customizable Templates
  • Data Discovery
  • Data Verification
  • Data Visualization
  • Decision Support
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • For Healthcare
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • ICD-10 Compliance
  • Insurance Eligibility Verification
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • ONC-ATCB Certified
  • Order Entry
  • Paper-Based Claims
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payor Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Records Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Revenue Management
  • Risk Assessment
  • SOAP notes
  • Search/Filter
  • Self Service Portal
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations10
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations17
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

AR
AvatarImg

Andrea R.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waystar logo

Waystar

Great Claims Processing Software

Reviewed 4 months ago

Overall, Waystar has been great for our office.

Pros

Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away.

Cons

I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed.

MM
AvatarImg

Marlo M.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waystar logo

Waystar

Great Software for Great Price

Reviewed 4 months ago

great software and very happy with customer service

Pros

Very user friendly for both the clinical and office staff

Cons

would like to see all doc information interchangeable if wrong doc was utilized

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Elana H.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waystar logo

Waystar

Great Product

Reviewed 4 years ago

Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.

Pros

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Cons

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

DR
AvatarImg

Debbie R.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waystar logo

Waystar

Cluttered and Pricey

Reviewed 6 years ago

When I was using Navicure, I would find that the denials would be in multiple places for me to correct instead of just one. Also, the claims I had in there, I asked Office Ally and they had the same patient that I had submitted to Navicure. It seems like Navicure charged is a month to send them to Office Ally a monthly at the most, got the denials, and scattered them around in their system to create multiple work. I switched to Office Ally and love it and their customer service.

Pros

None

Cons

Read my review.

bb
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brandy b.

Civic & Social Organization, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waystar logo

Waystar

customer service has always been quick and helpful

Reviewed 5 years ago
Pros

its easy to use and find what i am looking for quickly. the error messages are typically user friendly and understandable but as we only have the basic service this is the feature i use most. i would be great if i could pick the things i want to buy

Cons

i wish you did not need to pay extra for some of the features i feel should be standard. i liked the use of all the functions for the short time but our office cannot afford to .

MM
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Miriam M.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waystar logo

Waystar

Third Company I've Brought Esolutions with Me!

Reviewed 4 years ago

My experience has overall been amazing. This is the third company I have "brought" eSolutions with me. My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied. For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.) The software is manageable and able to learn rather quickly. Again, customer support and technical support are always available. I also feel like the eSolutions people work as a team - particularly between technical support and customer service.

Pros

Broad scope of services, ease of use, fantastic customer support, fantastic technical support. Especially love the "live chat" option. The abilty to quickly and accurately correct claims that have been returned to provider (making corrections through Medicare Ace.). Love the Roster Billing. Love the ease to "create a claim" when needed. Also that there are prompts and scrubs when checking and fixing a returned claim. The ability to track ADRs is fantastic.

Cons

When there is an internet/technical problem with eSoutions or one of the intermediaries, eSolutions does not place a warning at the opening screen which would be extremely helpful. (Zirmed does doe this.) Because then time is spent trying to ascertain whether this is a corporate IT problem or a general internet/provider problem.

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Ashley G.

Hospital & Health Care, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waystar logo

Waystar

Clearinghouse used for Hospice & HomeHealth billing for 6 years

Reviewed 4 years ago

I don't have as much daily use of the software as I used to; but I would recommend it.

Pros

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

Cons

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.