SiteMinder Pricing, Features, Reviews & Comparison of Alternatives

SiteMinder

Real-time marketing and management of online hotel bookings

3.99/5 (68 reviews)

SiteMinder overview

SiteMinder is an integrated suite of solutions for raising sector profitability across independent hoteliers, hotel groups or partners. The cloud-based platform promises to aid the attraction, reach and conversion of guests, boasting two-way global connections for wider channel management and quick integration with leading industry technology. Starting with The Channel Manager, users can leverage a dashboard-based UI to get all rooms online for faster bookings while visualizing channel performance in terms of revenue. Automation over inventory and rates eliminates manual entry when keeping all booking sites updated in real-time.

TheBookingButton then provides a branded booking engine for the hotel website, promising a customizable two-step booking process with multiple language/currency support and optimization for mobile and Facebook access. Canvas extends these capabilities with comprehensive hotel website creation tools based on a gallery of professionally themed templates. GDS by SiteMinder adds commission-free access to over 500k international travel agents via two-way GDS connectivity, while Prophet delivers hotel-pricing guidance including revenue metrics, competitor rates and market trends.
www.siteminder.com

Pricing

Starting from
£29
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Europe, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Spanish
SiteMinder screenshot: Inventory grid with rooms and bookingsMaximise Your Career Potential: Work with SiteMinderSiteMinder screenshot: Channel Analysis tab and average earnings chartSiteMinder screenshot: TheBookingButton showing online booking listing on tablet deviceSiteMinder screenshot: TheBookingButton detailing the customization options for online listings

SiteMinder reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.1
  3.6
Christina Ongerth

Suite of tools to effectively manage a boutique hotel or a large resort

Used daily for 1-2 years
Reviewed 2018-03-09
Review Source: Capterra

Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check. 2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors. 3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate. 4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some. 5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it.Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.

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Zanneta Baumane

Great product, less than average support service

Used daily for 2+ years
Reviewed 2018-04-18
Review Source: Capterra

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

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Sally Naidu

Ok for the Price

Used daily for 2+ years
Reviewed 2018-12-21
Review Source: Capterra

Since we do not depend a lot on the online reservations (we do more contract and group business), the low flat price is good for us.The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.

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Hans Ning

Works as expected, tons of integrations

Used daily for 1-2 years
Reviewed 2018-07-18
Review Source: Capterra

Simplifies my life, a lot.Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

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Wayan Sariada

Excellent Channel manager

Used daily for 2+ years
Reviewed 2016-08-05
Review Source: Capterra

If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.Updated rates and room availability

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SiteMinder pricing

Starting from
£29
Pricing options
Free
Free trial
Subscription
View Pricing Plans

(Pricing based on properties with 10 rooms)

Prophet: FREE forever
The Channel Manager: £49 per month (or £47 per month when paid annually), 14-day free trial available.
TheBookingButton: £29 per month (or £28 per month when paid annually), 14-day free trial available.
Canvas: £49 per month (or £47 per month when paid annually), 30-day free trial available.

SiteMinder features

Activity Dashboard
Channel Management
Electronic Payments
Online Booking Integration
Room Booking
Third Party Integration
Website Integration

API (40 other apps)
Automatic Notifications (32 other apps)
Availability Management (38 other apps)
Billing & Invoicing (34 other apps)
Billing Rate Management (32 other apps)
Booking Management (67 other apps)
Calendar Management (57 other apps)
Credit Card Processing (44 other apps)
Invoice Management (37 other apps)
Multi-Channel Management (28 other apps)
Price Management (35 other apps)
Reporting & Statistics (41 other apps)
Reservations Management (48 other apps)

Additional information for SiteMinder

Key features of SiteMinder

  • Monitor competitor rates and demand to forecast business
  • Monitor channels to see which are generating most revenue
  • Channel Manager for taking hotel rooms online for booking
  • Automate inventory and rates straight from PMS
  • Have all rooms online for booking to maximise revenue
  • TheBookingButton adds a booking engine to existing websites
  • Canvas Website Builder for creating branded hotel websites
  • Customizable website templates
  • Real time performance reporting with one-click exporting
  • Two-way connections to the world’s top booking channels
  • Dashboard views on online distribution & channel performance
  • Prophet module delivering up-to-date pricing Intelligence
  • Multiple integrations with global industry networks
  • Websites and booking engines optimized for mobile access
  • Google Maps integration for adding hotel directions
  • Facebook-compatible for reaching travellers on-the-go
  • Supports multiple currencies and languages
  • Payment gateway options to facilitate real-time web payments
View All Features

Benefits

SiteMinder comprises a suite of hotel marketing modules, starting with The Channel Manager for listing rooms online and automating inventory/rates management.

GDS by SiteMinder promises seamless two-way GDS connectivity to over 500,000 travel agents with zero commission charges and free Consortia services.

Accept commission-free online room bookings with TheBookingButton, SiteMinder’s booking engine that can be rebranded and integrated into an existing hotel website.

Canvas Website Builder delivers wider website creation and editing from a selection of mobile responsive, pre-styled, fully-customized templates.

SiteMinder Prophet is a marketing intelligence module offering real-time insights into global hotel management, informing on pricing, demand and competitor rates.