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Sirvoy

4.7
(257)

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Hotel reservation & property management system

(5)

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Sirvoy Pricing, Features, Reviews and Alternatives

Sirvoy FAQs

Q. What type of pricing plans does Sirvoy offer?

Sirvoy has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Sirvoy?

Sirvoy has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Sirvoy support?

Sirvoy supports the following languages:
Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Spanish, Swedish


Q. Does Sirvoy offer an API?

No, Sirvoy does not have an API available.


Q. What other apps does Sirvoy integrate with?

Sirvoy integrates with the following applications:
authorize.net, PayPal, Stripe, Meta for Business, Google Calendar


Q. What level of support does Sirvoy offer?

Sirvoy offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

Sirvoy product overview

Price starts from

9

Per month

Usage Based

What is Sirvoy?

Sirvoy Booking System is a cloud-based Hospitality Management System which enables users to receive and manage bookings from multiple channels. The system is designed for small and medium-sized hotels, B&Bs, hostels, guest houses, motels, and lodges.

Key benefits of using Sirvoy

  • The booking engine can be integrated with hotel websites via a code snippet or WordPress plugin, and with Facebook pages, allowing guests to book online from any device.

  • Two-way integrations with a range of online travel agencies (OTAs) and booking sites, automating updates to availability and bookings across multiple channels.

  • Surcharges and taxes can be managed, and users can offer add-ons or extras such as extra beds, breakfast, and packaged offers with bookings.

  • Users can set booking restrictions, such as length of stay restrictions and closed periods, create and manage seasonal rates, and offer discounts or coupon codes to customers.

  • Customers can be sent automated messages for check-in, check-out, and other events, using customizable SMS and email templates.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Videos
    Documentation
    Webinars

    Not sure about Sirvoy? Compare it with a popular alternative

    Starting from

    9

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range

    Starting from

    40

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Sirvoy pricing information

    Value for money

    4.7

    /5

    257

    Starting from

    9

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Sirvoy features

    Functionality

    4.3

    /5

    257

    Total features

    53

    6 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Calendar Management
    Payment Processing
    Housekeeping Management
    Billing & Invoicing

    Functionality contenders

    Sirvoy users reviews

    Overall Rating

    4.7

    /5

    257

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.23/10
    Rating distribution

    5

    4

    3

    2

    1

    184

    61

    9

    1

    2

    Pros
    We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
    Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
    Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
    Cons
    Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
    No integration with molly. Maximum amount per room is missing (in extras for example).
    However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.

    Overall rating contenders

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    Joel K.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Life saver for a small hotel like our.

    Reviewed 5 years ago

    I'm happy with Sirvoy, it's makes our job with our hotel working simply from anywhere. We can manage any booking Chanel and the daly operations easy.

    Pros

    First of all, the software is simple, adoptable, and depending on your services you can grow with it. Second, the support is probably the best I ever had on any software. Always answering just a click away, multi language!

    Cons

    So far no cons about this software. Thumbs up!

    Vendor response

    Joel, hello to you and your team in Sweden. It's always great to hear great feedback like yours so thanks for taking the time out to write it! Our outstanding support is one of the things we are most proud of and we're delighted to hear that you have found it delivers every time. We wish you continued success with your business and look forward to working with you in 2019. Regards, Adele

    JG
    AvatarImg

    Jennifer G.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simply outstanding

    Reviewed 3 years ago

    The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works.

    Pros

    I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen...

    Cons

    I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations...

    Vendor response

    This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele

    AL
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    Avivone L.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Sirvoy system is very useful for small business, with good value money.

    Reviewed 7 years ago
    Pros

    Easy to use, simple, logic. Easy to learn, clear and very practical. Customer service quick and helpful.

    Cons

    need to add extra fake room as when fully booked we can move rooms, so statistics is wrong. invoicing : in system sometimes my team forget to register payment and they invoiced directly which is wrong so if sirvoy can pop-up and restrict the transaction before, it should be good so they know that payment must be registered before. Currency : system is in USD , and we receive money sometimes in local currency or others. System only accept USD. (To be able to accept different currency)

    Vendor response

    Hi Avivone, thanks for taking the time to leave us your feedback. I understand the issue you are having with moving rooms and I will send your comments onto our development team in case they can provide a solution for this problem. Regarding your comments on the system only accepting US dollars - Sirvoy works with different payment gateways that accept payment in most currencies. I suggest you look...

    LF
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    Lynn F.

    Hospitality, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Best Tech Support Ever!

    Reviewed 5 years ago

    Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

    Pros

    We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

    Cons

    Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would...

    Vendor response

    Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at adele@sirvoy.com or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele

    UM
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    Uffe M.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple, yet powerful in its effect on our business

    Reviewed 4 years ago

    We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.

    Pros

    I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

    Cons

    At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).

    Vendor response

    We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele

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