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Sirvoy

4.7
(249)

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Hotel reservation & property management system

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(4)

Sirvoy Pricing, Features, Reviews and Alternatives

Sirvoy FAQs

Q. What type of pricing plans does Sirvoy offer?

Sirvoy has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Sirvoy?

Sirvoy has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Sirvoy support?

Sirvoy supports the following languages:
French, German, Swedish, Norwegian (Bokmal), English, Spanish, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Polish, Portuguese, Portuguese, Portuguese, Romanian

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Q. Does Sirvoy offer an API?

No, Sirvoy does not have an API available.

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Q. What other apps does Sirvoy integrate with?

Sirvoy integrates with the following applications:
Authorize.Net, PayPal, Stripe, Meta for Business, Google Calendar

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Q. What level of support does Sirvoy offer?

Sirvoy offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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Sirvoy product overview

Price starts from

9

Per month

Usage Based

What is Sirvoy?

Sirvoy Booking System is a cloud-based Hospitality Management System which enables users to receive and manage bookings from multiple channels. The system is designed for small and medium-sized hotels, B&Bs, hostels, guest houses, motels, and lodges.

Key benefits of using Sirvoy

  • The booking engine can be integrated with hotel websites via a code snippet or WordPress plugin, and with Facebook pages, allowing guests to book online from any device.

  • Two-way integrations with a range of online travel agencies (OTAs) and booking sites, automating updates to availability and bookings across multiple channels.

  • Surcharges and taxes can be managed, and users can offer add-ons or extras such as extra beds, breakfast, and packaged offers with bookings.

  • Users can set booking restrictions, such as length of stay restrictions and closed periods, create and manage seasonal rates, and offer discounts or coupon codes to customers.

  • Customers can be sent automated messages for check-in, check-out, and other events, using customizable SMS and email templates.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Videos
    Documentation
    Webinars

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    Starting from

    9

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range

    Starting from

    40

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Sirvoy pricing information

    Value for money

    4.7

    /5

    249

    Starting from

    9

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Sirvoy features

    Functionality

    4.4

    /5

    249

    Total features

    47

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Payment Processing
    Calendar Management
    Room Booking
    Invoice Management

    Functionality contenders

    Sirvoy users reviews

    Overall Rating

    4.7

    /5

    249

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.3/10
    Rating distribution

    5

    4

    3

    2

    1

    179

    60

    8

    1

    1

    Pros
    Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
    Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
    My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.
    Cons
    Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
    Channels available seem to be for English speaking websites only. There are no French ones for instance.
    However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.

    Overall rating contenders

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    Joel K.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Life saver for a small hotel like our.

    Reviewed 4 years ago

    I'm happy with Sirvoy, it's makes our job with our hotel working simply from anywhere. We can manage any booking Chanel and the daly operations easy.

    Pros

    First of all, the software is simple, adoptable, and depending on your services you can grow with it. Second, the support is probably the best I ever had on any software. Always answering just a click away, multi language!

    Cons

    So far no cons about this software. Thumbs up!

    Vendor response

    Joel, hello to you and your team in Sweden. It's always great to hear great feedback like yours so thanks for taking the time out to write it! Our outstanding support is one of the things we are most proud of and we're delighted to hear that you have found it delivers every time. We wish you continued success with your business and look forward to working with you in 2019. Regards, Adele

    ML
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    Marcella L.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Returned

    Reviewed 7 months ago

    I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!

    Pros

    It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.

    Cons

    In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.

    Vendor response

    Hi Marcella, of course we understand that sometimes our clients might feel they've outgrown us and need a change. But there's no greater compliment than when a client leaves us and then comes back again! As sorry as I am to hear you've had all that hassle with the switch, we're truly delighted that you've returned to us and look forward to growing our business with you and for you. Thanks for choosing Sirvoy - again!! Regards, Adele

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    Phil L.

    Farming, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Be careful in signing up for Sirvoy

    Reviewed 2 years ago
    Pros

    We found the web site had a very limited functionality and decided not to proceed

    Cons

    We started with Sirvoy but found the web site to support our farm stay very limited. We found an alternative software and went to cancel our subscription. We found it is impossible to cancel the subscription and obtain the deposit . The minimum deposit is $500.00. We now have over 20 months to continue to run as Sirvoy do not provide refunds. I would be very careful in signing up on the above conditions. Very unhappy in finding out we can obtain a refund.

    Vendor response

    Hi there Phil! Thanks for your feedback. As I mentioned in my response to your Facebook review, Sirvoy is a subscription based software, payable monthly or annually and there is no minimum deposit required. It seems that you chose to sign up for an annual subscription for which we don't usually provide refunds as stated in our T&C's. We do provide a trial of our software to ensure that clients are...

    MS
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    Mansfield S.

    Leisure, Travel & Tourism, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent product. Quick setup. Outstanding customer service

    Reviewed 6 months ago
    Pros

    Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

    Cons

    It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.

    Vendor response

    Hi Mansfield. Thanks for this lovely review and I also appreciate your feedback on the basic plan; we always make sure requests like these are noted and act on them whenever we can. Great too, that you are finding support helpful and you have the features you need to help your business succeed. With thanks, Adele

    EW
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    Elizabeth W.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fantastic customer support.

    Reviewed 9 months ago

    Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

    Pros

    I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

    Cons

    At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

    Vendor response

    Hi Elizabeth, we really appreciate this wonderful feedback. It's so rewarding to hear that we are helping you to manage your work more successfully as this has always been our main goal. I will pass on your kind words to our support team. With thanks, Adele

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