Simplifies my life, a lot.
Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.
It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.
Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to firstname.lastname@example.org and we'll direct your comments to the right place.
Clare @ SiteMinder
Likelihood to recommend: 9/10
The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.
It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.
Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.
First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.
We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.
We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.
All the best,
Likelihood to recommend: 10/10
have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?
good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good
- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon
Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.
The team @ SiteMinder
Likelihood to recommend: 1/10
We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.
The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.
Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.
We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US
It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.
All the best,
Likelihood to recommend: 10/10
SiteMinder proper is a positive experience.
The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.
The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.
First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.
We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!
We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.
In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US
We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.
Please let us know if there is anything we can do to further assist you get the most out of your products.
Thank you again for trusting us to be your partner!
All the best,
Likelihood to recommend: 8/10
(Pricing based on properties with 10 rooms)
The Channel Manager: £49 per month (or £47 per month when paid annually), 14-day free trial available.
Booking Engine: £29 per month (or £28 per month when paid annually), 14-day free trial available.
Canvas: £49 per month (or £47 per month when paid annually), 30-day free trial available.
Insights: £29 per month (or £28 per month when paid annually), 14-day free trial available.