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Cloudbeds vs eZee Absolute Comparison

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Overview

Category Leaders

Cloudbeds is a cloud-based hospitality platform which enables property owners & managers to manage bookings, availability,...

eZee Absolute is an all-in-one hotel & property management system (PMS) platform for managing hotels effectively, even while...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

100

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

50

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

323

5

4

3

2

1

209

67

18

14

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.6

310

5

4

3

2

1

214

76

12

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.

Pros

I like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.
Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.
Overall a good value for money. The team is very active and helpful in resolving challenges / if any occurs and constant develops new features and refreshing the design.

Cons

There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.

Cons

I need Home button to come back to main page with reservations whenever I am. Also Ezee logo dont work as home button it piss me off a lot.
Got very angry about Team Viewer. Frozen keyboard and shut down the browser.
PMS Purchasing & part As it was a bit confusing.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features92
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Availability Management
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Templates
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Order Management
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Real Time Data
  • Real-Time Analytics
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Short/Long Term Rental
  • Single Property
  • Tax Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Availability Management
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Templates
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Order Management
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Real Time Data
  • Real-Time Analytics
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Short/Long Term Rental
  • Single Property
  • Tax Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations39
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations3
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

LS
AvatarImg

Lara S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cloudbeds logo

Cloudbeds

Great reservation system for a small hotel

Reviewed 3 years ago

Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!

Pros

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer...

Cons

There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

Vendor response

We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud...

Js
AvatarImg

Jasmitpal s.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

eZee Absolute logo

eZee Absolute

best hospitality software

Reviewed a year ago

he dashboard and calendar on Cloudbeds were the features that most impressed me. It is simple to get a clear picture of the check-ins, check-outs, and occupancy from these 2 functions. Of course, the calendar also has other useful subfunctions. The integration with a sizable pool of vendors to expand the fundamental HMS and customise it specifically to each hotel's operations is another equally cool feature, in my opinion.

Pros

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

Cons

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

Vendor response

Hi Jasmitpal, Thanks for the comprehensive feedback. We are glad that you ae satisfied with eZee Absolute. We constantly work in order to make our product more intuitive. Your suggestions would surely help us to deliver future updates. In case you have more suggestion, please write us on cm@ezeetechnosys.com Regards, Team eZee