Hostaway vs Guesty For Hosts Comparison

Switched from Guesty for Pros. [sensitive content hidden] in tech support is awesome

No cons to report overall anytime I have a question they help quick

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

The software is extremely easy to use, with great functionality for: Hosts, service providers, and clients

The onboarding process could be a little smoother if the company implemented a local individual to teach the onboarding lessons. However, Hostaway's self-help guides and online chat are great.

I like how user friendly Hostaway it. I used Guesty before and Hostaway is easier to navigate.

Wish more of the features can be used on the mobile device app instead of just a desktop.

We were sold on the idea they had all the same features + as Guesty as a lower cost. This was not the case.

Most of their features are a shell so they can say "we offer xyz" when selling you the product.

Hi there, thank you for your feedback. We are very sorry to hear that your experience has not been up to expectations, and would like the opportunity to discuss this further and make things right. Please contact us at support@hostaway.com or respond directly with your preferred method of contact so we can get a hold of you ASAP. Thanks again.

Customer Service - Farshad was great to work with during onboarding. He was able to answer our many questions and help us transition from Guesty to Hostaway. The rest of the support team was also helpful via email between our onboarding calls.

The app is inferior to Guesty. Limited options other than calendar and messaging. Anything to do with your listings just be done on their website.

Hostaway has everything I need: Direct booking platform, calendar syncronization, ability to integrate with other softwares, financial reporting, unlimited users, unified inbox.

Some of the financial functions are better suited for more advanced users. When messaging, you can only send messages as the listing owner, which is not desirable. Even basic platforms like Guesty have this feature.

Hostaway enable our company to group all hosts together into one plateform and manage the properties easier.

No financial support function yet, it would be great if there's a function that allow us to manage the owner payout in batch.

Came over from Guesty where NOTHING was working. Hostaway actually syncs properly everywhere and it's entire platform is built out in such a way that allows me to run my business.

Needs ACH payments and maybe ability to sync with my bank account.

Very simple and easy to use once it set up. Everything is interconnected so once you get going it is awesome to see everything work together.

It is easy to use once you get the hang of it but there is alot of features so it can take a minute to get use to. But like i said.. it is very easy after.

We would like to thank you for taking the time to review our software. We are so pleased to hear that you found it easy to use and that it connected well. It's great to hear that you had some issues getting the hang of the system at first, but overcame them and were able to enjoy the full experience our software has to offer. We appreciate your feedback and hope that you continue to enjoy our software. -Josh with Hostaway

So far, the personal level of support with the onboarding has been excellent.

There have been no complaints so far. As long as there is readily available customer support when a problem arises, I will be happy.

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business...

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Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Huge list of integrations. As a PMS Hostaway does its best to simplify a very complicated and capable product into an easy to use platform.

Minor issues with the app not sending notifications. Pricing aimed at hosts with 3+ properties so not really worth it if you only have 1 or 2.

The channel manager is always dependable and the guest messaging is great. Plus the brand new re-vamped Booking Engine is SOOOOOOOOOOooooo much better than all the rest.

The Tasks section could use a lot of work, and I find myself double-checking the invoicing, because sometimes it takes a while to update or you have to update it manually.

Easy dashboard, multi new addons, useful, essentials

Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Thank you Pawe

The integration to our website as well as the on boarding went very smooth.

The Mobile app is the feature that the manager of our properties was not very excited about. Basically the complaint was his hosts had to use a computer to do many of the tasks needed to manage their properties. Specifically automated message.

Truly makes a huge difference in managing multiple properties at once. Do not skimp and skip out on their onboarding option. Their team is top notch and always respond with a live person response not AI. Started with Guesty for Host as a trial option and ended up with 3 double bookings. Hostaway made sure there were no issues setting up the integrations for every platform. Co-hosting is so much easier with this set up!The easy ability to create your own website for your properties as so simple to set up and helps expand your business.Integration with Google Travel is also a huge addition to the platform.

App needs more tabs like the website. Limited information provided via the app.

How effectively it works Once you set the settings up the way you like it, it runs like a well oiled machine.

It takes a little while to get used to all the features. It can definitely get overwhelming for a bit because there are so many options for customization.

The task list is a nice feature but almost impossible for the cleaners to use in the field.

The set up of this platform is a complete nightmare! The customer service at the very beginning is decent but they are quick to drop you and go to the next customer before you are completely set up. You are left to wait for the integration and absolutely no customer service afterwards. We were not given the final steps of what we needed to do as far as getting rid of VRBO iCal and now I have to go...

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Easy to view calendar can show you multiple properties at the same time and it is simple to see vacant days and availability for multiple properties at the same time

It does not show you the total number of days booked for a particular property for example, if you wanna know how many nights the properties been booked for the year for the month for the quarter you have to calculate that manually

I had the chance to work with [sensitive content hidden] for the on-boarding program He is super professionnal and super cool : 10/10 !!! The platform has everything you need, from multi-calendars to messages automations, etc : many many functionalities and granularity Also, the possibility to create in a few seconds a new direct website integrating all accodomation listing with a booking engine is AWESOME ! In just 4 sessions, I have now integrated all the communication and calendar of my different platforms (AIRBNB, BOOKING, VRBO) and this has clearly changed my life! :)

Very small request for R&D teams : Adding chinese language for the website

Unified inbox Analytics - although it shows group level and not multi unit

No revenue / occupancy management tool No report for staying guests for a specific date

The easy to use layout of the app and website

that there wasn't a more affordable price for someone using it for just 1 holiday rental.

Alex, We would like to thank Alex for the great review of our software. It is always great to hear feedback from our customers, especially when it is as positive as yours. We are delighted that you found the easy to use layout of the app and website to be a pro, and that you ultimately chose us because of our customer service. We believe that being able to reach out to someone on the phone anytime you need help is invaluable, and we are glad that you agree. Thank you again for your kind words. -Josh from Hostaway

Hostaway is extremely userfriendly and if I come across any roadblocks Customer service is 10/10. I just had this type of experience when it came to accounting questions I had with [sensitive content hidden] and he was extremely helpful and understood my needs!

The only thing I ask for is a feature to add for recurring expenses automatically once I input

User X is awesome. It's very intuitive and simple.

Losts of glitches with the integrations and launch. For example for received many reservations with no cleaning fee.

I tried Guesty for Hosts with 2 accounts for almost 2 months. This software doesn’t work properly. The calendar goes blank, has a lot of problems and does not work properly. When you send them messages, they answer you after 5-6 hours. They don’t have a telephone for contact support. Don’t waste your money.

Everything, but the most is that they don’t have a contact support.

Fair price Designed by people who are sensitive about real problems of property manager's life

Not multi language Restrictions should limit check-in and checkout days