SiteMinder Pricing, Features, Reviews & Comparison of Alternatives

SiteMinder

The complete platform that brings more guests to every hotel

4.07/5 (103 reviews)

SiteMinder overview

What is SiteMinder?

SiteMinder is an integrated suite of solutions for raising sector profitability across independent hoteliers, hotel groups or partners. The cloud-based platform promises to aid the attraction, reach and conversion of guests, boasting two-way global connections for wider channel management and quick integration with leading industry technology. Starting with The Channel Manager, users can leverage a dashboard-based UI to get all rooms online for faster bookings while visualizing channel performance in terms of revenue. Automation over inventory and rates eliminates manual entry when keeping all booking sites updated in real-time.

SiteMinder's Booking Engine is a mobile-first designed booking engine for the hotel website, promising a customizable two-step booking process with multiple language/currency support, with integrations to Facebook and Google Hotel Ads. Canvas extends these capabilities with comprehensive hotel website creation tools based on a gallery of professionally themed templates. GDS by SiteMinder adds commission-free access to over 500k international travel agents via two-way GDS connectivity, while Insights delivers real-time market and business intelligence including revenue metrics, rate parity reporting, competitor rates and market trends.
www.siteminder.com

Pricing

Starting from
£29
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Indonesian, Italian and 3 other languages, Portuguese, Spanish, Thai
SiteMinder screenshot: SiteMinder’s intuitive booking engine is designed from the ground up to optimise every step of the direct hotel booking experience - from attracting guests to converting them into your guestsMaximise Your Career Potential: Work with SiteMinderSiteMinder screenshot: Know your competitors’ like-for-like room rates and attribute comparisons, with up to 10 competitors in one viewSiteMinder screenshot: Don’t give future guests reason to not trust your rates by addressing any parity issues before they become a problemSiteMinder screenshot: Connect to more hotel distribution channels in less time with pooled inventorySiteMinder screenshot: Know which bookings channels work the hardest for your propertySiteMinder screenshot: Mobile-first - capture every opportunity on-the-go with a seamless and secure 3-step guest booking experience in the palm of their hands.

SiteMinder reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.1
  3.6
Hans Ning

Works as expected, tons of integrations

Used daily for 1-2 years
Reviewed 2018-07-18
Review Source: Capterra

Simplifies my life, a lot.

Pros
Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Cons
It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Response from SiteMinder


Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place.
Thanks again!
Clare @ SiteMinder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marlon Naj

Great channel manager & user-friendly

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pros
It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Cons
Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Response from SiteMinder


Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bertie Makolli

Very basic platform, stay away

Used daily for 2+ years
Reviewed 2017-06-28
Review Source: Capterra

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros
good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Cons
- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

Response from SiteMinder


Hi Bertie,

Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

The team @ SiteMinder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Cynthia Werner

Very user friendly.

Used daily for 2+ years
Reviewed 2020-02-13
Review Source: Capterra

Pros
We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

Cons
The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.

Response from SiteMinder


Hi Cynthia,


Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Don Black

SiteMinder Proper is Good, GDS...not so much

Used daily for 1-2 years
Reviewed 2019-10-23
Review Source: Capterra

SiteMinder proper is a positive experience.

Pros
The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Cons
The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Response from SiteMinder


Hi Don,

First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

All the best,

Misha

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SiteMinder pricing

Starting from
£29
Pricing options
Free trial
Subscription
View Pricing Plans

(Pricing based on properties with 10 rooms)


The Channel Manager: £49 per month (or £47 per month when paid annually), 14-day free trial available.
Booking Engine: £29 per month (or £28 per month when paid annually), 14-day free trial available.
Canvas: £49 per month (or £47 per month when paid annually), 30-day free trial available.
Insights: £29 per month (or £28 per month when paid annually), 14-day free trial available.

SiteMinder features

Activity Dashboard
Channel Management
Electronic Payments
Inventory Management
Online Booking Integration
Room Booking
Third Party Integration

API (73 other apps)
Automatic Notifications (51 other apps)
Availability Management (53 other apps)
Billing & Invoicing (56 other apps)
Booking Management (126 other apps)
Calendar Management (81 other apps)
Credit Card Processing (70 other apps)
Discount Management (48 other apps)
Invoice Management (55 other apps)
Price Management (55 other apps)
Promotions Management (49 other apps)
Reporting & Statistics (81 other apps)
Reservations Management (107 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SiteMinder

Key features of SiteMinder

  • Automate inventory and rates straight from PMS
  • Canvas Website Builder for creating branded hotel websites
  • Channel Manager for taking hotel rooms online for booking
  • Customizable website templates
  • Dashboard views on online distribution & channel performance
  • Facebook-compatible for reaching travellers on-the-go
  • Google Maps integration for adding hotel directions
  • Have all rooms online for booking to maximise revenue
  • Monitor channels to see which are generating most revenue
  • Monitor competitor rates and demand to forecast business
  • Multiple integrations with global industry networks
  • Payment gateway options to facilitate real-time web payments
  • Real time performance reporting with one-click exporting
  • Supports multiple currencies and languages
  • Two-way connections to the world’s top booking channels
  • Websites and booking engines optimized for mobile access
View All Features

Benefits

SiteMinder comprises a suite of hotel marketing modules, starting with The Channel Manager for listing rooms online and automating inventory/rates management.

GDS by SiteMinder promises seamless two-way GDS connectivity to over 500,000 travel agents with zero commission charges and free Consortia services.

SiteMinder’s intuitive booking engine is designed from the ground up to optimise every step of the direct hotel booking experience - from attracting guests to converting them into your guests.

Canvas Website Builder delivers wider website creation and editing from a selection of mobile responsive, pre-styled, fully-customized templates.

SiteMinder Insights is a marketing intelligence module offering real-time insights into global hotel management, informing on pricing, demand and competitor rates.