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SiteMinder vs Sirvoy Comparison

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Overview

Sell, market, manage and grow your hotel – from one place. Start your free 14-day trial today. Cancel anytime.

Category Leaders

Sirvoy Hospitality System is a hotel reservation & property management system for small & medium-sized hotels, B&Bs, hostels,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

167

5

4

3

2

1

98

33

12

9

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.7

247

5

4

3

2

1

177

60

8

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
Siteminder awesome , be better and good service to integrated the system in the future.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.

Pros

Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Cons

The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible.

Cons

Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Channels available seem to be for English speaking websites only. There are no French ones for instance.
However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features27
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Customer Support
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Single Property
  • Spa/Activity Management
  • Task Scheduling
  • Third Party Booking
  • Third Party Integrations
  • Website Integration
  • Total features47
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Customer Support
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Single Property
  • Spa/Activity Management
  • Task Scheduling
  • Third Party Booking
  • Third Party Integrations
  • Website Integration

Integrations

  • Total integrations33
  • Authorize.Net
  • Beyond
  • Breezeway
  • Duve
  • GameChanger
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier
  • Total integrations6
  • Authorize.Net
  • Beyond
  • Breezeway
  • Duve
  • GameChanger
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier

User reviews that mention these apps

AB
AvatarImg

Anja B.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sirvoy logo

Sirvoy

Easy-to-use software for smallerbusinesses

Reviewed 6 years ago

We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Pros

Design, usability, support, features

Cons

lack of manually adjustable channel manager like the siteminder inventory

Vendor response

Thanks for such a fab review Anja. Good to know that you've been finding Sirvoy easy to use and Customer Service has been of help getting you started. There are features being released next week that should help with the issues you mention. We will update the Booking Blog when these becomes available so stay tuned for that. If there are still things that you feel would improve the system we would love to hear from you. Contact support@sirvoy.com with any feedback you have as we always try to use our client's suggestions when developing the system. Many Thanks, Adele Worden, Communication Manager

NF
AvatarImg

Nick F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sirvoy logo

Sirvoy

New Features

Reviewed 6 years ago

Hi, One of the major feedback points we can make is regarding occupancy and current room pricing reports. With multiple accounts, we have to go into each one and input the rooms sold from the graph each day (statistics function) into a separate excel tracker alongside the price point/dates which is very time consuming. You have to hoover over each date on the graph and then input manually so we can yield our rooms more effectively. It would be unbelievable if you could match similar systems like siteminder and My allocator and have this as an easy export function to review the data. Customer service is outstanding and has become extremely quick over the years! Loyal customer. Nick.

Pros

Cost effective, good use of channels

Cons

Report functions for rooms sold and rates updates needs a grid like siteminder for each of use.

Vendor response

Hi Nick Many thanks for taking the time to submit your feedback. Regarding revenue management we hope that our Booking Suite which is currently under development will help to alleviate some of the issues you mention in your review. Rest assured we are working on it and will update the Booking Blog when it is released. Thanks for your patience and your continued loyalty over the years! Sincerely Adele Worden Communications Manager

LM
AvatarImg

Lina M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sirvoy logo

Sirvoy

Best UI so far!

Reviewed 6 years ago

I chose Sirvoy because it has the best user interface and gave the best value and best price so far with what I need. They still lack other channels from their channel manager but they can connect to Siteminder and they have the big 3. It would be better if they can add more channels but I am very happy so far with their other features.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Lina Thanks for the very positive review. Our aim has always been to produce the most powerful and the most affordable software on the market and we're always happy to hear when our client's think we've achieved that goal. Regarding adding more channels this is something we are currently working on and you should notice a significant increase over the coming year. Thanks again for the love! Sincerely Adele Worden Communication Manager