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SiteMinder Pricing, Features, Reviews and Alternatives
SiteMinder product overview
Key benefits of using SiteMinder
SiteMinder’s intuitive booking engine is designed from the ground up to optimize every step of the direct hotel booking experience - from attracting guests to converting them into your guests.
Website Builder delivers wider website creation and editing from a selection of mobile-responsive, pre-styled, fully-customized templates.
SiteMinder Insights is a marketing intelligence module offering real-time insights into global hotel management, informing on pricing, demand, and competitor rates.
GDS by SiteMinder promises seamless two-way GDS connectivity to over 600,000 travel agents with zero commission charges and free Consortia services.
Typical customers
Platforms supported
Support options
Training options
SiteMinder pricing information
Value for money
4.0
/5
169
Starting from
69
Per month
Pricing options
Value for money contenders
SiteMinder features
SiteMinder users reviews
Overall Rating
4.1
/5
169
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.22/10
98
32
12
9
18
Cayce C.
Overall rating contenders
Juanjo T.
Leisure, Travel & Tourism, 201-500 employees
Used daily for 2+ years
Review source
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Really good. It's easy to use, fast and with a great customer support.
The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.
The only option that maybe we miss from SiteMinder is the chance to apply offers directly in the channel manager instead of changing its price manually day by day.
Hi Juanjo, We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements. Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you. Warmest, Jessica
Yuki M.
Hospitality, 51-200 employees
Used daily for 2+ years
Review source
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We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We started with channel manager + bookingbutton and expanded the business with SiteMinder to GDS and PMS integration area over the years. As an independent hotel, the services SiteMinder provides are essential to us and we are very thankful for their support!
The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful!
I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets.
Hi Yuki, Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements. Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. Kind regards, Jessica
Adrian T.
Hospitality, 1-10 employees
Used daily for 6-12 months
Review source
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We have been using Little Hotelier with Siteminder (same company) for almost a year. For a company of it's size, the lack of support is astounding. I am constantly chasing them up for answers for the most simple issues. Even after going to the head of the department, issues are still just left or put in the too hard basket. Aside from the lack of support, the biggest frustration has been how amateurish...
It puts bookings into the system via channel manager as it should, well most of the information but not all.
The lack of support and it not being able to do basic things like reports.
Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always...
Ella D.
Hospitality, 51-200 employees
Used daily for 2+ years
Review source
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We are quite satisfied with our experience with SiteMinder and would love to keep the software as our CMS.
I like that it's very easy to use and the updates are always real-time.
There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.
Hi Elda Thank you so much for leaving us a positive review. We are happy to hear that you find SiteMinder easy to use and satisfied with SiteMinder overall. However, we are sorry that you are experiencing technical errors. Would you be able to email me your details? So that I can help you to escalate the error that you are facing. I am looking forward to hearing from you, Elda! Thanks!
Purwanti P.
Hospitality, 51-200 employees
Used daily for 2+ years
Review source
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Siteminder awesome , be better and good service to integrated the system in the future.
Easier to use and handle sync data inventory, rates, etc to all channel agent online
More Quick response for any issue, sometimes on chat we need to queue.
Hi Purwanti, We appreciate your time sharing your experience with us. Great to hear you are finding our system user-friendly. We are definitely working on improving and making more updates to our system to make sure customers like you can take full advantage of all the features and channels available. Thanks for all your support! Warmest, Jessica
SiteMinder FAQs
SiteMinder has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of SiteMinder?
Q. What languages does SiteMinder support?
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